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'''Website Addresses'''
== '''Flashbay Website Addresses''' ==




There are different versions of our website available in various languages. Customer communication should always refer customers to the appropriate website:
The Flashbay website is available in different languages covering various territories. Customer communication should always refer customers to the appropriate website.




English www.flashbay.co.uk
{| class="wikitable"
|-
! Version !! Domain !! Version !! Domain !! Version !! Domain
|-
| English || [http://www.flashbay.co.uk www.flashbay.co.uk] || Irish || [http://www.flashbay.ie www.flashbay.ie] || American || [http://www.flashbay.com www.flashbay.com]
|-
| Canadian || [http://www.flashbay.ca www.flashbay.ca] || German || [http://www.flashbay.de www.flashbay.de] || French || [http://www.flashbay.fr www.flashbay.fr]
|-
| Spanish || [http://www.flashbay.es www.flashbay.es] || Italian || [http://www.flashbay.it www.flashbay.it] || Danish || [http://www.flashbay.dk www.flashbay.dk]
|-
| Dutch|| [http://www.flashbay.nl www.flashbay.nl] || Swedish || [http://www.flashbay.se www.flashbay.se] || Finnish  || [http://www.flashbay.fi www.flashbay.fi]
|-
| Polish || [http://www.flashbay.pl www.flashbay.pl] || Austrian || [http://www.flashbay.at www.flashbay.at] || Swiss || [http://www.flashbay.ch www.flashbay.ch]
|-
| Hungarian  || [http://www.flashbay.hu www.flashbay.hu] || Portuguese || [http://www.flashbay.pt www.flashbay.pt] || Australian || [http://www.flashbay.com.au www.flashbay.com.au]
|-
| Belgian || [http://www.flashbay.be www.flashbay.be] || Chinese || [http://www.flashbay.cn www.flashbay.cn]
|}


Please refer to the Flashbay website to view an updated list (click on the flag in the top right hand corner of the screen).


Irish www.flashbay.ie


== '''Flashbay Website Grouped products Links''' ==
Some customers might be interested in specific attribute, rather than a specific products.
In such cases you can share with them the relevant link.


American www.flashbay.com
[https://www.flashbay.com/latest-models Latest models] <br/>
[https://www.flashbay.com/eco All eco-friendly products]<br/>
[https://www.flashbay.com/photo-printing All products that can be Photo Printed]<br/>
[https://www.flashbay.com/accessories All accessories ]<br/>


<br/>


Canadian www.flashbay.ca


== '''Flashbay Simplified Catalogue''' ==


German www.flashbay.de
The Simplified Catalogue links can not be found on the website, but you can share it with the Customer when you see fit. <br/>
This Catalogue is a simple version (with less info) than the Printed Catalogue, however it`s always up to date and contains the most important info. <br/>
It can be downloaded. When clicking on any of the `Product`, it will redirect the customer to the website. <br/>
Hovering over the `Branding Option` on the top of the page will display a short description of the branding method. <br/>




French www.flashbay.fr
{| class="wikitable"
|-
! Country !! Link!! 
|-
|uk || https://www.flashbay.co.uk/simple_catalogue
|-
| de || https://www.flashbay.de/flashbay-katalog
|-
| dk || https://www.flashbay.dk/flashbay-katalog
|-
| es || https://www.flashbay.es/catalogo-de-flashbay
|-
| fi || https://www.flashbay.fi/flashbay-katalogi
|-
| fr || https://www.flashbay.fr/catalogue-flashbay
|-
| us || https://www.flashbay.com/simple_catalogue
|-
|au || https://www.flashbay.com.au/simple_catalogue
|-
| it || https://www.flashbay.it/catalogo-flashbay
|-
| jp || https://www.flashbay.jp/1983743271
|-
| nl || https://www.flashbay.nl/flashbay-catalogus
|-
| no || https://www.flashbay.no/flashbay-katalogen
|-
| pl || https://www.flashbay.pl/katalog-flashbay
|-
| pt || https://www.flashbay.pt/catalogo-da-flashbay
|-
| se || https://www.flashbay.se/flashbay-katalog
|-
| tw || https://www.flashbay.com.tw/1983743271
|-
| hu || https://www.flashbay.hu/flashbay-katalogus
|-
| cz || https://www.flashbay.cz/katalog-flashbay 
|-
|}


== '''USB Flash Drives SEO websites''' ==


Spanish www.flashbay.es
Flashbay operates some other websites (internally referred to as SEO or sister websites), which do not refer to the Flashbay brand, for marketing purposes.  




