Slack

Introduction

How can a channel be joined

To join a channel, simply click on the "Channels" text highlighted in the screenshot below.




On the next screen, you can then manually browse or search for the channel you'd like to join as per the screenshot below.




Alternatively, you can use the /join command in any chat screen. e.g. /join #sydney

How to communicate in channels

Communicating in channels is almost exactly the same as communicating by direct message. There are a few features you can use to alert the whole channel (@channel) or to alert specific members (@name).

Special formatting can also make it easier to collaborate and increase the impact of your message in the channel. Here are some instructions on how to use the special formatting.

Italic
To italicize your message, place an underscore on both sides of the text, like so:

_text_

Bold
To bold your message, place an asterisk on both sides of the text, like so:

*text*

Strikethrough
To strikethrough your message, place a tilde on both sides of the text, like so:

~text~

Code Blocks
To display a portion of text as fixed-width code, surround your text with backticks:

`single backticks` display fixed-width text along with your other message text

```triple backticks``` create a block of pre-formatted, fixed-width text

Blockquotes
Add angle brackets to the beginning of your message to highlight text with an indented blockquote:

> to blockquote one paragraph
>>> to blockquote multiple paragraphs

Who can create channels

Anyone can create a channel and add colleagues to collaborate, but no channels are to be made private without authorisation from management.

How to start and reply threads

To start a thread, click on the speech bubble icon on the message you'd like to comment on.



A new side panel will appear and you can then use that panel to communicate based on the original message.

How to send email from Zimbra to Slack

For detailed instructions on how to send an email to your Slack account, check out this link.

Channels

#general

This channel is for workspace-wide communication and announcements. All members are in this channel.

#unhappy_customers

This channel is available only for Group Leaders/Team leaders. It should be used if you feel that a customer of your team member is still UNHAPPY after the standard Aftersales procedures have taken place.
The channel provides us with a great way to identify and then deal with these UNHAPPY customers that may have previously been missed and made their next purchase with a competitor.

Below information shall be shared when reporting on UNHAPPY customers channel:

1) Has an Aftersales case been raised? (If not, this is *not* the time to be reporting a customer to this channel)
2) Sales order number
3) Customer name
4) A brief description of why the customer is still UNHAPPY