Country Sales Team Specific: Difference between revisions
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b) Provide a signed and stamped statement on their company headed paper stating that the goods from the order will never be shipped to or distributed in Austria in the future OR<br/> | b) Provide a signed and stamped statement on their company headed paper stating that the goods from the order will never be shipped to or distributed in Austria in the future OR<br/> | ||
c) Pay the SMV fees<br/> | c) Pay the SMV fees<br/> | ||
'''4. Orders shipped to Switzerland''' | |||
Swiss customers should be quoted in CHF by default. We always aim to quote in their local currency first, unless we are explicitly asked to provide a quote in EUR. <br/> | |||
== '''Belgium/Dutch Sales Team''' == | == '''Belgium/Dutch Sales Team''' == | ||
Revision as of 11:39, 24 July 2017
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EU Sales Team
Shipments to our UK Warehouse
Please note, orders should not be shipped from China to the UK Warehouse before being shipped on to their final destinations.
If there is a compelling reason why a particular order needs to be shipped via the UK Warehouse, you must seek direct approval from the Managing Director on each case before instructing China to do so.
The only exceptions are orders for Belgium and South Africa.
Spanish Sales Team
Shipments to the Canary Islands
All shipments to the Canary Islands undergo a separate customs procedure in addition to the formal importation to Spain. The import tax which is specific to the Canary Islands is called 'Impuesto General Indirecto Canario', in short IGIC.
Please note that this tax is frequently changed but it should be sufficient to inform the customer that this tax exists.
German Sales Team
1. GEMA for Germany
The GEMA (Gesellschaft für musikalische Aufführungs- und mechanische Vervielfältigungsrechte / English: Society for musical performing and mechanical reproduction rights) charges fees for media storage devices such as our USB drives.
Customers should be advised that our devices are subject to GEMA charges, however Flashbay does NOT collect the charges. The customer should submit information relating to GEMA to GEMA directly and pay any assciated charges directly. Flashbay can provide the required PDF form and further information relating to GEMA if required by the customer. Flashbay invoices also inform the customer that GEMA charges apply.
Please consult your GroupLeader / Sales Team Manager if any other questions occur.
2. Customers questions - ZPÜ (past orders)
For some orders placed between 2012 -2014 Flashbay had paid the Royalty fee directly to ZPÜ on behalf of the customer.
If customer contacts you saying they have received a letter from ZPÜ (confirming a paid invoice) please contact Accounts stating the order number.
Accounts will advise when:
1. The details of the order were provided to ZPÜ
2. The funds were paid to ZPÜ
Please forward these information to your customer as a confirmation that Flashbay has paid the Royalty fee, stating as well that there is no other action needed from their side.
For any future order Flashbay can not pay the ZPÜ as it is the duty of the importer.
3. SMV for Austria - Form or Fee system
The Austro Mechana charges fees for media storage devices such as our USB devices. Our Austro Mechana registration number (Benutzernummer) is 21701786. A copy of our agreement with Austro Mechana can be downloaded here.
USB memory products sold into the Austrian market are subject to SMV fees (Speichermedien vergütung) unless the customer completes the below form to confirm that their particular use of the memory products means the fee does not apply.
Sales Account Managers must inform the customer that their order will be liable to SMV fees and that they will be added to the invoice at the below rates unless they return a completed, signed and stamped copy of the below form to us:
Austro Mechana Form Pdf Download
If the customer does not return the completed, signed and stamped form then specify the SMV charge when placing an order as follows.
[Item code: Austro Mechana SMV]
VAT for SMV is charged at the same rate as the USBs (Valid EU VAT number - 0%, if no valid EU VAT number: 20%)
1. 1GB € 0.10
2. 2GB € 0.20
3. 4GB € 0.20
4. 8GB € 0.20
5. 16GB € 0.40
6. 32GB € 0.50
7.Over 32GB € for now same price as for 32GB € 0.50
Please consult your Group Leader / Sales Team Manager if any other questions occur.
These fees must be charged or a separate completed, signed and stamped form received for all orders shipped to Austria, the customer cannot opt out of paying or say that they will pay direct. The form is on a per order basis, not a per customer basis so if the customer elects to complete the form then they must do so for each individual order that they place.
