Voicemail Policy: Difference between revisions
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Sales employees should not leave messages if diverted to voicemail; there are various reasons for this: | |||
• Voicemail messages do not add to our first class customer service requirements <br /> | |||
• They do not have the appropriate impact on customers <br /> | |||
• Voicemails often lead to misunderstandings <br /> | |||
• Repetitive voicemail messages often result in a negative impression of Flashbay <br /> | |||
• It is important to talk to your lead/customer to highlight our qualities and high standards <br /> | |||
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| New Web Leads || If you are unable to reach a New Web Lead via phone, end the call and send your initial email. | |||
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| Existing Leads || When you are refreshing existing leads and cannot reach the contact, end the call and don’t send any email (the lead is not expecting any contact) but try to call them another day/time to make the highest possible impact. | |||
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| Exception || You may leave a voicemail if you are at the final stage with a lead/customer after you have sent the order confirmation and need to chase the final approval. | |||
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|} | |||
For any questions or further details please contact your Group Leader/ Team Leader. | |||
Revision as of 16:59, 26 November 2020
Sales employees should not leave messages if diverted to voicemail; there are various reasons for this:
• Voicemail messages do not add to our first class customer service requirements
• They do not have the appropriate impact on customers
• Voicemails often lead to misunderstandings
• Repetitive voicemail messages often result in a negative impression of Flashbay
• It is important to talk to your lead/customer to highlight our qualities and high standards
| New Web Leads | If you are unable to reach a New Web Lead via phone, end the call and send your initial email. |
| Existing Leads | When you are refreshing existing leads and cannot reach the contact, end the call and don’t send any email (the lead is not expecting any contact) but try to call them another day/time to make the highest possible impact. |
| Exception | You may leave a voicemail if you are at the final stage with a lead/customer after you have sent the order confirmation and need to chase the final approval. |
For any questions or further details please contact your Group Leader/ Team Leader.
