Slack
From Flashbay Wiki
Introduction
How can a channel be joined
How to communicate in channels
Who can create channels
How to start and reply threads
How to send email from Zimbra on Slack
Channels
#general
#competitors
#infringement
#price_match
#sales_global
#unhappy_customers
This channel is available only for Group Leaders/Team leaders.
It should be used if you feel that a customer of your team member is still UNHAPPY after the standard Aftersales procedures have taken place.
The channel provides us with a great way to identify and then deal with these UNHAPPY customers that may have previously been missed and made their next purchase with a competitor.
Below information shall be shared when reporting on UNHAPPY customers channel:
1) Has an Aftersales case been raised? (If not, this is *not* the time to be reporting a customer to this channel)
2) Sales order number
3) Customer name
4) A brief description of why the customer is still UNHAPPY
