Country Sales Team Specific
Back to Sales Staff Manual Content
<< Previous Article | Next Article >>
Which countries can we ship Power Bank and Gift Set (containing PB) to?
Countries we can definitely ship Power Bank and Gift Set (containing PB) are:
Australia
Bahrain
Balearic Islands
Canary Islands
Channel Islands
Corsica
European Union (excluding island territories & dependencies unless individually listed)
Canada
Hong Kong
Isle of Man
Liechtenstein
Japan
Malaysia (limited areas)
Malta
Monaco
Norway
Puerto Rico
San Marino
Sardinia
Sicily
Singapore
Switzerland
Taiwan
UAE
UK (excluding island territories & dependencies unless individually listed)
USA (excluding island territories & dependencies unless individually listed)
US Virgin Islands
For some of above destinations extra fees (e.g. duty rate) and longer lead time applies. If unsure please check with your line Manager.
Note: As orders for Bahrain, Oman, UAE, Channel Islands, will be routed via the UK Warehouse, please note in Job notes "Shipment Route to be confirmed by Shipping CN"'.
Orders to Cayman Islands will be shipped to the US Warehouse, please note in Job notes: "Ship to US Warehouse first".
Countries we CANNOT ship Power Bank and Gift Set (containing PB):
Romania
Cyprus
Ceuta, Melilla
Azores, Madeira
Gibraltar
Kuwait
Israel
Oman
Saudi Arabia
Greek Islands
Iceland
South Africa
Saint Barthelemy
EU Sales Team
Shipments to our UK Warehouse
Please note, orders should not be shipped from China to the UK Warehouse before being shipped on to their final destinations.
If there is a compelling reason why a particular order needs to be shipped via the UK Warehouse, you must seek direct approval from the Managing Director on each case before instructing China to do so.
The only exceptions are orders for Belgium and South Africa.
Spanish and Portuguese Sales Team
Spanish Private copy levy
The Spanish private copy levy is charged by the Ventanillaunica digital. The fees are charged for media storage devices such as our USB devices.
USB memory products sold to the Spanish market are subject to the Spanish private copy levy unless the customer is exempt, such as public sector entities which have been accredited as such by the Ventanillaunica, Private individuals using the Flash drive for private use, Institutions authorised to carry out reproduction, or anyone using products outside of the Spanish territory. To prove exemption, customers need a document from the Ventanillaunica.
Sales Account Managers must inform the customer that their order will be liable to these fees and that they will be added to the invoice at the below rates.
[Item code: ES CP]
USB fee of any volume is €0.24
The capacity of the ES CP must be specified on the order by choosing the right capacity (e.g for 16GB ESCP 16GB should be chosen).
ES CP should have the same tax code as the USB items.
Please consult your Group Leader / Sales Team Manager if any questions occur.
If customer provides a Royalty Exemption Certificates please send to: levy.exemption.certs@flashbay.com
For avoidance of doubt to such emails no need to copy in Accounts or Operations.
Shipments to Andorra
Orders for Andorra can only be shipped via UK Warehouse – please put in job notes “must be shipped via UK Warehouse”
Shipping cost:
The real shipping cost for UK-Andorra route must be charged. Please contact shiptrack@flashbay.com and provide order details so they can advise on the shipping fee.
Alternatively we can advise customers to deliver at an address in France or Spain with our standard shipping fee.
Shipments to the Canary Islands
Shipments of Drinkware is not possible to Canary Island.
Please refrain from sending Drinkware samples as well to this destination.
For the rest of the product categories minimum 3x standard shipping fee should be charged for delivery to Canary Island.
Example:
Shipping cost for order of 50 units of Power bank is 3x €29.50.
Shipping cost for order of 1100 units of Power bank is 3x €59 (2 x €29.50).
All shipments to the Canary Islands undergo a separate customs procedure in addition to the formal importation to Spain. The import tax which is specific to the Canary Islands is called 'Impuesto General Indirecto Canario', in short IGIC.
Please note that this tax is frequently changed but it should be sufficient to inform the customer that this tax exists.
Please consult your Group Leader / Sales Team Manager if any questions occur.
