Good/Exceptional Customer Care on the Telephone

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Revision as of 14:31, 18 October 2012 by Matt (talk | contribs) (Created page with " == Listening on the Telephone == • Limit distractions<br /> • Limit tasks<br /> • Avoid assumptions/prejudging<br /> • Avoid interrupting<br /> • Repeat<br /> • ...")
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Listening on the Telephone

• Limit distractions
• Limit tasks
• Avoid assumptions/prejudging
• Avoid interrupting
• Repeat
• Respond
• Ask questions
• Give signals
• Keep an open mind
• Focus


Good Customer Care and Service means

• Efficient Service
• Friendly & Polite
• Helpful
• Responsible
• Understanding their needs
• Good Listening Skills
• Good Verbal Skills
• Positive Language
• Genuine Interest
• Prompt Action/Response
• Pride in Product/Service
• Good Knowledge of Product/Service.


Exceptional Customer Care and Service means

• Adapting
• Anticipating
• Volunteering
• Taking ownership
• Finding solutions
• Exceeding - Going the extra mile.


Customer Service Excellence

• Every customer should be contacted via phone and email after delivery of their sales order to check whether everything was 100% to their satisfaction.

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