Holidays

Annual Leave, Public Holidays & Absence Procedure

Details of your annual leave entitlement can be found in your contract of employment. Annual leave must be agreed with your manager as early as possible and before you make any plans. The Company will, where possible, try to accommodate individual preferences for annual leave dates but the needs of the business may have to take precedence, particularly where short or inadequate notice is given.

• The annual leave year runs from 1st January - 31st December.
• The standard company annual leave allowance is 30 days including public holidays.
• After every 3 years of service employees will receive 1 additional day of annual leave - this will be effective from the beginning of the annual leave year (1st January).
• Employees are entitled to request to book annual leave once 3 months of continuous employment has been completed. At the discretion of the Company, some periods of annual leave not exceeding 2 working days may be approved during the first 3 months of employment.
• All annual leave requests should be sent to your line manager for approval using the 'Holiday Request Form' text part in Zimbra.
• Employees must give notice that they want to take annual leave and the notice should be at least twice as long as the number of annual leave days you wish to take, but you should give as much notice as possible.
• The Company will aim to provide a response to all annual leave requests within 7 days of the point at which the manager receives the request. If an employee does not receive a response within that timeframe they should speak to their manager.
• Employees are advised not to make any plans/holiday bookings until the annual leave request has been approved.
• No more than 10 consecutive annual leave days may be booked without the express approval of the HR Manager.
• Annual leave requests can be made for full days or half days.
• You can view the dates of the annual leave you have booked in the Employee Portal under 'Absences'.
• You can view the number of days annual leave you have booked and the number of days you have remaining, as well as your public holidays, in the Employee Portal under 'My Holidays'.
  
  

Each employee is responsible for ensuring they use all their annual leave entitlement for their holiday year, employees are not permitted to carry over any unused annual leave entitlement to the next holiday year. The Company does not make payments in lieu of any unused holiday entitlement.

Please refer to the Annual Leave policy for further information.

Sales staff procedure on scheduling orders when covering for a colleague

1) Any order received from an existing customer or lead assigned to a colleague who is on holiday, has to be entered under the name of the coverer. Orders entered in the name of anyone other than the coverer will be marked ex-commission.

2) The sales person entering the order will assume responsibility to resolve any resultant Aftersales issue should a case develop.

3) A proper handover must be provided to the coverer in email. For this use Cover text parts and copy in your line manager prior to the absence commencing.

All orders placed while covering will result in commission being split and there will be no exceptions to this rule. Use the period when you are off web leads in advance of your planned absence wisely to follow-up and close as many orders as possible.

Procedure for leavers

When leaving Flashbay, please ensure smooth transition for customers and colleagues by filling out Leaver procedure document.
Please send the completed document to your line manager.

Lead Information

Prior to a sales person being absent for holiday or other reason known in advance the following process will apply:

For absence of N working days in duration (rounded up to the nearest complete working day) the sales person will be turned off web leads N working days (to maximum of N = 5) before the absence commences to give sufficient time for the current pipeline to be followed up, outstanding payments chased, handover to coverer to be prepared and other important sales work to be completed. Bank Holidays are excluded from this process.

Examples:

• Sales person scheduled to be absent for <=1 full working day will be turned off web leads for the whole working day before the absence.
  

• Sales person scheduled to be absent for 3 working days will be turned off web leads for 3 whole working days prior to the absence.
  

• Sales person scheduled to be absent for 7 working days will be turned off web leads for 5 whole working days prior to the absence.
  

Upon return from absence the sales person will remain off web leads for at least the first day back, extended as necessary, to allow for catch-up on communication and events which occurred during their absence.

Public Holidays

All sales employees follow the public holidays of their respective sales territory.

If there are UK public holidays that are not public holidays in your sales territory you are required to be on duty and at work unless you have been approved for holiday on that day through our normal holiday application procedure.

Non-sales employees follow UK public holidays. Please note x1 member of the Aftersales, Accounts, HR and IT team will be required to work on specified UK public holidays that are not public holidays for our sales teams - these dates will be highlighted in the list of UK public holidays which can be found below.

Flashbay Ltd's holiday year runs from 1st January to 31st December. Please click on the Country below to view the public holiday dates for the current holiday year.

UK	FRANCE	ITALY	SPAIN	NETHERLANDS	SWEDEN
NORWAY	FINLAND	POLAND	DENMARK	GERMANY	PORTUGAL