Shipments to Ceuta, Melilla
For Samples going to Ceuta before you place a sample request, you must contact the customer and inform them that they would have to complete the Customs clearance by themselves.
Explain that we will be happy to send them samples and will not charge for them but that there will be customs formalities to complete and the customer will be responsible for any costs associated with that.
Such shipments then need to be processed manually - our warehouse team will take care of it as we will process those samples request separately to the others.
If you are in the process of getting an order from Ceuta, please inform customer that they will be responsible for the Custom clearance.
Note: No Power Bank and Gift Set (containing Power Bank) orders can be shipped to Ceuta and Melilla.
Shipments to Balearic Islands
Power Banks and Gift Set orders to Balearic Islands shall be charged 3x standard shipping cost (for avoidance of doubt, 3 x standard shipping cost isn't required for other product categories shipping to these countries).
Customers will also be responsible for customs clearance.
Please advise customer that lead time is standard lead time +5 days for Power Bank and Gift Set orders (as order can be delivered only via road service).
Shipments to Azores, Madeira
Orders to Azores or Madeira shall be charged 3x standard shipping cost .
Note: No Power Bank and Gift Set (containing Power Bank) orders can be shipped to Azores, Madeira.
Electronic Invoice (e-invoice)
Many public organization will ask you for an electronic invoice. Those orders usually need to have Credit terms.
When you receive the Invoice, you need to fill below excel form and send it in an email to accounts.uk@flashbay.com with your Team Leader in cc.
e-invoice template.
German Sales Team
GEMA for Germany
The GEMA (Gesellschaft für musikalische Aufführungs- und mechanische Vervielfältigungsrechte / English: Society for musical performing and mechanical reproduction rights) charges fees for media storage devices such as our USB drives.
Customers should be advised that our devices are subject to GEMA charges, however Flashbay does NOT collect the charges. The customer should submit information relating to GEMA to GEMA directly and pay any assciated charges directly. Flashbay can provide the required PDF form and further information relating to GEMA if required by the customer. Flashbay invoices also inform the customer that GEMA charges apply.
Please consult your GroupLeader / Sales Team Manager if any other questions occur.
German Packaging Law - LUCID registration
As of 1 January 2019, under the new German Packaging Act ("VerpackG"), producers placing packaging or packaged goods on the German market are required to join a compliance scheme that registers them with the German packaging authority (“Zentralle Stelle”).
Flashbay Limited's registration number with mandatory LUCID packaging register is DE2252186543278.
Flashbay Electronics Europe Limited's registration number with mandatory LUCID packaging register is DE4019543024203.
Both registrations can also be found on this link by entering “Flashbay” in the company name field.
Please contact legal department if your customer requires confirmation of registration or any further clarification.
Customers questions - ZPÜ (past orders)
For some orders placed between 2012 -2014 Flashbay had paid the Royalty fee directly to ZPÜ on behalf of the customer.
If customer contacts you saying they have received a letter from ZPÜ (confirming a paid invoice) please contact Accounts stating the order number.
Accounts will advise when:
1. The details of the order were provided to ZPÜ
2. The funds were paid to ZPÜ
Please forward these information to your customer as a confirmation that Flashbay has paid the Royalty fee, stating as well that there is no other action needed from their side.
For any future order Flashbay can not pay the ZPÜ as it is the duty of the importer.
SMV for Austria - Form or Fee system
The Austro Mechana charges fees for media storage devices such as our USB devices. Flashbay Limited's Austro Mechana registration number (Benutzernummer) is 21701786. A copy of our agreement with Austro Mechana can be downloaded here.
USB memory products sold into the Austrian market are subject to SMV fees (Speichermedien vergütung) unless the customer completes the below form to confirm that their particular use of the memory products means the fee does not apply.
Sales Account Managers must inform the customer that their order will be liable to SMV fees and that they will be added to the invoice at the below rates unless they return a completed, signed and stamped copy of the below form to us:
Austro Mechana Form Pdf Download
If customer provides a Royalty Exemption Certificates please send to: levy.exemption.certs@flashbay.com
For avoidance of doubt to such emails no need to copy in Accounts or Operations.
If the customer does not return the completed, signed and stamped form then specify the SMV charge when placing an order as follows.
