Slack
Introduction
How can a channel be joined
To join a channel, simply click on the "Channels" text highlighted in the screenshot below.
On the next screen, you can then manually browse or search for the channel you'd like to join as per the screenshot below.
Alternatively, you can use the /join command in any chat screen. e.g. /join #sydney
How to communicate in channels
Communicating in channels is almost exactly the same as communicating by direct message. There are a few features you can use to alert the whole channel (@channel) or to alert specific members (@name).
Special formatting can also make it easier to collaborate and increase the impact of your message in the channel. Here are some instructions on how to use the special formatting.
Italic
To italicize your message, place an underscore on both sides of the text, like so:
_text_
Bold
To bold your message, place an asterisk on both sides of the text, like so:
*text*
Strikethrough
To strikethrough your message, place a tilde on both sides of the text, like so:
~text~
Code Blocks
To display a portion of text as fixed-width code, surround your text with backticks:
`single backticks` display fixed-width text along with your other message text
```triple backticks``` create a block of pre-formatted, fixed-width text
Blockquotes
Add angle brackets to the beginning of your message to highlight text with an indented blockquote:
> to blockquote one paragraph >>> to blockquote multiple paragraphs
Who can create channels
Anyone can create a channel and add colleagues to collaborate, but no channels are to be made private without authorisation from management.
How to start and reply threads
How to send email from Zimbra on Slack
Channels
#general
#competitors
#infringement
#price_match
#sales_global
#unhappy_customers
This channel is available only for Group Leaders/Team leaders.
It should be used if you feel that a customer of your team member is still UNHAPPY after the standard Aftersales procedures have taken place.
The channel provides us with a great way to identify and then deal with these UNHAPPY customers that may have previously been missed and made their next purchase with a competitor.
Below information shall be shared when reporting on UNHAPPY customers channel:
1) Has an Aftersales case been raised? (If not, this is *not* the time to be reporting a customer to this channel)
2) Sales order number
3) Customer name
4) A brief description of why the customer is still UNHAPPY