Sending Samples
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It is good practice to suggest sending samples when you have the opportunity – seeing our products first hand will significantly increase the chances of your lead/customer buying. Our sample pack continues to receive glowing feedback from final customers. No competitor offers anything close to this.
Remember however that we receive a lot of sample requests from people who are just after a 'freebee'. Typically these bogus requests come from people that use ‘free’ email accounts such as wanadoo, hotmail, yahoo, gmail, etc. Always treat a sample request in earnest, but do not send any samples until you have ‘qualified’ the lead. In other words, only proceed once you are satisfied the enquiry is legitimate; for example you receive a reply asking for a virtual proof using a real company logo. Samples are an influential tool in the sales process but cost us money. Therefore being prudent will not waste money unnecessarily and will consequently benefit your sales.
How to send samples
You can send samples using the sample sending tool. Use this tool via your Netsuite account.
(a) Open the customer record for the customer you wish to send samples to on Netsuite
(b) Go to the 'Virtual Proofs' tab
(c) Click the 'send samples' link
(d) This will open up a new window in your browser from which you can send samples. At the top of this tool there is a 'help' link. Please refer to this link for further instruction on how to use the tool.
Track your Sample Pack and deal with exceptions
Prior of sending samples please always make sure the address and telephone number are correct and up to date in NetSuite for all your customers and leads.
After you send your request off to our Warehouse, they pack your selected models/packs and accessories and dispatch them to DHL.
1. You'll receive a Shipment Notification from DHL shortly after scheduling your sample pack.
- - This Notification includes a Tracking number with which you can check the current status of your sample pack shipment
2. You'll be notified by from the Warehouse if there is any exception related to the sample pack shipment. e.g. Street name/correct company or receiver name is needed for delivery...
- - Please contact DHL directly to clarify details and to ensure that the sample pack is delivered as quick as possible -> gbpcstwo@dhl.com
2.1 Exceptions
It is important to note that the DHL will only have one attempt to deliver your samples.
In case the delivery attempt is not successful, DHL will leave a DHL card and try to call your customer once to redelivery.
If DHL is not able to reach your client, they will wait until you or your customer requests redelivery.
Please proactively contact your client and DHL to schedule a redelivery.
The DHL redelivery process must be completed within 5 working days otherwise the samples will be sent back to our warehouse (which leaves us with double shipping costs).
The warehouse team will follow the exchange of all information between sales and DHL, so it is always necessary to cc the warehouse while you are dealing with DHL.
3. You'll receive a Delivery Notification from DHL once your sample pack has arrived at its destination and your customer has signed for it.
