View source for Correct e-mail channels


'''PRE-SALES, SALES, AFTERSALES '''<br />

{| class="wikitable"
|-
! Issue !! Email to
|-
| Pre - sales requests (components, technical etc) || Group Leader / Team Leader/ Operations 
|-
| Changes to orders still in the factory ||  Aftersales + Operations
|-
| Shipment inquiries once order left the factory ||  shiptrack@flashbay.com
|-
| Sample pack inquiries ||  warehouse.uk@flashbay.com
|-
| Amendments for shipment of sample pack in transit || gb.pcspremier@dhl.com + warehouse.uk@flashbay.com
|-
| Aftersales cases || Aftersales + Group Leader
|-
| Permission for special pre-sales requests, orders, samples || Group Leader + ralf@flashbay.com 
|-
| Supplier forms, Contracts || Sales Director Assistant (joanna.n@flashbay.com)
|-
| Sending Invoice via post || Office Coordinator (office@flashbay.com)
|-
| Merging requests|| Sales Director Assistant (joanna.n@flashbay.com)
|-

| Payment proof|| paymentproof@flashbay.com
|-
| Request of Credit Note/ Refund|| Aftersales 
|-
| Request for copy Invoice or Statement || accounts.uk@flashbay.com 
|-
| Lead time questions || Group Leader / Team Leader/ Operations
|-
| Screen Print & Engraving feasibility questions || Graphic Designer (bartek@flashbay.com)
|-
| Price match || Group Leader / Team Leader
|-
| Orders below Price Level 0|| Group Leader/ Team Leader => final approval: ralf@flashbay.com
|-
| Hold off request || Group Leader / Team Leader => final approval: ralf@flashbay.com 
|-
| Shipping approval (without Payment proof) || Group Leader / Team Leader => final approval: ralf@flashbay.com 
|-
|}



''' OFFICE AND OTHER'''<br />

{| class="wikitable"
|-
! Issue !! Email to
|-
| Office environment issue/ request (fridge, leakage, stationery etc) || office@flashbay.com  
|-
| Lateness and absence || Group Leader / Team Leader + attendance@flashbay.com  
|-
| Holiday requests || Group Leader / Team Leader 
|-
| HR questions, issues || hr.uk@flashbay.com
|-
| Quote tool feedback and wiki suggestions || Sales Compliance Coordinator (e.junger@flashbay.com) 
|-
| Website issues || Digital Marketing Manager (marketing@flashbay.com) 
|-
| IT related issues (keyboard, phone, computer || IT Manager/ IT Junior Engineer (itsupport@flashbay.com) 
|-
| Web Lead status || Sales Director Assistant (joanna.n@flashbay.com) - Only for Group Leaders / Team Leaders to contact
|-
| Payroll || Accounts UK (accounts.uk@flashbay.com) 
|-
| Suggestions and ideas from staff || ideas@flashbay.com 
|-
| Customer feedback || Group Leader / Team Leader => ralf@flashbay.com
|-
|-
| Infringement || infringement@flashbay.com
|-

|}