New Employee FAQs
Pay
When is my first pay day?
If your first day is on 1st – 15th of the month you will be paid on the last Friday of that month. If you join on the 16th-31st of the month you will be paid on the last Friday of the next month and will receive your salary for the days worked in the first month plus the full month.
When is pay day?
You will be paid on a monthly basis for each calendar month. Pay day is the last Friday of each month.
When is commission paid?
Commission is paid on a monthly basis along with your basic salary. Full details of our Commission Scheme can be found here
Will I receive an annual bonus?
If you are part of our corporate team you may be entitled to an annual discretionary bonus in December payroll.
Annual Leave
How do I book annual leave?
Complete the ‘Holiday Request Form’ found in your Zimbra text parts and send an email to your line manager for approval.
When can I book annual leave?
On your first day HR will ask you to submit the dates of any pre-booked holidays you have. Following that employees will then be able to submit holiday requests after 3 months of employment.
How do I know how many days of annual leave I have?
The holiday year runs April 1st – March 31st and employees have a holiday allowance of 30 days including bank holidays. During your first year of employment you will have a pro-rata holiday allowance – HR will send you an email on your first day confirming how many days of annual leave you have for the first year.
How do I know how many days holiday I have booked in the current holiday year?
You can view the annual leave booked via Zimbra> Employee Portal> Absences
Please read the full Annual Leave policy here
Normal Hours of Work, Lunch and Breaks
How does the flexible start time work?
We operate a flexible start time whereby you are permitted to commence work at any time within a 30 minute window that runs from 15 minutes before your standard start time to 15 minutes after your standard start time. For example, if your standard start time is 08:00 you may commence work at any time between 07:45 and 08:15.
The end of your day will be determined by the time you commenced work + 9 hours. For example, if you commenced work at 8:10am then your day would end at 17:10. If you commenced work at 8:45 then your day would end at 17:45
Do I have to inform someone if I am going to be late?
Yes. We value timely arrival however understand that sometimes things happen and you might be late. If you are going to be late then please email attendance@flashbay.com and cc your line manager indicating the reason you are late and when you expect to arrive.
How long is my lunch break?
45 minutes.
Do I have any other breaks?
Yes, all employees have 2 additional 10-minute breaks per day. The first of these breaks should not be taken prior to 10.30am.
Where can I go on my break or lunch break?
If you’d like to stay indoors then you can use the break out area in Suite 2 or the benching in the Suite 1 Coffee Room however we encourage employees to get fresh air during their break times and the Imperial Park is a 2minute walk from the office and a lovely spot for lunch or break time.
There are also a range of local cafes and restaurants which your colleagues will be happy to tell you about!
Sickness and Medical Appointments
What do I do if I cannot come to work?
If you cannot attend to work then you must email attendance@flashbay.com and copy in your line manager before your normal start time. The email should state the reason you are unable to attend work. You must do this for each day you are absent.
Will I be paid if I am off sick?
During the probation period sick days are unpaid. After the probation period employees have 5 days of company sick pay (CSP) in each 12 month rolling period. More details can be found in the Absence & Return to Work Policy
Can I go to a doctor's or dentist appointment during working hours? Medical and dental appointments should be made outside of your normal working hours whenever possible. However if this is not possible, medical leave can be granted for up to 2 hours during the first or last 2 hours of your working day - employees should make every effort to minimise disruption to their work.
Benefits
[Full details of Flashbay's Employee Benefits can be found here]
How do I sign up for Perkbox?
You will receive an email to your Flashbay email address on your first day. Simply the follow the instructions to complete your registrations and then download the app on your phone or visit their website to start saving!
How do I enrol in the pension scheme?
You will automatically be enrolled in the pension scheme after 3 months of employment. Our pension provider are The People’s Pension and they will send an information pack to your home address once you have been enrolled.
Do I have to enrol in the pension scheme?
Yes. Legally we must enrol all employees into the pension scheme however employees can opt out of the pension scheme. If you opt out at any time during your first month in the scheme then you will be refunded your contributions however if you opt out after this you will not be refunded.
How do I opt out of the pension scheme?
You can either call our opt-out service on 0300 330 1280; or you can opt out online (you won’t need to set up your Online Account to do this). You’ll need to have:
• your customer number (you can find this on your joining letter or email)
• your date of birth
• your National Insurance numbers.
Probation
Other
When will I receive my Key Fob for the main office door?
You will be contacted by the Office Coordinator after your first week of employment to collect and sign for your key fob. Please note if you lose your Key Fob you will have to purchase a new one at the cost of £20.
What should I wear?
Our dress code is business casual. Full details can be found in the Employee Handbook.
Where can I smoke?
Please smoke outside and away from the entrance to the Flashbay office. Please dispose of cigarette ends in the bins provided.
Is parking available?
Flashbay own 8 parking spaces in the Imperial Wharf underground car park. The cost of each space is £50 per month. If you are interested in renting a space please email hr.uk@flashbay.com.
