The Flashbay Website: Difference between revisions
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* Is Flashbay an environmentally conscientious company? | * '''Is Flashbay an environmentally conscientious company?''' | ||
Information regarding this can be found here: [[http://www.flashbay.co.uk/about/environment http://www.flashbay.co.uk/about/environment]] | |||
* '''What branding techniques are available?''' | |||
Refer customers to the following link to explain why certain logos cannot be branded on particular products - [[http://www.flashbay.co.uk/support/faq/flash-drive-customization.html http://www.flashbay.co.uk/support/faq/flash-drive-customization.html]] | |||
* '''Images of our products''' | |||
When suggesting a product to a customer, do not only attach pictures of the product but also provide a link to the relevant website product page as this is the most comprehensive source of images and information. | |||
It is essential to regularly make yourself familiar with all information displayed on the Flashbay website, as the content may not be covered via this Wiki. | |||
It is essential to make yourself familiar with all information displayed on the website, as | |||
[[Item Code Guide|<< Previous Article]] | [[The Online Customer Centre|Next Article >>]] | [[Item Code Guide|<< Previous Article]] | [[The Online Customer Centre|Next Article >>]] | ||
Revision as of 14:17, 2 December 2014
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Website Addresses
The Flashbay website is available in different languages covering various territories. Customer communication should always refer customers to the appropriate website.
| Version | Domain | Version | Domain | Language | Domain |
|---|---|---|---|---|---|
| English | www.flashbay.co.uk | Irish | www.flashbay.ie | American | www.flashbay.com |
| Canadian | www.flashbay.ca | German | www.flashbay.de | French | www.flashbay.fr |
| Spanish | www.flashbay.es | Italian | www.flashbay.it | Danish | www.flashbay.dk |
| Dutch | www.flashbay.nl | Swedish | www.flashbay.se | Finnish | www.flashbay.fi |
| Polish | www.flashbay.pl | Austrian | www.flashbay.at | Swiss | www.flashbay.ch |
| Hungarian | www.flashbay.hu | Portuguese | www.flashbay.pt | Australian | www.flashbay.com.au |
| Belgian | www.flashbay.be | Chinese | www.flashbay.cn |
Please refer to the Flashbay website to view an updated list (click on the flag in the top right hand corner of the screen).
SEO websites
Flashbay operates some other websites (internally referred to as SEO websites), which do not refer to the Flashbay brand for marketing purposes. You will sometimes receive enquiries via these SEO websites. Should the customer ask about these sites, simply inform the customer that Flashbay is the parent company. Otherwise, you need never mention these websites.
The Website as a Resource
The Flashbay website is an excellent source of information. It includes extensive information about our products and company, which should be utilised frequently when communicating with customers.
Here are some examples of information that may need to be provided for a customer:
- What are the dimensions and print areas of a particular model?
This information is available here: [http://www.flashbay.co.uk/products/usb-flash-drives.html]. You simply need to click on the respective model. You can direct the customer to this section of the Flashbay website should they require further information about the respective model or a different model.
- When I plug the flash drive in it says it’s a local disk and not a removable storage device?
Answers to generic questions such as this can be found in our [| FAQ Section ]. In this particular instance, it is best to mention that our flash drives are formatted as removable storage devices by default and advise them to visit the following link for more information: [http://www.flashbay.com/support/faq/removable-storage.html ]
- Is Flashbay an environmentally conscientious company?
Information regarding this can be found here: [http://www.flashbay.co.uk/about/environment]
- What branding techniques are available?
Refer customers to the following link to explain why certain logos cannot be branded on particular products - [http://www.flashbay.co.uk/support/faq/flash-drive-customization.html]
- Images of our products
When suggesting a product to a customer, do not only attach pictures of the product but also provide a link to the relevant website product page as this is the most comprehensive source of images and information.
It is essential to regularly make yourself familiar with all information displayed on the Flashbay website, as the content may not be covered via this Wiki.