[Item code: Austro Mechana SMV]
For customer without a valid VAT number: AT Austro Mechana SMV 0% is applicable for SMV fee ( tax rate for main line products remain at AT -20%).
For customers with a valid VAT number: Valid on VIES -0% is applicable for SMV fee.
1. 1GB € 0.10
2. 2GB € 0.20
3. 4GB € 0.20
4. 8GB € 0.20
5. 16GB € 0.40
6. 32GB € 0.50
7.Over 32GB € for now same price as for 32GB € 0.50
Please consult your Group Leader / Sales Team Manager if any other questions occur.
These fees must be charged or a separate completed, signed and stamped form received for all orders shipped to Austria, the customer cannot opt out of paying or say that they will pay direct. The form is on a per order basis, not a per customer basis so if the customer elects to complete the form then they must do so for each individual order that they place.
If a customer's invoice address is in Austria but their delivery address is outside Austria then the customer must either:
a) Provide the completed exemption form OR
b) Provide a signed and stamped statement on their company headed paper stating that the goods from the order will never be shipped to or distributed in Austria in the future OR
c) Pay the SMV fees
See downloadable info pack here about SMV and how to use it on the quote.
Orders shipped to Switzerland
Swiss customers should be quoted in CHF by default. We always aim to quote in their local currency first, unless we are explicitly asked to provide a quote in EUR.
Dutch Sales Team
Netherlands Private Copy Levy
The Stichting Onderhandelingen Thuiskopievergoeding (SONT ) has decreed the new private copying levies for the Netherlands, which will be in force from 1 January 2018 to 31 December 2020.
USB memory products sold to the Dutch market are subject to the Dutch private copy levy unless the customer is exempt. Customers can register for exemption with the Foundation, and must deliver proof of exemption to Flashbay.
Sales Account Managers must inform the customer that their order will be liable to these fees and that they will be added to the invoice at the below rates.
[Item code: NL LEVY]
USB fee for capacities from 2GB up to and including 128GB: €0.40
USB fee for capacities of 256GB and greater: €0.80
For NL LEVY use same tax code as USB items.
There are three scenarios relevant to the charging of the levy:
1.Default – levy charged
If the customer (regardless of type) cannot provide proof that they are registered with SONT you must charge the levy on all USB flash drives sold, including those which form part of a Gift Set.
2.Resellers with proof of registration – levy not charged
You must collect proof of registration and must ensure that the customer is set as a reseller in Netsuite. They levy does not then need to be charged. For every order the registration status of the reseller needs to be re-confirmed to ensure it is still valid. If the registration is no longer valid then the levy must be charged.
3.Final customers with proof of registration – levy not charged
You must collect proof of registration. They levy does not then need to be charged. For every order the registration status of the customer needs to be re-confirmed to ensure it is still valid. If the registration is no longer valid then the levy must be charged.
Flashbay Electronics Europe Limited's registration number is TK90004062
Flashbay Limited's registration number is TK90003173
Please consult your Group Leader / Sales Team Manager if any questions occur.
Belgium/Dutch Sales Team
Auvibel for Belgium
Collective rights management company for the private copying of sound and audiovisual works.
Please note we don’t proactively offer Auvibel to our customers. If a customer is asking about Auvibel please advise him on the following:
Flashbay is not a Belgian company and does not have a presence in Belgium. By ordering goods for delivery to Belgium the customer is causing an importation to occur.
Our customers have a responsibility to pay Auvibel levies for every single drive unless they qualify for an exemption. The rate from 1 April 2022 is EUR 1.00 per unit for all capacities.
Flashbay offers our customer the option of paying this charge directly to us so we will forward the payment to Auvibel in Belgium.
Please specify this charge when scheduling an order as follows.
[Item code: Auvibel]
For Auvibel use same tax code as USB item.
Please consult your Group/Team Leader if any other questions occur.
Danish Sales Team
CopyDan for Denmark
CopyDan KulturPlus is the organisation responsible for collecting copyright levies in Denmark.
From 1 January 2022, new rules apply. Our customers can be split into two categories.