Italian www.flashbay.it
{| class="wikitable"
|-
! Version !! Domain !! Version !! Domain !! Version !! Domain
|-
| American || [https://www.expressusbdrives.com www.expressusbdrives.com] [http://www.flash-drives.com/ www.flash-drives.com]|| German || [https://www.expressusbsticks.de www.expressusbsticks.de] [http://www.logo-usb-sticks.de/ www.logo-usb-sticks.de] || Italian || [https://www.chiavetteusbexpress.it www.chiavetteusbexpress.it] [http://www.chiaveusb.it/ www.chiaveusb.it]
|-
| English || [https://www.expressusbdrives.co.uk www.expressusbdrives.co.uk] [http://www.brandedmemorysticks.co.uk/ www.brandedmemorysticks.co.uk]  || Spanish || [https://www.memoriasusbexpress.es www.memoriasusbexpress.es] [http://www.pendrivepublicidad.es/ www.pendrivepublicidad.es] || Australia || [https://www.expressusbdrives.com.au www.expressusbdrives.com.au] [http://www.custom-flash-drives.com.au/ www.custom-flash-drives.com.au]
|-
| French || [https://www.cleusbexpress.fr www.cleusbexpress.fr] [http://www.cleusbpersonnalisable.fr/ www.cleusbpersonnalisable.fr] || Dutch || [https://www.expressusbsticks.nl www.expressusbsticks.nl] [http://www.reclame-usb-stick.nl/ www.reclame-usb-stick.nl]|| Swiss || [https://www.expressusbsticks.ch/ www.expressusbsticks.ch] [http://www.werbeartikelusbstick.ch/ www.werbeartikelusbstick.ch]
|-
| Canadian || [https://www.expressusbdrives.ca www.expressusbdrives.ca] [http://www.flash-drives.ca/ www.flash-drives.ca] ||Portuguese || [https://www.expresspendrive.com.pt/ www.expresspendrive.com.pt] [http://www.pendrivepublicidade.com.pt/ www.pendrivepublicidade.com.pt]|| Swedish ||[https://www.usbminnenexpress.se www.usbminnenexpress.se] [http://www.reklamusbminnen.se/ www.reklamusbminnen.se]
|-
| South - African || [https://www.expressusbdrives.co.za www.expressusbdrives.co.za]  [http://www.custom-flash-drives.co.za/ www.custom-flash-drives.co.za]
|| Danish || [https://www.expressusbsticks.dk www.expressusbsticks.dk] [http://www.reklameusbstick.dk/ www.reklameusbstick.dk ] || Austrian || [https://www.expressusbsticks.at www.expressusbsticks.at] [http://www.werbeartikelusbstick.at/ www.werbeartikelusbstick.at]


|-
| Finnish || [https://www.expressmuistitikut.fi www.expressmuistitikut.fi] [http://www.muistitikkulogolla.fi/ www.muistitikkulogolla.fi] || Belgian || [https://www.expressusbsticks.be www.expressusbsticks.be] [http://www.reclame-usb-stick.be/ www.reclame-usb-stick.be] || Norwegian || [https://www.expressminnepenn.no/ www.expressminnepenn.no] [http://www.minnepennlogo.no/ www.minnepennlogo.no]


Danish www.flashbay.dk
|-
| New Zeeland || [https://www.expressusbdrives.co.nz www.expressusbdrives.co.nz] [http://www.custom-flash-drives.co.nz/ www.custom-flash-drives.co.nz] || Irish || [https://www.expressusbdrives.ie www.expressusbdrives.ie] [http://www.brandedmemorysticks.ie/ www.brandedmemorysticks.ie]  || | Polish || [https://www.ekspresoweusb.pl/ www.ekspresoweusb.pl]  [https://www.usbwizytowki.pl/ www.usbwizytowki.pl] [https://www.usb-reklamowe.pl www.usb-reklamowe.pl]


