Your Workstation (software)
Back to Flashbay Office Staff Manual
Web browser - Mozilla Firefox 3
Our company web browser is Mozilla Firefox and you should use this to access all Flashbay specific pages including, but not limited to, the Flashbay website, this manual, the sample order page and the price list tool.
Firefox allows you to open multiple tabs in a single browser window by pressing CTRL + T and this can greatly reduce the amount of windows open on your PC at any one time.
Occasionally you may find that a customer website will not open correctly in Firefox, in this case you should use Internet Explorer which you will find installed on your PC.
Email - Microsoft Outlook
Our company email client is Microsoft Outlook 2007. It is installed on your workstation and you should use this for all email and calendar management.
Email signatures are centrally managed and distributed to your computer automatically when you log on in the morning. If no signature shows when you start to compose a message, or the details given in the signature are incorrect, then you should contact a member of the technical team.
Proper and efficient mailbox management is a extremely important as it is crucial that you can quickly locate and sort through past customer communication. For this reason you should maintain a system of alphabetical folders inside which you can create folders for individual customers. You can then uses these individual customer folders to store all relevant communication (both sent and received) with contacts at that organisation.
Instant messenger - Skype
Our company instant messenger (IM) is Skype. This software can be used for both voice and text chats and we use it almost exclusively for the latter. If you are using a headset you may occasionally use the voice functionality to contact Phil in China.
You should never use skype to contact customers, either by voice or text chat. Additionally, please do not add personal contacts to the contact list of your work related Skype account.