Category 1: VAT registered customers where the EU Valid on VIES 0% tax code is used
Flashbay has no responsibility to collect CopyDan from these customers as CopyDan consider Flashbay to be an exporter to Denmark. Our customer is deemed to be the importer and is responsible for the payment of any levies that may be owed.
Should a customer request it, Flashbay will allow our customers to pay this charge directly to us, which we will then forward to CopyDan in Denmark.
Category 2: Customers where Flashbay charges 25% Danish VAT
Where Flashbay charges local Danish VAT, Flashbay is deemed to be the importer into Denmark and must collect copyright levies on all units, unless the customer can prove exemption. Any requests for exemption should be forwarded to accounts.uk@flashbay limited for review.
The item code to use is CopyDan, the tax code to use is COPYDAN 0%, and the fee to charge is:
Hard disk ≤ 128GB DKK 4.24 per unit
Hard disk > 128GB DKK 16.96 per unit
Please consult your Group/Team Leader if any other questions occur.
Shipments to Faroe Islands and Greenland
Shipping to Faroe Islands and Greenland should be charged as per the Quote tool (695 DKK for any quantity) for Memory, Gadgets, Bags, Caps, Pens.
For Power, Audio and Drinkware the shipping cost is 695 DKK/ 250 units.
French Sales Team
Copie France for France
USB memory products sold into the French market are subject to Sorecop fees.
Sales Account Managers must inform the customer that their order will be liable to Sorecop fees and explain that they may choose to either pay these fees directly to Copie France or have Flashbay collect the fees and pay them to Copie France on behalf of the customer.
For Sorecop use same tax code as USB items.
The current rate for Sorecop are:
| Capacity | Rate |
| 2GB | 1.00 |
| 4GB | 1.00 |
| 8GB | 1.00 |
| 16GB | 1.50 |
| 32GB | 2.00 |
| 64GB | 2.80 |
| 128GB | 3.40 |
| 256GB | 4.00 |
| > 256GB | 4.60 |
Shipments to Corsica
Power Banks and Gift Set orders to Corsica shall be charged 3x standard shipping cost (for avoidance of doubt, 3 x standard shipping cost isn't required for other product categories shipping to these countries).
Customers will also be responsible for customs clearance.
Please advise customer that lead time is standard lead time +5 days for Power Bank and Gift Set orders (as order can be delivered only via road service from the UK Warehouse).
Orders shipped to Monaco
Orders shipped to Monaco will need to be delivered via UK Warehouse first.
Customers shall be asked if they have an alternative delivery address within France.
If delivery to France is not possible than additional lead time applies as goods will be received to UK Warehouse and than resent to Monaco.
Orders shipped to Switzerland
Swiss customers should be quoted in CHF by default. We always aim to quote in their local currency first, unless we are explicitly asked to provide a quote in EUR.
Orders shipped to Saint Barthelemy
Orders for Saint Barthelemy can only be shipped via UK Warehouse – please put in job notes “must be shipped via UK Warehouse”
Shipping cost:
The real shipping cost for UK- Saint Barthelemy route must be charged. Please contact shiptrack@flashbay.com and provide order details so they can advise on the shipping fee.
Orders from Customers in Quebec
Orders delivering to any Canadian Province:
Relevant GST- HST Tax codes are in Netsuite by Province.
All goods, services (such as DP) and shipping fees are taxed:
FB-US (CAN): GST QUEBEC-5% (example)
| Charging GST or HST Taxes | Tax Goods | Tax Services | Tax Shipping |
| Shipping to Canada | YES | YES | YES |
| Shipping to Canada (Indian Reservation) | NO | NO | NO |
| *Customer must provide tax exempt form to reseller.us@flashbay.com MUST DELIVER TO AN INDIAN RESERVATION | |||
| Shipping to Canada (Federal & Provincial Government) | YES | YES | YES |
Orders delivering to the USA:
In such cases the order should still be entered by a member of the US Sales Team so that applicable Sales Taxes can be handled correctly.
Italian Sales Team
CCP for Italy
USB memory products sold into the Italian market are subject to CCP fees (Compenso Copia Privata). Sales Account Managers must inform the customer that their order will be liable to CCP fees and explain that they may choose to either pay these fees directly to SIAE (Societa Italiana degli Autori ed Editori) or have Flashbay collect the fees and pay them to SIAE on behalf of the customer. If the customer chooses to pay on their own, they must state this in writing. Specify the CCP charge when placing an order as follows.
