Power Sales Staff Manual: Difference between revisions
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=='''Delivery Address changes for PB orders'''== | =='''Delivery Address changes for PB orders'''== | ||
Shipping address should be verified when confirming the PB order and customer shall be advised that once the order is | Shipping address should be verified when confirming the PB order and customer shall be advised that once the order is in transit the shipping address can not be changed/amended any more by us. <br/> | ||
Operations will reject any request for changing shipping country or changing delivery address to a different one within the same country. <br/> | Operations will reject any request for changing shipping country or changing delivery address to a different one within the same country. <br/> | ||
Each such change would delay the shipment as every country has different requirements for dangerous goods.<br/> | Each such change would delay the shipment as every country has different requirements for dangerous goods.<br/> | ||
Full details on changes to shipping address can be found in the "Changing an Order Shipping Address" section here: http://wiki.flashbay.com/index.php/Netsuite#Netsuite_-_Scheduling_a_Sales_Order<br/> | |||
=='''Delaying shipment of Power bank orders'''== | =='''Delaying shipment of Power bank orders'''== | ||
Revision as of 17:20, 22 June 2017
Power bank enquiries from Greece, Hungary, Czech Republic
Power bank enquiries from existing GR, HU and CZ customers and new or existing leads shall be forwarded to one of the UK Team Leaders.
The order for PB will be placed by a UK team member. The customer shall temporarily be reassigned to the UK SAM who places the order (no split commission, no split profit).
Once the order has been processed the customer has to be reassigned back to the original Account Manager.
Above applies only for Power bank orders.
If a lead/customer is placing simultaneously an order for Power banks and for USBs the Power bank order is to be placed by an Ltd. employee and the USB by Pty employee.
Power bank enquiries from US and Australia
In case any inquiries for Power banks of US or AU territory reach you (UK Office) , please forward them to Aaaron (US) or Brent (AU) accordingly.
Power bank working samples (UK Office)
Working samples can be sent from the UK Warehouse, however these shall be sent only in exceptional cases and not offered to leads/customers proactively.
Working samples are available only from ET model in the capacity of 2600 mAh.
The requests for these shall be sent in email containing customer number and the shipping address sent to Aftersales & Warehouse Deputy Supervisor (radoslaw@flashbay.com) having Aftersales and Warehouse Assistant (dawid@flashbay.com) copied in.
Rush Service requests
Rush orders are not available for any PB model.
Pre order samples
Pre order Sample can be produced, however these will be non-working (due to strict shipping regulations).
The sample can not be PANTONE matched.
Pre-order samples should be charged for.
Should customer want to check the functionality only, a working sample can be sent from the warehouse.
Delivery Address changes for PB orders
Shipping address should be verified when confirming the PB order and customer shall be advised that once the order is in transit the shipping address can not be changed/amended any more by us.
Operations will reject any request for changing shipping country or changing delivery address to a different one within the same country.
Each such change would delay the shipment as every country has different requirements for dangerous goods.
Full details on changes to shipping address can be found in the "Changing an Order Shipping Address" section here: http://wiki.flashbay.com/index.php/Netsuite#Netsuite_-_Scheduling_a_Sales_Order
Delaying shipment of Power bank orders
As PBs are dangerous goods the shipment is very complicated, therefore maximum notice must be given to Operations if the order needs to be delayed.
The orders get shipped as a bundle instead of individual orders, so removing one order from the bundle affects the whole shipment.
Power bank Collections
Customers must follow instructions for Power bank pick-ups with complete accuracy otherwise the courier will not collect the items. As these are dangerous goods there is absolutely no flexibility within these guidelines.
