Sending Samples

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It is best practice to suggest sending samples when you have the opportunity – seeing our products first hand will significantly increase the chances of your lead/customer buying. Our sample pack continues to receive glowing feedback from final customers - no competitor offers anything close to it.

Remember however that we receive a lot of sample requests from people who are just after a 'freebee'. Typically these bogus requests come from people that use ‘free’ email accounts such as wanadoo, hotmail, yahoo, gmail, etc. Always treat a sample request in earnest, but do not send any samples until you have ‘qualified’ the lead. In other words, only proceed once you are satisfied the enquiry is legitimate; for example you receive a reply asking for a virtual proof using a real company logo. Samples are an influential tool in the sales process but cost us money. Therefore being prudent will not waste money unnecessarily and will consequently benefit your sales.

How to send samples

You can send samples using the sample sending tool. Use this tool via your Netsuite account.

(a) Open the customer record for the customer you wish to send samples to on Netsuite

(b) Go to the 'Virtual Proofs' tab

(c) Click the 'send samples' link

(d) This will open up a new window in your browser from which you can send samples. At the top of this tool there is a 'help' link. Please refer to this link for further instruction on how to use the tool.

Prior to sending samples please always make sure the address and telephone number are correct and up to date in NetSuite for all your customers and leads.

Working Samples

You can also send working samples from our Warehouse, this will show the general functionality of our USB drives.

Please note that the components of our USB drives are constantly changing and are different to the stock we hold in our factory.

If your customer would like to check the compatibility of our USB drives with any of their machines or programs, you can offer a Pre Production Working Sample (PPWS).

Our factory can then exactly tell you which components have been used and we can arrange the same components for their order.

Track your Sample Pack and deal with exceptions (Flashbay Ltd sales people)

After you send your request to our Warehouse Team, they pack your selected models/packs and accessories and dispatch them via UPS.

1. You'll receive a Shipment Notification from UPS shortly after submitting your sample request.

- This Notification includes a Tracking number with which you can check the current status of your sample pack shipment.

2. You'll be notified by UPS if there are any exceptions related to the sample pack shipment. e.g. Street name/correct company or receiver name is needed for delivery...

- Please contact UPS directly at preferredgb@ups.com to clarify details and resolve any exceptions to ensure that the sample pack is delivered as quick as possible. Always Cc warehouse.uk@flashbay.com on all correspondence with UPS..

2.1 Exceptions
If the UPS delivery attempt is not successful, UPS will leave a card and will try to call your customer to arrange redelivery.
If UPS is not able to reach your customer, they will wait until you or your customer actively requests redelivery.
Please proactively contact your customer and UPS to schedule a redelivery.
The UPS redelivery process must be completed within 5 working days or the samples will be sent back to our warehouse. This must be avoided due to excessive costs.
Our Warehouse Team will monitor the communication between sales and UPS and offer assistance where appropriate, so it is always necessary to Cc warehouse.uk@flashbay.com when you are communicating by email with UPS.

3. You'll receive a Delivery Notification when your sample pack has arrived at its destination.

- This should serve as a reminder to you to follow-up with your customer now that you know they have received the samples that you sent them.

File:Http://wiki.flashbay.com/images/2/27/Sample Pack Shipment - Flow of Information - UPS.png

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