The Flashbay Website
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Website Addresses
The Flashbay website is available in different languages covering various territories. Customer communication should always refer customers to the appropriate website.
| Version | Domain | Version | Domain | Language | Domain |
|---|---|---|---|---|---|
| English | www.flashbay.co.uk | Irish | www.flashbay.ie | American | www.flashbay.com |
| Canadian | www.flashbay.ca | German | www.flashbay.de | French | www.flashbay.fr |
| Spanish | www.flashbay.es | Italian | www.flashbay.it | Danish | www.flashbay.dk |
| Dutch | www.flashbay.nl | Swedish | www.flashbay.se | Finnish | www.flashbay.fi |
| Polish | www.flashbay.pl | Austrian | www.flashbay.at | Swiss | www.flashbay.ch |
| Hungarian | www.flashbay.hu | Portuguese | www.flashbay.pt | Australian | www.flashbay.com.au |
| Belgian | www.flashbay.be | Chinese | www.flashbay.cn |
Please refer to the Flashbay website to view an updated list (click on the flag in the top right hand corner of the screen).
SEO websites
You will sometimes receive enquiries via Flashbay's SEO websites. We have set up a few such marketing websites to gain more leads. Should the customer ask, just say Flashbay is the parent company. Otherwise, you need never mention this website.
The Website as a Resource
The website is one of your most important sales tools. It comprises extensive information about our products and company, which should be utilised frequently when communicating with customers.
Below are some typical examples of questions customers often ask. If providing a response by email to such questions, provide links to the appropriate website pages in your answer to make use of existing website content. Doing this will help 'train' customers (for example a reseller who takes much of your time) that the website is a good first port of call for information before contacting you. (Note: During customer communication, keep your tone informative and helpful - do not 'palm off' customers to the website without thought).
1) What are the dimensions and print areas of the Alu, Classic, Pod, Torpedo and Twister?
This question is time consuming to research, therefore advise your contact to visit the following link: http://www.flashbay.co.uk/products/usb-flash-drives.html and click on the respective models to find the information. The dimensions are also available on our Product Knowledge page.
2) When I plug the flash drive in it says it’s a local disk and not a removable storage device?
Answers to generic questions such as this can be found in our FAQs section. In this particular instance, it is best to mention our flash drives are formatted as removable storage devices by default and advise them to visit the following link for more information: http://www.flashbay.com/support/faq/removable-storage.html
All services can be reviewed on our Product Knowledge page.
3) Is Flashbay an environmentally conscientious company?
Simply refer contact to the following link: http://www.flashbay.com/environment
4) Branding Techniques
Refer contacts to the following link to explain why certain logos cannot be branded on particular products - http://www.flashbay.com/support/faq/flash-drive-customization.html
5) When suggesting a product to a customer, do not only attach pictures of the product but also provide a link to the relevant website product page as this is the most comprehensive source of images and information.
It is essential to make yourself familiar with all information displayed on the website, as none of the content is covered in this guidebook. Regularly reviewing the website is suggested.
