Good/Exceptional Customer Care on the Telephone
From Flashbay Wiki
Listening on the Telephone
• Limit distractions
• Limit tasks
• Avoid assumptions/prejudging
• Avoid interrupting
• Repeat
• Respond
• Ask questions
• Give signals
• Keep an open mind
• Focus
Good Customer Care and Service means
• Efficient Service
• Friendly & Polite
• Helpful
• Responsible
• Understanding their needs
• Good Listening Skills
• Good Verbal Skills
• Positive Language
• Genuine Interest
• Prompt Action/Response
• Pride in Product/Service
• Good Knowledge of Product/Service.
Exceptional Customer Care and Service means
• Adapting
• Anticipating
• Volunteering
• Taking ownership
• Finding solutions
• Exceeding - Going the extra mile.
Customer Service Excellence
• Every customer should be contacted via phone and email after delivery of their sales order to check whether everything was 100% to their satisfaction.