|-
|}


Dutch www.flashbay.nl
=='''Drinkware SEO websites'''==


{| class="wikitable"
|-
! Version !! Domain !! Version !! Domain !! Version !! Domain
|-
| American || [https://www.flasky.com/ www.flasky.com]|| German || [https://www.flasky.de/ www.flasky.de] || Italian || [https://www.flasky.it/ www.flasky.it]
|-
| English || [https://www.flasky.co.uk/ www.flasky.co.uk]  || Spanish || [https://www.flasky.es/ www.flasky.es] || Australia || [https://www.flasky.com.au/ www.flasky.com.au]
|-
| French || [https://www.flasky.fr www.flasky.fr] || Dutch || [https://www.flasky.nl www.flasky.nl] || Swiss || [https://www.flasky.ch/ www.flasky.ch]
|-
| Canadian || [https://www.flasky.ca www.flasky.ca] ||Portuguese || || Swedish ||
|-
| South - African || [https://www.flasky.co.za/ www.flasky.co.za]|| Danish || [https://www.flasky.dk/ www.flasky.dk] || Austrian || [https://www.flasky.at/ www.flasky.at]
|-
| Finnish || || Belgian || [https://www.flasky.be/ www.flasky.be] || Norwegian || [https://www.flasky.no/ www.flasky.no]
|-
| New Zeeland || [https://www.flasky.co.nz/ www.flasky.co.nz] || Irish || [https://www.flasky.ie/ www.flasky.ie] ||  ||
|-
| Polish || [https://www.flasky.pl/ www.flasky.pl] || Singapore || [https://www.flasky.sg/ www.flasky.sg] ||  ||
|}


Swedish www.flashbay.se


=='''Leads from SEO websites'''==


Finnish www.flashbay.fi
You will sometimes receive enquiries via these SEO websites. Should the customer ask about these sites, simply inform the customer that Flashbay is the parent company. Otherwise, you need never mention these websites. <br/> <br/>
On some of the SEO websites (depending on territory) prices are displayed. If lead has seen the prices on the website it is shown on the New Web Lead form. <br/> <br/>
Note: New Web Lead shows information of the leads most recent 10 visits on the website in the last 3 months. <br/>


Example: <br/>
[[File: NWL_form_wiki.jpg]]


Polish www.flashbay.pl


You will sometimes receive enquiries via these SEO websites.  Should the customer ask about these sites, simply inform the customer that Flashbay is the parent company. Otherwise, you need never mention these websites. <br/> <br/>
On some of the SEO websites (depending on territory) prices are displayed. If lead has seen the prices on the website it is shown on the New Web Lead form. <br/> <br/>
Note: New Web Lead shows information of the leads most recent 10 visits on the website in the last 3 months. <br/>


Austrian www.flashbay.at
Example: <br/>
[[File: NWL_form_wiki.jpg]]


== '''The Website as a Resource''' ==


Swiss www.flashbay.ch


The Flashbay website is an excellent source of information. It includes extensive information about our products and the company, which should be utilised frequently when communicating with customers.


Hungarian www.flashbay.hu


Here are some examples of information that may need to be provided to a customer:


Portuguese www.flashbay.pt


* '''What are the dimensions and print areas of a particular model?'''


Australian www.flashbay.com.au
This information is available here: [[http://www.flashbay.co.uk/products/usb-flash-drives.html http://www.flashbay.co.uk/products/usb-flash-drives.html]]. You simply need to click on the respective model. You can direct the customer to this section of the Flashbay website should they require further information.  




Belgian www.flashbay.be and www.fr.flashbay.be


*'''When I plug the flash drive in it says it’s a local disk and not a removable storage device?'''


Chinese www.flashbay.cn
Answers to generic questions such as this can be found in our [[http://www.flashbay.co.uk/support/faq FAQ Section ]]. In this particular instance, it is best to mention that our flash drives are formatted as removable storage devices by default and advise them to visit the following link for more information: [[http://www.flashbay.com/support/faq/removable-storage.html http://www.flashbay.com/support/faq/removable-storage.html ]]




(note: Looking at our website online will provide the most up-to-date web address for each language, as we will be expanding this range in future.)
* '''Is Flashbay an environmentally conscientious company?'''


Information regarding this can be found here: [[http://www.flashbay.co.uk/about/environment http://www.flashbay.co.uk/about/environment]]




'''SEO websites'''
* '''What branding techniques are available?'''


Refer customers to the following link to explain why certain logos cannot be branded on particular products - [[http://www.flashbay.co.uk/support/faq/flash-drive-customization.html http://www.flashbay.co.uk/support/faq/flash-drive-customization.html]]


You will sometimes receive enquiries via Flashbay's SEO websites. We have set up a few such marketing websites to gain more leads. Should the customer ask, just say Flashbay is the parent company. Otherwise, you need never mention this website.


* '''Images of our products'''
When suggesting a product to a customer, you can provide a link to the relevant product page on the Flashbay website as this is the most comprehensive source of imagery and information.




'''The Website as a Resource'''
It is essential to regularly make yourself familiar with all information displayed on the Flashbay website, as the content may not be covered via this Wiki.