- [Item code: CCP]
Copyright fees (CCP) are considered to be outside of the scope of IT VAT (we charge 0% for all CCP items).
The VAT for CCP in order should be marked:
1. If the IT customer is VAT registered and valid on VIES, please use tax code Valid on VIES 0% for all items incl CCP
2. If the IT customer is VAT registered in Italy but not Valid on VIES , pleas use tax code IT reverse charge 0% for all items incl CCP
3. If the IT customer only has a Fiscal Code, Please use tax code IT standard 22% for items except CCP items , For CCP items please use tax code CCP -0%
The current rate for CCP are:
- 1. 2GB € 0.20
- 2. 4GB € 0.40
- 3. 8GB € 0.80
- 4. 16GB € 1.44
- 5. 32GB € 2.88
- 6. 64GB € 5.12
- 7. 128GB € 7.50
- 8. 256GB € 7.50
Please consult your Group Leader / Sales Team Manager if any other questions occur.
Procedure of sending Italian E-invoicing
For Sales orders that require E-invoice please see document: Italian E-invoicing
Shipments to San Marino
For Samples going to San Marino before you place a sample request, you must contact the customer and inform them that they would have to complete the Customs clearance by themselves.
Explain that we will be happy to send them samples and will not charge for them but that there will be customs formalities to complete and the customer will be responsible for any costs associated with that.
Such shipments then need to be processed manually - our warehouse team will take care of it as we will process those samples request separately to the others.
If you are in the process of getting an order from San Marino, please inform customer that they will be responsible for the Custom clearance.
Shipments to Sardinia
Power Banks and Gift Set orders to Sardinia shall be charged 3x standard shipping cost (for avoidance of doubt, 3 x standard shipping cost isn't required for other product categories shipping to these countries).
Customers will also be responsible for customs clearance.
Please advise customer that lead time is standard lead time +5 days for Power Bank and Gift Set orders (as order can be delivered only via road service from the UK Warehouse).
Polish Sales Team
Procedure for Orders with Credit notes where customer has no EU VAT number
To fulfill the requirements of the Polish Tax Authorities for Credit Notes customers must now sign, stamp and return a scanned copy to us of any Credit Notes they received from us.
The returned Credit Note shall be forwarded to Accounts so it can be attached on NetSuite.
This only applies to customers not registered for VAT who are being charged Polish VAT of 23%, customers registered for VAT are not affected.
To complete the documentation circle, we will need to provide these customers with the Invoice and Credit Note for any replacement orders we send them. We should provide these documents together so that the customer understands that there is no additional balance to pay.
UK Sales Team
When you become aware that a shipping location is classed as a remote area that cannot be serviced with our standard lead times, please make a note in the 'Customer Notes' section in NetSuite to ensure that this information guides future orders.
If you suspect that a postcode may be remote, please check with Shiptrack (shiptrack@flashbay.com) lead times before confirming it to the customer.
Remote areas map
Shipping to Gibraltar, Guernsey, Jersey, Isle of Man
When shipping to below destinations, 3x shipping cost and longer lead times should apply (+ 1-4 working days):
Gibraltar
Guernsey
Jersey
Isle of Man
Note: No Power Bank and Gift Set (containing Power Bank) orders can be shipped to Gibraltar.
CN Sales Team
Middle East
Kuwait, Israel, Oman
No Power Bank and Gift Set (containing PB) can be shipped to Kuwait, Israel, Oman.
No Drinkware products can be shipped to Kuwait.
Required documents for all orders shipped to Saudi Arabia, Qatar, Kuwait and Bahrain
There are some required documents to be submitted for orders shipped to Saudi Arabia, Qatar, Kuwait and Bahrain.
i) always add in job notes for any order to above countries:
arrange below documents to be shipped separately for customs clearance.
1) Certificate of Original
2) Packing list
3) Delivery Note
ii) always add in job notes for any order with the amount over USD$2,500 to above countries:
arrange below documents to be shipped separately for customs clearance.
