Previous Wiki updates

Date of change	Subject	Brief Description	Link
29- Dec -17	Responsible Sample sending	Responsible Sample sending	Sending Samples
22- Dec -17	Slack	General knowledge about Slack, channels	Slack
21- Dec -17	Battery life Jet (JT), Ray (RY), Seed (SD), Cube (CU)	Battery life on low, medium and high peak	Flashbay Exclusive Audio Models
20- Dec -17	Magnetic Box Card (MBC)	New Product: Magnetic Box Card Accessory	Magnetic Box Card
18- Dec -17	Online Customer Centre	Importance of setting correct Price Levels in NetSuite	Setting Price levels in NetSuite
14- Dec -17	Magnetic Box Power Bank Card (MBPC)	New Product: Magnetic Box Power Bank Card Accessory	Magnetic Box Power Bank Card
13- Dec -17	Order upgrades to higher capacity	Procedure for order upgrades to higher capacity	Order upgrades to higher capacity
11- Dec -17	Closing down Aftersales cases	How to close open Aftersales cases	Closing down Aftersales cases
11- Dec -17	Order cancellation policy	Order cancellation policy	Order cancellation policy
08- Dec -17	Craft (CC)	New Product: Craft Headphones	Craft
07- Dec -17	Indie (ID)	New Product: Indie Headphones	Indie
05- Dec -17	Magnetic Box Square (MBSQ)	New Product: Magnetic Box Square Accessory	Magnetic Box Square
05- Dec -17	Slim (SS)	New Product: Slim (SS) Gadget	Slim
05- Dec -17	Examples of allowed order quantities	Important information on ordering and shipping combination	Examples of allowed order quantities
01- Dec -17	Product categories - Ordering and shipping combinations	Important information on ordering and shipping combination	Product categories - Ordering and shipping combinations
30- Nov -17	What devices are compatible with Inductive Chargers	Updated list with compatible devices	What devices are compatible with Inductive Chargers?
29- Nov -17	Fabric Bag (FA)	New Product: Fabric Bag Power Bank Accessory	Fabric Bag
29- Nov -17	DHC comes with USB-C adaptor as wee	Product upgrade	Extras, Accessories, Upgrades
29- Nov -17	Card (CR) comes with adaptors	Product upgrade	Product awareness
28- Nov -17	Chasing Advance Payment Invoices	Formal procedure for chasing Advance Payment Invoices	Open and Overdue Invoices and Payment Chasing
27- Nov -17	Flex (FX)	New product: Flex USB Flash Drive launched	Flex
24- Nov -17	Gadget Item Code Guide	Item code of Sport Mini (SM)	Gadget Item Code Guide
24- Nov -17	Sport Mini (SM)	New Gadget product: Sport Mini	Flashbay Exclusive Gadget Models
24- Nov -17	Minimum Order Quantity (MOQ) and Order Quantities	Important update	Minimum Order Quantity (MOQ) and Order Quantities
24- Nov -17	Audio order quantities	Audio order quantities: 10, 25 and multiples of 25	Audio FAQ
22- Nov -17	Zip Wallet Headphone (ZWH)	New Audio Accessory: Zip Wallet Headphone (ZWH)	Zip Wallet Headphone
22- Nov -17	Active (AT)	New product: Active (AT) USB Flash Drive (Memory)	Active
21- Nov -17	Slide (SE)	New product: Slide (SE) USB Flash Drive (Memory)	Slide
21- Nov -17	Cosmic (CM)	New product: Cosmic Fidget Spinner launched (Gadgets)	Cosmic
16- Nov -17	Flow (FW)	New product: Flow Fidget Spinner launched (Gadgets)	Flow
15- Nov -17	Event (EV)	Lead time of Event (EV), standard colours and PANTONE matched	Flashbay Exclusive Multifunctional USB Drives
13- Nov -17	Neckstrap	Neckstrap has now a Safety buckle	Extras/Accessories
10- Nov -17	Flashbay Price Match Policy	This page goes into the details of the policy and also explains the rationale behind it	Price matching policy
10- Nov -17	PNS with Safety buckle	Information on lead time and Pantone matching	Extras/Accessories
09- Nov -17	Duplicate Records	How to search for duplicates, how to merge	[Duplicate Records, Merging]
08- Nov -17	Open and Overdue Invoices and Payment Chasing	Unassigned commissions and At risk commission	[Open and Overdue Invoices and Payment Chasing]
07- Nov -17	Screen Print orders with more than 4 colour	Charging Print plate for SPR orders with more than 4 colours	[Screen Print orders with more than 4 colours]