The website is one of your most important sales tools. It comprises extensive information about our products and company, which should be utilised frequently when communicating with customers.
[[Item Code Guide|<< Previous Article]]      |    [[The Online Customer Centre|Next Article >>]]
 
 
Below are some typical examples of questions customers often ask. If providing a response by email to such questions, provide links to the appropriate website pages in your answer to make use of existing website content. Doing this will help 'train' customers (for example a reseller who takes much of your time) that the website is a good first port of call for information before contacting you. (Note: During customer communication, keep your tone informative and helpful - do not 'palm off' customers to the website without thought).
 
 
1) What are the dimensions and print areas of the Alu, Classic, Pod, Torpedo and Twister?
 
 
This question is time consuming to research, therefore advise your contact to visit the following link: http://www.flashbay.co.uk/products/usb-flash-drives.html and click on the respective models to find the information.
 
 
2) When I plug the flash drive in it says it’s a local disk and not a removable storage device?
 
 
Answers to generic questions such as this can be found in our FAQs section. In this particular instance, it is best to mention our flash drives are formatted as removable storage devices by default and advise them to visit the following link for more information: http://www.flashbay.com/support/faq/removable-storage.html
 
 
3) Is Flashbay an environmentally conscientious company?
 
 
Simply refer contact to the following link: http://www.flashbay.com/environment
 
 
4) Branding Techniques
 
 
Refer contacts to the following link to explain why certain logos cannot be branded on particular products - http://www.flashbay.com/support/faq/flash-drive-customization.html
 
 
5) When suggesting a product to a customer, do not only attach pictures of the product but also provide a link to the relevant website product page as this is the most comprehensive source of images and information.
 
 
It is essential to make yourself familiar with all information displayed on the website, as none of the content is covered in this guidebook. Regularly reviewing the website is suggested.

Latest revision as of 09:48, 28 August 2023

Back to Sales Staff Manual Content

<< Previous Article | Next Article >>


Flashbay Website Addresses

The Flashbay website is available in different languages covering various territories. Customer communication should always refer customers to the appropriate website.


Version Domain Version Domain Version Domain
English www.flashbay.co.uk Irish www.flashbay.ie American www.flashbay.com
Canadian www.flashbay.ca German www.flashbay.de French www.flashbay.fr
Spanish www.flashbay.es Italian www.flashbay.it Danish www.flashbay.dk
Dutch www.flashbay.nl Swedish www.flashbay.se Finnish www.flashbay.fi
Polish www.flashbay.pl Austrian www.flashbay.at Swiss www.flashbay.ch
Hungarian www.flashbay.hu Portuguese www.flashbay.pt Australian www.flashbay.com.au
Belgian www.flashbay.be Chinese www.flashbay.cn

Please refer to the Flashbay website to view an updated list (click on the flag in the top right hand corner of the screen).


Flashbay Website Grouped products Links

Some customers might be interested in specific attribute, rather than a specific products. In such cases you can share with them the relevant link.

Latest models
All eco-friendly products
All products that can be Photo Printed
All accessories



Flashbay Simplified Catalogue

The Simplified Catalogue links can not be found on the website, but you can share it with the Customer when you see fit.
This Catalogue is a simple version (with less info) than the Printed Catalogue, however it`s always up to date and contains the most important info.
It can be downloaded. When clicking on any of the `Product`, it will redirect the customer to the website.
Hovering over the `Branding Option` on the top of the page will display a short description of the branding method.


Country Link
uk https://www.flashbay.co.uk/simple_catalogue
de https://www.flashbay.de/flashbay-katalog
dk https://www.flashbay.dk/flashbay-katalog
es https://www.flashbay.es/catalogo-de-flashbay
fi https://www.flashbay.fi/flashbay-katalogi
fr https://www.flashbay.fr/catalogue-flashbay
us https://www.flashbay.com/simple_catalogue
au https://www.flashbay.com.au/simple_catalogue
it https://www.flashbay.it/catalogo-flashbay
jp https://www.flashbay.jp/1983743271
nl https://www.flashbay.nl/flashbay-catalogus
no https://www.flashbay.no/flashbay-katalogen
pl https://www.flashbay.pl/katalog-flashbay
pt https://www.flashbay.pt/catalogo-da-flashbay
se https://www.flashbay.se/flashbay-katalog
tw https://www.flashbay.com.tw/1983743271
hu https://www.flashbay.hu/flashbay-katalogus
cz https://www.flashbay.cz/katalog-flashbay

USB Flash Drives SEO websites

Flashbay operates some other websites (internally referred to as SEO or sister websites), which do not refer to the Flashbay brand, for marketing purposes.


