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| =='''How to inactive Direct Mail sending addresses'''==
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| The sales person is responsible to manage the Direct Mail sending addresses of their leads and customers.
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| ==='''1. Customer requests to be removed '''===
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| When you receive a response from a lead/customer requesting to be removed from all paper mailing in the future you shall proceed as follows: <br/><br/>
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| Change customer’s status to inactive by using ‘Manage Direct Mail Addresses’ under Preferences tab. <br/>
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| Click on ’Manage Direct Mail Addresses' and change ‘Active’ to no. <br/>
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| [[File:1.aaactive.jpg]] <br/>
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| Once done the address will appear in the Invalid Addresses tab and should customer change their mind in the future you can reactivate the address.<br/>br/>
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| ==='''2.Duplicate address'''===
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| If customer received the material from paper mailing twice within the same campaign, you shall mark the address as a duplicate. <br/><br/>
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| Click on ’Manage Direct Mail Addresses' under Preferences tab on the customer NS profile and change ‘Active’ to ‘No’ for the specific address, than inactivate it under ‘Invalid Addresses’ tab. <br/>
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| This way you ensure customer receives any future paper mailing only once. <br/><br/>
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