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Welcome to the Flashbay Wiki

This wiki is designed to ensure you have easy access to all the general aspects of working in our UK business.

Please click on one of the areas below:

Office Manual UK Human Resources AU Human Resources Baywatch - Flashbay Newsletter Sales Staff Manual Sales Trainee Check List Sales Staff Training IT Information Aftersales Translation Manual Customer Service Training After Sales Awareness Product Knowledge Item Code Guide Memory FAQ Aftersales Staff Manual Power Product Knowledge Power Item Code Guide Power FAQs Power Sales Staff Manual Power After Sales Awareness Audio Product Knowledge Audio Item Code Guide Audio FAQ Audio Sales Staff Manual Audio After Sales Awareness Gadget Product Knowledge Gadget Item Code Guide Gadget FAQ Gadget Sales Staff Manual Gadget After Sales Awareness Gift Sets Product Knowledge Gift Sets Item Code Guide Gift Sets FAQ Gift Sets Sales Staff Manual Gift Sets After Sales Awareness

Recent Updates

Employees should check for updates regularly, please see latest updates below:

CURRENT UPDATES:

Date of change	Subject	Brief Description	Link
05- Jan -18	Twister Go (TG)	New Product: Twister Go USB Flash Drive	Twister Go
02- Jan -18	Spanis Levy	Charging Spanish Royalty fee	Spanish Royalty fee (ventanillaunica.digital)
02- Jan -18	Dutch Levy (SONT)	Charging Dutch Royalty fee (SONT)	Dutch Royalty fee (SONT)
29- Dec -17	Responsible Sample sending	Responsible Sample sending	Sending Samples
22- Dec -17	Slack	General knowledge about Slack, channels	Slack
21- Dec -17	Battery life Jet (JT), Ray (RY), Seed (SD), Cube (CU)	Battery life on low, medium and high peak	Flashbay Exclusive Audio Models
20- Dec -17	Magnetic Box Card (MBC)	New Product: Magnetic Box Card Accessory	Magnetic Box Card
18- Dec -17	Online Customer Centre	Importance of setting correct Price Levels in NetSuite	Setting Price levels in NetSuite
14- Dec -17	Magnetic Box Power Bank Card (MBPC)	New Product: Magnetic Box Power Bank Card Accessory	Magnetic Box Power Bank Card
13- Dec -17	Order upgrades to higher capacity	Procedure for order upgrades to higher capacity	Order upgrades to higher capacity
11- Dec -17	Closing down Aftersales cases	How to close open Aftersales cases	Closing down Aftersales cases
11- Dec -17	Order cancellation policy	Order cancellation policy	Order cancellation policy
08- Dec -17	Craft (CC)	New Product: Craft Headphones	Craft
07- Dec -17	Indie (ID)	New Product: Indie Headphones	Indie
05- Dec -17	Magnetic Box Square (MBSQ)	New Product: Magnetic Box Square Accessory	Magnetic Box Square
05- Dec -17	Slim (SS)	New Product: Slim (SS) Gadget	Slim
05- Dec -17	Examples of allowed order quantities	Important information on ordering and shipping combination	Examples of allowed order quantities
01- Dec -17	Product categories - Ordering and shipping combinations	Important information on ordering and shipping combination	Product categories - Ordering and shipping combinations
30- Nov -17	What devices are compatible with Inductive Chargers	Updated list with compatible devices	What devices are compatible with Inductive Chargers?
29- Nov -17	Fabric Bag (FA)	New Product: Fabric Bag Power Bank Accessory	Fabric Bag
29- Nov -17	DHC comes with USB-C adaptor as wee	Product upgrade	Extras, Accessories, Upgrades
29- Nov -17	Card (CR) comes with adaptors	Product upgrade	Product awareness
28- Nov -17	Chasing Advance Payment Invoices	Formal procedure for chasing Advance Payment Invoices	Open and Overdue Invoices and Payment Chasing
27- Nov -17	Flex (FX)	New product: Flex USB Flash Drive launched	Flex
24- Nov -17	Gadget Item Code Guide	Item code of Sport Mini (SM)	Gadget Item Code Guide
24- Nov -17	Sport Mini (SM)	New Gadget product: Sport Mini	Flashbay Exclusive Gadget Models
24- Nov -17	Minimum Order Quantity (MOQ) and Order Quantities	Important update	Minimum Order Quantity (MOQ) and Order Quantities
24- Nov -17	Audio order quantities	Audio order quantities: 10, 25 and multiples of 25	Audio FAQ
22- Nov -17	Zip Wallet Headphone (ZWH)	New Audio Accessory: Zip Wallet Headphone (ZWH)	Zip Wallet Headphone
22- Nov -17	Active (AT)	New product: Active (AT) USB Flash Drive (Memory)	Active
21- Nov -17	Slide (SE)	New product: Slide (SE) USB Flash Drive (Memory)	Slide
21- Nov -17	Cosmic (CM)	New product: Cosmic Fidget Spinner launched (Gadgets)	Cosmic
16- Nov -17	Flow (FW)	New product: Flow Fidget Spinner launched (Gadgets)	Flow
15- Nov -17	Event (EV)	Lead time of Event (EV), standard colours and PANTONE matched	Flashbay Exclusive Multifunctional USB Drives
13- Nov -17	Neckstrap	Neckstrap has now a Safety buckle	Extras/Accessories
10- Nov -17	Flashbay Price Match Policy	This page goes into the details of the policy and also explains the rationale behind it	Price matching policy
10- Nov -17	PNS with Safety buckle	Information on lead time and Pantone matching	Extras/Accessories
09- Nov -17	Duplicate Records	How to search for duplicates, how to merge	[Duplicate Records, Merging]
08- Nov -17	Open and Overdue Invoices and Payment Chasing	Unassigned commissions and At risk commission	[Open and Overdue Invoices and Payment Chasing]
07- Nov -17	Screen Print orders with more than 4 colour	Charging Print plate for SPR orders with more than 4 colours	[Screen Print orders with more than 4 colours]
07- Nov -17	How to schedule an order for Gift sets	How to schedule an order for Gift sets	[How to schedule an order]
03- Nov -17	How to inactivate direct Mail sending addresses	How to inactivate direct Mail sending addresses	[How to inactivate direct Mail sending addresses]

Previous Wiki updates