Voicemail Policy

If you try to call a customer or a new web lead and are directed to voicemail you should leave a short message clearly identifying yourself, stating that you are calling from Flashbay and briefly summarising the reason for your call. You should then advise the contact that you will send them an email and advise them to check their spam folder to ensure they successfully receive your message. Conclude the message by saying that if the contact prefers they can also call you back and give your territory phone number.

You must then send the email as promised without undue delay.

Do not leave repeated voicemails for the same contact. If you urgently need a response then leave a voicemail the first time, send the contact an email and then continue to follow up via email.

Do not leave excessively long voicemails, especially in an attempt to reach a call of a pre-determined length regardless of the intention behind the action.

Voicemails must not be considered as a substitute for calls in which you actually speak to the customer contact. Disregard them when considering how many phone calls you have made during the day in your efforts to maximise the productivity of your account.

For any questions or further details please contact your Group Leader/ Team Leader or the Performance Team.