07- Nov -17	How to schedule an order for Gift sets	How to schedule an order for Gift sets	[How to schedule an order]
03- Nov -17	How to inactivate direct Mail sending addresses	How to inactivate direct Mail sending addresses	[How to inactivate direct Mail sending addresses]
18- Oct -17	Safety sheet 7800mAh and 3550mAh	Safety sheets	[Flashbay Exclusive Power Bank Models
16- Oct -17	Trustpilot	Trustpilot	[Sales Staff Manual Trustpilot]
13- Oct -17	Nappa (NP)	New product: Nappa headphones launched	[Nappa]
13- Oct -17	Mambo (MO)	New product: Mambo headphones launched	[Mambo]
13- Oct -17	Dealing with unassigned territories	Dealing with unassigned territories	[Dealing with unassigned territories ]
10- Oct -17	What does the price of the Gift set include?	What dies the price of the Gift set include?	[Shipping of Gift sets(point 4) ]
09- Oct -17	Shipping of Gift sets	Which regulations apply for shipping Gift sets	[Shipping of Gift sets(point 6) ]
09- Oct -17	Gift sets Incoterms and Commodity codes	Gift set FAQ	[Gift sets Sales FAQ (point 2) ]
09- Oct -17	Gift sets MOQ	Order quantities for Gift sets	[Gift sets Sales Staff Manual (point 5) ]
09- Oct -17	Wattage of speakers	Wattage of speakers	[Audio Product Knowledge (point 5)]
06- Oct -17	LogoClub	Global launch of the LogoClub	[The LogoClub]
02- Oct -17	Product colours within the Gift Sets	Product colours can be changed	[Gift Sets Sales Staff Manual (point 3)]
02- Oct -17	Warranty period for Gift Sets	Warranty is according to individual products	[Sales Staff Manual (point 4)]
02- Oct -17	Virtual Proofs for Gift Sets	VPs for all products need to be requested	[Gift Sets Sales Staff Manual (point 2)]
15- Sep -17	Swift (ST)	New Memory Product: Swift USB Flash Drive	[Swift]
15- Sep -17	Axis (AX)	New Memory Product: Axis USB Flash Drive	[Axis]
12- Sep -17	Woodie (WD)	New Power Product: Woodie USB Car Charger	[Woodie]
08- Sep -17	Rex (RX)	New Power Product: Rex Power Bank	[Rex]
31- Aug -17	Memory Product Knowledge	Ink refill for IK and NT	[Extras/Accessories]
31- Aug -17	Power FAQ	UN (United Nations number) for Power banks	[Power FAQ (point 1.4.5)]
30- Aug -17	New In-House Cube (CU)	Flashbay exclusive version of Cube launched to replace externally sourced "old" version	[Cube]
15- Aug -17	Customer refunds	Verifying bank details	[Customer refunds]
14- Aug -17	Sport (SP)	New Gadget Product: Sport Fidget Spinner	[Sport]
14- Aug -17	Change in DHL Protocol	New DHL Shipping Requirements: Contact Details Must Be Provided in Full	[DHL Shipping Requirements]
02- Aug -17	Latitude Conversion Capabilities	The Latitude is able to convert 110V to 240V	[Latitiude Conversion Capabilities]
02- Aug -17	Power Bank Torch Feature	All single cell power banks have had a torch function added to them	[Power Bank Torch Function]
28- Jul -17	Cirque (CQ)	New Power Product: Cirque Inductive Charger	[Cirque]
27- Jul -17	Discontinuation of Duo (DU)	Limited stock available to fulfil pending orders, check with Operations	[Discontinued Power Models]
25- Jul -17	Customers who do not want to be contacted	How to deal with customers who do not wish to be contacted directly so they are not reassigned after 180 days	[Customers Who Do Not Want To Be Contacted]
24- Jul -17	Unison (UN)	New Audio Product: Unison Speaker	[Unison]
19- Jul -17	Customs Authorisation Letter for Logo Usage	New process for orders with recognisable brands passing through customs in CN	[Customs Authorisation Letter for Logo Usage]
11- Jul -17	Ace (AE)	New Audio Product: Ace Speaker	[Ace]
07- Jul -17	Commission	The Minimum commission criteria has been updated	[Commission Policy]
07- Jul -17	Event (EV)	Minimum Order Quantity is now 50 units	[Flashbay Exclusive Multifunctional USB Drive]
24- May -17	Power bank FAQ	Power bank working samples	[| Can I get a working sample to test functionality? (point 4.1)]
23- May -17	OTG USB	Which devices support OTG function?	[| Which devices support OTG (On-the-Go) USB Flash drives? (point 2)]
23- May -17	Malware	What to look out for in an email	[| