Country Sales Team Specific

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EU Sales Team

Shipments to our UK Warehouse

Please note, orders should not be shipped from China to the UK Warehouse before being shipped on to their final destinations.

If there is a compelling reason why a particular order needs to be shipped via the UK Warehouse, you must seek direct approval from the Managing Director on each case before instructing China to do so.

The only exceptions are orders for Belgium and South Africa.

Spanish Sales Team

Shipments to the Canary Islands

All shipments to the Canary Islands undergo a separate customs procedure in addition to the formal importation to Spain. The import tax which is specific to the Canary Islands is called 'Impuesto General Indirecto Canario', in short IGIC.

Please note that this tax is frequently changed but it should be sufficient to inform the customer that this tax exists.

German Sales Team

1. GEMA for Germany

The GEMA (Gesellschaft für musikalische Aufführungs- und mechanische Vervielfältigungsrechte / English: Society for musical performing and mechanical reproduction rights) charges fees for media storage devices such as our USB drives.

Customers should be advised that our devices are subject to GEMA charges, however Flashbay does NOT collect the charges. The customer should submit information relating to GEMA to GEMA directly and pay any assciated charges directly. Flashbay can provide the required PDF form and further information relating to GEMA if required by the customer. Flashbay invoices also inform the customer that GEMA charges apply.

Please consult your GroupLeader / Sales Team Manager if any other questions occur.

USB Tarif Download

Importer PDF Download

2. Customers questions - ZPÜ (past orders)

For some orders placed between 2012 -2014 Flashbay had paid the Royalty fee directly to ZPÜ on behalf of the customer.
If customer contacts you saying they have received a letter from ZPÜ (confirming a paid invoice) please contact Accounts stating the order number.

Accounts will advise when:

1. The details of the order were provided to ZPÜ
2. The funds were paid to ZPÜ

Please forward these information to your customer as a confirmation that Flashbay has paid the Royalty fee, stating as well that there is no other action needed from their side.

For any future order Flashbay can not pay the ZPÜ as it is the duty of the importer.

3. SMV for Austria

The Austro Mechana charges fees for media storage devices such as our USB devices.

USB memory products sold into the Austrian market are subject to SMV fees (Speichermedien vergütung). Sales Account Managers must inform the customer that their order will be liable to SMV fees and that they will be added to the invoice at the below rates.

Specify the SMV charge when placing an order as follows.

[Item code: Austro Mechana SMV]

VAT for SMV is charged at the same rate as the USBs (Valid EU VAT number - 0%, if no valid EU VAT number: 20%)

1. 1GB € 0.10
2. 4GB € 0.20
3. 8GB € 0.20
4. 16GB € 0.40
5. 32GB € 0.50
6.Over 32GB € for now same price as for 32GB € 0.50

AUME Pdf Download

Please consult your Group Leader / Sales Team Manager if any other questions occur.

4. Austrian customers that do not want to pay SMV Austromechana levy

In case customer does not want to pay the SMV fee, they have to provide us with a letter on official stationary and signed by an official signatory of their organisation which states that Flashbay offered to collect the SMV levy but they refused our offer and they assume any and all responsibilities with regards to the levy and hold Flashbay harmless with regards to the levy.

In such cases fill out SMV statement than convert to pdf before sending to customer for signing.

A copy of signed document shall be forwarded to Accounts.

Belgium/Dutch Sales Team

Auvibel for Belgium

Collective rights management company for the private copying of sound and audiovisual works.

Please note we don’t proactively offer Auvibel to our customers. If a customer is asking about Auvibel please advise him on the following:

Flashbay acts as an exporter to Belgium, which releases Flashbay from any charges in regards to Auvibel.

Our customers on the other hand act as importers, which will be charged for Auvibel for every single drive depending on the memory capacity:

1. USB Drives with a memory capacity of ≤ 4GB -> 0,15 € / per unit

2. USB Drives with a memory capacity of > 4GB -> 0,50 € / per unit

3. USB Drives with a memory capacity of > 16GB -> 1,35 € / per unit

Please check the Auvibel Website for the most up to date costs.

Flashbay offers our customer the option of paying this charge directly to us so we will forward the payment to Auvibel in Belgium.

Please specify this charge when scheduling an order as follows.

[Item code: Auvibel]

Please consult your Group/Team Leader if any other questions occur.

Auvibel Website

Danish Sales Team

CopyDan for Denmark

CopyDan, an organisation promoting access to cultural resources against payment of copyright dues.

Please note we don’t proactively offer CopyDan to our customers. If a customer is asking about CopyDan please advise him on the following:

Flashbay acts as an exporter to Denmark, which releases Flashbay from any charges in regards to CopyDan.

Our customers on the other hand act as importers, which will be charged for CopyDan for every single drive:

1. All USB Drives -> 5,30 DKK / per unit

Please visit the CopyDan Website for up to date cost information.

Flashbay offers our customer the option of paying this charge directly to us so we will forward the payment to CopyDan in Denmark.

Please specify this charge when scheduling an order as follows.

[Item code: CopyDan]

Please consult your Group/Team Leader if any other questions occur.

CopyDan Website

French Sales Team

Copie France for France

USB memory products sold into the French market are subject to Sorecop fees. Sales Account Managers must inform the customer that their order will be liable to Sorecop fees and explain that they may choose to either pay these fees directly to Copie France or have Flashbay collect the fees and pay them to Copie France on behalf of the customer.

Italian Sales Team

CCP for Italy

USB memory products sold into the Italian market are subject to CCP fees (Compenso Copia Privata). Sales Account Managers must inform the customer that their order will be liable to CCP fees and explain that they may choose to either pay these fees directly to SIAE (Societa Italiana degli Autori ed Editori) or have Flashbay collect the fees and pay them to SIAE on behalf of the customer. If the customer chooses to pay on their own, they must state this in writing. Specify the CCP charge when placing an order as follows.

[Item code: CCP]

VAT for CCP is charged at the same rate as the USBs (valid EU VAT number - 0%, if no valid EU VAT number: 22%).

The current rate for CCP are:

1. 2GB € 0.20

2. 4GB € 0.40

3. 8GB € 0.80

4. 16GB € 1.60

5. 32GB € 3.20

6. 64GB € 6.40

Please consult your Group Leader / Sales Team Manager if any other questions occur.

Polish Sales Team

Procedure for Orders with Credit notes where customer has no EU VAT number

To fulfill the requirements of the Polish Tax Authorities for Credit Notes customers must now sign, stamp and return a scanned copy to us of any Credit Notes they received from us.

The returned Credit Note shall be forwarded to Accounts so it can be attached on NetSuite.

This only applies to customers not registered for VAT who are being charged Polish VAT of 23%, customers registered for VAT are not affected.

To complete the documentation circle, we will need to provide these customers with the Invoice and Credit Note for any replacement orders we send them. We should provide these documents together so that the customer understands that there is no additional balance to pay.

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