Annual Leave Procedure and Bank Holidays

Annual Leave, Absence Procedure & Public Holidays

Details of your annual leave entitlement can be found in your contract of employment. Annual leave must be agreed with your manager as early as possible and before you make any plans. The Company will, where possible, try to accommodate individual preferences for annual leave dates but the needs of the business may have to take precedence, particularly where short or inadequate notice is given.

• The annual leave year runs from 1st January - 31st December.
• The standard company annual leave allowance is 20 days exclusive of Public holidays.
• Employees are entitled to request to book annual leave once 3 months of continuous employment has been completed. At the discretion of the Company, some periods of annual leave not exceeding 2 working days may be approved during the first 3 months of employment.
• All annual leave requests should be sent to your line manager for approval.
• Employees must give notice that they want to take annual leave and the notice should be at least twice as long as the number of annual leave days you wish to take, but you should give as much notice as possible.
• The Company will aim to provide a response to all annual leave requests within 7 days of the point at which the manager receives the request. If an employee does not receive a response within that timeframe they should speak to their manager.
• Employees are advised not to make any plans/holiday bookings until the annual leave request has been approved.
• Annual leave requests can be made for full days or half days.
• You can view the dates of the annual leave you have booked in the Employee Portal under 'Absences'.
  
  

Each employee is responsible for ensuring they use all their annual leave entitlement for their holiday year, employees are not permitted to carry over any unused annual leave entitlement to the next holiday year. The Company does not make payments in lieu of any unused holiday entitlement.

Sales staff procedure on scheduling orders when covering for a colleague

1) Any order received from an existing customer or lead assigned to a colleague who is on holiday, has to be entered under the name of the coverer. Orders entered in the name of anyone other than the coverer will be marked ex-commission.

2) The sales person entering the order will assume responsibility to resolve any resultant Aftersales issue should a case develop.

3) A proper handover must be provided to the coverer in email. For this use Cover text parts and copy in your line manager prior to the absence commencing.

All orders placed while covering will result in commission being split and there will be no exceptions to this rule. Use the period when you are off web leads in advance of your planned absence wisely to follow-up and close as many orders as possible.

Procedure for leavers

When leaving Flashbay, please ensure smooth transition for customers and colleagues by filling out Leaver procedure document.
Please send the completed document to your line manager.

Lead Information

Prior to a sales person being absent for holiday or other reason known in advance the following process will apply:

For absence of N working days in duration (rounded up to the nearest complete working day) the sales person will be turned off web leads N working days (to maximum of N = 5) before the absence commences to give sufficient time for the current pipeline to be followed up, outstanding payments chased, handover to coverer to be prepared and other important sales work to be completed. Public Holidays are excluded from this process.

Examples:

• Sales person scheduled to be absent for <=1 full working day will be turned off web leads for the whole working day before the absence.
  

• Sales person scheduled to be absent for 3 working days will be turned off web leads for 3 whole working days prior to the absence.
  

• Sales person scheduled to be absent for 7 working days will be turned off web leads for 5 whole working days prior to the absence.
  

Upon return from absence the sales person will remain off web leads for at least the first day back, extended as necessary, to allow for catch-up on communication and events which occurred during their absence.

Public Holidays

All employees follow the public holidays of their respective sales territory. Please see below the observed public holidays for 2020.

Australian (QSL) Public Holidays 2020

January 1st - New Year's Day
January 27th - Australia Day
April 10th - Good Friday
April 13th - Easter Monday
May 4th - Labour Day
October 5th - Queen’s Birthday
December 25th - Christmas Day
December 28th - Boxing Day

Australian (NSW) Public Holidays 2020

January 1st - New Year's Day
January 27th - Australia Day
April 10th - Good Friday
April 13th - Easter Monday
June 8th - Queen’s Birthday
October 5th - Labour Day
December 25th - Christmas Day
December 28th - Boxing Day

Japanese Public Holidays 2020