Doing Your Part/Action Plan
Back to Customer Service Training Content
To go forward and improve your customer service skills please keep the following in mind:
- Work as a team and communicate clearly with our Aftersales Team, they are here to help.
- Understand your responsibilities and don't blame others.
- Empathise with your customer and stay positive.
- Consider your own behaviours and how they will affect your customer.
Action Plan
For a long term improvement in your customer service, please fill in your personal Action Plan below.
Download: Action Plan
1) The key ideas that I read on the Article Customer Service Training that I’d like to act on are:
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2) What specific changes do I want to make in my own behaviour within the next weeks?
- ________________________________________________________________________
- ________________________________________________________________________
- ________________________________________________________________________
3) What specific things must I do to bring about these changes?
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4) Within the next 72 hours, I’ll set this plan in motion by:
- ________________________________________________________________________
- ________________________________________________________________________
- ________________________________________________________________________