1) Chamber of Commerce Certificate
2) Certificate of Original
3) Packing list
4) Delivery Note
Saudi Arabia
Note: Custom clearance for all orders to Saudi Arabia needs to be completed by the customer.
Shipment of any products containing batteries to Saudi Arabia i.e. Power Banks, Audio, Torches and BEE is not possible.
No longer allow any exemptions to the rule even if customer claims to have full knowledge of SASO requirements.
Reason: these products seem to be of higher importance to Saudi customs in terms of conformity requirements; and it is very costly and cumbersome for our company to obtain the necessary certification.
For avoidance of doubt, Memory, Chargers, Drinkware, Gadgets (excluding Torches & BEE), Pens, Caps and Bags can be shipped directly to Saudi Arabia by adhering to current shipping procedures i.e. without dealing with SASO requirements.
Supplying individuals or consumers in Saudi Arabia
Flashbay can strictly only supply products to Business Entities in Saudi Arabia. No Sales is allowed to be made to Saudi Arabian consumers or individuals.This is based on a law announced by the Saudi Arabia Communication and Information Technology Commission (CITC) and the Ministry of Telecommunication to regulate e-commerce. Therefore there is no exception to the rule. If you are unable to establish if the request is from a Business Entity or an individual, please contact your GL or TL.
Bahrain, UAE
Power Bank orders to Bahrain and UAE
Quote normal shipping cost to lead/customer in initial email but mention that an additional shipping cost may apply if delivery address isn't serviceable with a direct delivery service.
In most cases, order can be shipped directly to customers, but please always ask for full delivery address and check with Shipping Team for confirmation when customers tend to place an order. In the instances where a direct delivery service is unavailable, additional shipping fee is applicable as order needs to route via UK warehouse. New total shipping cost = 3x standard shipping cost.
Gift Set orders to Bahrain and UAE
Shipping cost to be quoted the same as for Power Bank orders.
Customers should be advised that they will receive separate packages due to dangerous goods shipping rules.
If customer expresses dissatisfaction, we can offer that Flashbay packs everything together at UK warehouse however new total shipping cost of 4x standard shipping cost would apply.
Greece
For Gift Set and Power Bank orders to Greek mainland, 3x standard shipping cost shall be charged (for avoidance of doubt, 3 x standard shipping cost isn't required for other product categories shipping to mainland).
Prior to Quoting the SAM must always check with Shiptrack/Warehouse UK to see if delivery is possible via the UK Warehouse.
Note: Gift Set (containing PB) and Power Bank orders to Greek Islands is not possible.
Iceland
No Power Bank and Gift Set (containing PB) can be shipped to Iceland.
Malta
Power Banks and Gift Set orders to Malta
Power Banks and Gift Set orders to Malta shall be charged 3x standard shipping cost (for avoidance of doubt, 3 x standard shipping cost isn't required for other product categories shipping to these countries).
Customers will also be responsible for customs clearance.
Estonia, Latvia and Lithuania
Power Banks and Gift Sets can not be shipped to Estonia, Latvia and Lithuania.
Cyprus, Romania
Power Banks and Gift Sets can not be shipped to Cyprus or Romania.
South Africa
MOQ for all products shipped to South Africa
The MOQ for orders shipped to South Africa is 25.
Please do not offer any quantity that is less than 25 units.
Note: No Power Bank and Gift Set (containing PB) can be shipped to South Africa.
Sending Samples to some none-EU countries
For Samples going to some non-EU countries which are not our core sales territories before you place a sample request, you must contact the customer and inform them that they would have to complete the Customs clearance by themselves.
Explain that we will be happy to send them samples and will not charge for them but that there will be customs formalities to complete and the customer will be responsible for any costs associated with that.
Such shipments then need to be processed manually - our warehouse team will take care of it as we will process those samples request separately to the others.
Above applies to the countries listed below:
Croatia - EU destination, have trouble with Croatian customs, so need to remind
Serbia
Montenegro
Albania
Moldova
Andorra
USA Sales Team
Deliveries between Canada & USA
There are different import fees for the US & Canada so you should always check the price for items based on the language for the country you are delivering to like with out of territory orders.
If delivering to the US for a Canada based customer the price list language should be changed to English (United States) and vice versa.