If a customer's invoice address is in Austria but their delivery address is outside Austria then the customer must either:
a) Provide the completed exemption form OR
b) Provide a signed and stamped statement on their company headed paper stating that the goods from the order will never be shipped to or distributed in Austria in the future OR
c) Pay the SMV fees
4. Orders shipped to Switzerland
Swiss customers should be quoted in CHF by default. We always aim to quote in their local currency first, unless we are explicitly asked to provide a quote in EUR.
Belgium/Dutch Sales Team
Auvibel for Belgium
Collective rights management company for the private copying of sound and audiovisual works.
Please note we don’t proactively offer Auvibel to our customers. If a customer is asking about Auvibel please advise him on the following:
Flashbay acts as an exporter to Belgium, which releases Flashbay from any charges in regards to Auvibel.
Our customers on the other hand act as importers, which will be charged for Auvibel for every single drive depending on the memory capacity:
- 1. USB Drives with a memory capacity of ≤ 4GB -> 0,15 € / per unit
- 2. USB Drives with a memory capacity of > 4GB -> 0,50 € / per unit
- 3. USB Drives with a memory capacity of > 16GB -> 1,35 € / per unit
Please check the Auvibel Website for the most up to date costs.
Flashbay offers our customer the option of paying this charge directly to us so we will forward the payment to Auvibel in Belgium.
Please specify this charge when scheduling an order as follows.
- [Item code: Auvibel]
Please consult your Group/Team Leader if any other questions occur.
Danish Sales Team
CopyDan for Denmark
CopyDan, an organisation promoting access to cultural resources against payment of copyright dues.
Please note we don’t proactively offer CopyDan to our customers. If a customer is asking about CopyDan please advise him on the following:
Flashbay acts as an exporter to Denmark, which releases Flashbay from any charges in regards to CopyDan.
Our customers on the other hand act as importers, which will be charged for CopyDan for every single drive:
1. All USB Drives -> 5,30 DKK / per unit, the fee is increasing in 2017 to 5,58 DKK
Please visit the CopyDan Website for up to date cost information.
Flashbay offers our customer the option of paying this charge directly to us so we will forward the payment to CopyDan in Denmark.
Please specify this charge when scheduling an order as follows.
- [Item code: CopyDan]
Please consult your Group/Team Leader if any other questions occur.
French Sales Team
Copie France for France
USB memory products sold into the French market are subject to Sorecop fees.
Sales Account Managers must inform the customer that their order will be liable to Sorecop fees and explain that they may choose to either pay these fees directly to Copie France or have Flashbay collect the fees and pay them to Copie France on behalf of the customer.
Orders shipped to Monaco
Orders shipped to Monaco will need to be delivered via UK Warehouse first.
Customers shall be asked if they have an alternative delivery address within France.
If delivery to France is not possible than additional lead time applies as goods will be received to UK Warehouse and than resent to Monaco.
Orders shipped to Switzerland
Swiss customers should be quoted in CHF by default. We always aim to quote in their local currency first, unless we are explicitly asked to provide a quote in EUR.
Italian Sales Team
CCP for Italy
USB memory products sold into the Italian market are subject to CCP fees (Compenso Copia Privata). Sales Account Managers must inform the customer that their order will be liable to CCP fees and explain that they may choose to either pay these fees directly to SIAE (Societa Italiana degli Autori ed Editori) or have Flashbay collect the fees and pay them to SIAE on behalf of the customer. If the customer chooses to pay on their own, they must state this in writing. Specify the CCP charge when placing an order as follows.
- [Item code: CCP]
VAT for CCP is charged at the same rate as the USBs (valid EU VAT number - 0%, if no valid EU VAT number: 22%).
The current rate for CCP are:
- 1. 2GB € 0.20
- 2. 4GB € 0.40
- 3. 8GB € 0.80
- 4. 16GB € 1.60
- 5. 32GB € 3.20
- 6. 64GB € 6.40
Please consult your Group Leader / Sales Team Manager if any other questions occur.
Polish Sales Team
Procedure for Orders with Credit notes where customer has no EU VAT number
To fulfill the requirements of the Polish Tax Authorities for Credit Notes customers must now sign, stamp and return a scanned copy to us of any Credit Notes they received from us.
The returned Credit Note shall be forwarded to Accounts so it can be attached on NetSuite.
This only applies to customers not registered for VAT who are being charged Polish VAT of 23%, customers registered for VAT are not affected.
To complete the documentation circle, we will need to provide these customers with the Invoice and Credit Note for any replacement orders we send them. We should provide these documents together so that the customer understands that there is no additional balance to pay.
