Sales Staff Manual

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Sales Staff Manual


The sales manual provides a useful guide for Sales Account Managers in Flashbay. It covers both basic information and new topics, so should be consulted regularly even by the more experienced sales staff in Flashbay.

If you have any suggestions for additions to the sales manual, or if you need clarification on any of the policies, please contact your Group Leader / Manager in the first instance.


Netsuite

Flashbay Sales Standards

Autotexts

The Price List Tool

The Flashbay Website

The Online Customer Centre

Slack

Financial Matters

Competitors

Price matching policy

Banning a Customer

Artwork and Virtual Proofs

Order tracking tool

Blank unit orders

Orders with 2GB

Order upgrades to higher capacities

Orders on hold

Advance payment orders for customers on Credit terms

Screen Print orders with more than 4 colours

Individual Naming (IN), Full Wrap Print (FWP), and Embossing Large Set up (ELS)

Volume label

Automatic follow-ups and sample supply

Extra Shipping Fee Countries (£75)

Shipments to remote areas

Dealing with unassigned territories

Sending Samples

Product categories - Ordering and shipping combinations

How to Deal with Shipments Outside your Sales Territories

Niche Market Shipping charges

How to handle customer data

Trustpilot

Fraud

Country Sales Team Specific

Flashbay Letter Headed Paper

Special Requests

Your Commission

Minimum Profit Expectation and Minimum Daily Activity Requirement

Cumulative Minimum Profit Expectation

Holiday

Customs Authorisation Letter for Logo Usage

Customers Who Do Not Want To Be Contacted

DHL Shipping Requirements

Voicemail Policy

CE marking

Flashbay Mentions