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| '''PRE-SALES, SALES, AFTERSALES '''<br />
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| {| class="wikitable"
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| ! Issue !! Email to
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| | Pre - sales requests (components, technical etc) || Group Leader / Team Leader/ Operations
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| | Changes to orders still in the factory || Aftersales + Operations
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| | Shipment inquiries once order left the factory || shiptrack@flashbay.com
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| | Sample pack inquiries || warehouse.uk@flashbay.com
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| | Amendments for shipment of sample pack in transit || gb.pcspremier@dhl.com + warehouse.uk@flashbay.com
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| | Aftersales cases || Aftersales + Group Leader
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| | Permission for special pre-sales requests, orders, samples || Group Leader + ralf@flashbay.com
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| | Supplier forms, Contracts || Sales Director Assistant (joanna.n@flashbay.com)
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| | Sending Invoice via post || Office Coordinator (office@flashbay.com)
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| | Merging requests|| Sales Director Assistant (joanna.n@flashbay.com)
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| | Payment proof|| paymentproof@flashbay.com
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| | Request of Credit Note/ Refund|| Aftersales
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| | Request for copy Invoice or Statement || accounts.uk@flashbay.com
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| | Lead time questions || Group Leader / Team Leader/ Operations
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| | Screen Print & Engraving feasibility questions || Graphic Designer (bartek@flashbay.com)
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| | Price match || Group Leader / Team Leader
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| | Orders below Price Level 0|| Group Leader/ Team Leader => final approval: ralf@flashbay.com
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| | Hold off request || Group Leader / Team Leader => final approval: ralf@flashbay.com
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| | Shipping approval (without Payment proof) || Group Leader / Team Leader => final approval: ralf@flashbay.com
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| |-
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| |}
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| ''' OFFICE AND OTHER'''<br />
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| {| class="wikitable"
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| |-
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| ! Issue !! Email to
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| | Office environment issue/ request (fridge, leakage, stationery etc) || office@flashbay.com
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| | Lateness and absence || Group Leader / Team Leader + attendance@flashbay.com
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| |-
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| | Holiday requests || Group Leader / Team Leader
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| | HR questions, issues || hr.uk@flashbay.com
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| | Quote tool feedback and wiki suggestions || Sales Compliance Coordinator (e.junger@flashbay.com)
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| | Website issues || Digital Marketing Manager (marketing@flashbay.com)
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| | IT related issues (keyboard, phone, computer || IT Manager/ IT Junior Engineer (itsupport@flashbay.com)
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| | Web Lead status || Sales Director Assistant (joanna.n@flashbay.com) - Only for Group Leaders / Team Leaders to contact
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| | Payroll || Accounts UK (accounts.uk@flashbay.com)
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| | Suggestions and ideas from staff || ideas@flashbay.com
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| | Customer feedback || Group Leader / Team Leader => ralf@flashbay.com
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| | Infringement || infringement@flashbay.com
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| |-
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| |}
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