EX: CA duty could be 7% on an item while in the US it could be 43% causing you to place a negative profit order.
Currency for an order is always based on the Country address of the customer who is buying i.e., billing address.
Billing address in USA = USD
Billing address in Canada = CAD
Sales Tax or GST/HST is to be calculated based on the address of delivery and any local fees are due based on the delivery address. Tax exemptions, in most cases, do not apply to orders with delivery outside of the state/country their exemption is from and only Finance.US can provide approval to apply 0% tax on such orders.
Mexico
Only a Group Leader/Team Leader/Principal can handle leads/customers in Mexico.
In all instances you must forward these leads/customers to your line manager for reassignment or assistance.
South & Central America
No orders may be shipped to any country in either of these regions.
Puerto Rico / US Virgin Islands
All Flashbay Inc SAMs can sell to Puerto Rico and Virgin Islands.
Minimum shipping fee should be $88.50 USD.
Any order should have minimum +1 business day added to lead time as orders are shipped to the US Warehouse first.
Tax Rate of all items including shipping should be: US non-CAL (FB US):US non-Cal 0%
Payment is only acceptable via wire transfer regardless of if they are a new customer or existing. No Check or Credit Cards are ever to be accepted.
Gift Set Orders
Gift Set orders deliver to the US Warehouse first to be re-packed with all items in the case. Because of this 1 business day should be added to all such orders. For orders larger than 500 units please check with shiptrack.us@flashbay.com as they may need additional time to repack.
Once repacked by the US Warehouse Gift Sets ship via:
FedEx Air - US addresses and Canada if Power Banks are not included
FedEx Ground - Canada addresses with Power Banks (add another 3 days on your lead time)
Missouri
All orders shipped to Missouri must have the tax rate provided by contacting finance.us@flashbay.com. They are the only ones able to provide the correct rate for this state.
Out of Territory Orders - Shipping to Another Country
To ensure you receive the correct VAT rate and rules please use the Text Parts 2.0 Template “Order Delivered to Another Country” and email to a GL or TL that services the country you are looking to deliver to.
You must always check the Price List in the language of the country you are delivering to. This is to factor the order rules and any import fees that take effect when delivering to a specific country.
The Invoice header must be for the Flashbay entity of where the order is shipped.
Shipping to USA & Canada = Flashbay Inc.
Shipping to Europe = FBE - Flashbay Electronics Europe Ltd.
Shipping to UK = Flashbay Ltd.
Shipping to Australia, New Zealand = Flashbay Pty.
Shipping to Singapore, HongKong, China, Malaysia, S. Korea = Flashbay Electronics Hong Kong
Shipping to Japan = Flashbay Japan Co. Ltd.
Shipping to South Africa = Flashbay SA Pty Ltd.
Delivery / GST, VAT or Sales Tax = Invoice Header of Flashbay Entity of the Delivery Country
The currency and billing may be in EUR or AUD and the sharing SAM will place the order in the appropriate currency.
AU Sales Team
Japan
General Info
All orders are shipped directly to the address in Japan customers provide.
Tax Code for the orders to be shipped to Japan should be FB-JP:JP JCT 10%
(The old tax code FB-JP:JP JCT 8% is no longer used. Please do not select this)
VAT is not relevant to the orders shipped to Japan.
The invoice is supposed to be issued using FB-JP template.
(If you receive garbled invoice, please use "Customer's Locale" option of printing the invoice).
Drinkware orders
For Drinkware orders, Food Import Notification is required before the shipment arrives in Japan. This is a strict regulation based on
"Import Procedure under Food Sanitation Law", and all shipment will be document examined and inspected by Japan Quarantine to
see the foods and products comply with the Food Sanitation Law. Without this, import permit will not be obtained.
This process will usually take 2 working days or longer for the first time import - the lead time 9 working days on the website usually enough.
But please make sure to ship Drinkware orders separately, otherwise, all other orders shipped with Drinkware will have to wait until Drinkware orders are cleared. (Team Shipping should be aware of this).
Please notify JP team members upon assigning drinkware orders to be shipped to Japan.
Also, from experience, it is safer to confirm the JP food grade certificate is ready when ordering a new products or updated products.