Version Domain Version Domain Version Domain
American www.expressusbdrives.com www.flash-drives.com German www.expressusbsticks.de www.logo-usb-sticks.de Italian www.chiavetteusbexpress.it www.chiaveusb.it
English www.expressusbdrives.co.uk www.brandedmemorysticks.co.uk Spanish www.memoriasusbexpress.es www.pendrivepublicidad.es Australia www.expressusbdrives.com.au www.custom-flash-drives.com.au
French www.cleusbexpress.fr www.cleusbpersonnalisable.fr Dutch www.expressusbsticks.nl www.reclame-usb-stick.nl Swiss www.expressusbsticks.ch www.werbeartikelusbstick.ch
Canadian www.expressusbdrives.ca www.flash-drives.ca Portuguese www.expresspendrive.com.pt www.pendrivepublicidade.com.pt Swedish www.usbminnenexpress.se www.reklamusbminnen.se
South - African www.expressusbdrives.co.za www.custom-flash-drives.co.za Danish www.expressusbsticks.dk www.reklameusbstick.dk Austrian www.expressusbsticks.at www.werbeartikelusbstick.at
Finnish www.expressmuistitikut.fi www.muistitikkulogolla.fi Belgian www.expressusbsticks.be www.reclame-usb-stick.be Norwegian www.expressminnepenn.no www.minnepennlogo.no
New Zeeland www.expressusbdrives.co.nz www.custom-flash-drives.co.nz Irish www.expressusbdrives.ie www.brandedmemorysticks.ie Polish www.ekspresoweusb.pl www.usbwizytowki.pl www.usb-reklamowe.pl

Drinkware SEO websites

Version Domain Version Domain Version Domain
American www.flasky.com German www.flasky.de Italian www.flasky.it
English www.flasky.co.uk Spanish www.flasky.es Australia www.flasky.com.au
French www.flasky.fr Dutch www.flasky.nl Swiss www.flasky.ch
Canadian www.flasky.ca Portuguese Swedish
South - African www.flasky.co.za Danish www.flasky.dk Austrian www.flasky.at
Finnish Belgian www.flasky.be Norwegian www.flasky.no
New Zeeland www.flasky.co.nz Irish www.flasky.ie
Polish www.flasky.pl Singapore www.flasky.sg


Leads from SEO websites

You will sometimes receive enquiries via these SEO websites. Should the customer ask about these sites, simply inform the customer that Flashbay is the parent company. Otherwise, you need never mention these websites.

On some of the SEO websites (depending on territory) prices are displayed. If lead has seen the prices on the website it is shown on the New Web Lead form.

Note: New Web Lead shows information of the leads most recent 10 visits on the website in the last 3 months.

Example:


You will sometimes receive enquiries via these SEO websites. Should the customer ask about these sites, simply inform the customer that Flashbay is the parent company. Otherwise, you need never mention these websites.

On some of the SEO websites (depending on territory) prices are displayed. If lead has seen the prices on the website it is shown on the New Web Lead form.

Note: New Web Lead shows information of the leads most recent 10 visits on the website in the last 3 months.

Example:

The Website as a Resource

The Flashbay website is an excellent source of information. It includes extensive information about our products and the company, which should be utilised frequently when communicating with customers.


Here are some examples of information that may need to be provided to a customer:


  • What are the dimensions and print areas of a particular model?

This information is available here: [http://www.flashbay.co.uk/products/usb-flash-drives.html]. You simply need to click on the respective model. You can direct the customer to this section of the Flashbay website should they require further information.


  • When I plug the flash drive in it says it’s a local disk and not a removable storage device?

Answers to generic questions such as this can be found in our [FAQ Section ]. In this particular instance, it is best to mention that our flash drives are formatted as removable storage devices by default and advise them to visit the following link for more information: [http://www.flashbay.com/support/faq/removable-storage.html ]


  • Is Flashbay an environmentally conscientious company?

Information regarding this can be found here: [http://www.flashbay.co.uk/about/environment]


  • What branding techniques are available?

Refer customers to the following link to explain why certain logos cannot be branded on particular products - [http://www.flashbay.co.uk/support/faq/flash-drive-customization.html]


  • Images of our products

When suggesting a product to a customer, you can provide a link to the relevant product page on the Flashbay website as this is the most comprehensive source of imagery and information.


It is essential to regularly make yourself familiar with all information displayed on the Flashbay website, as the content may not be covered via this Wiki.


<< Previous Article | Next Article >>

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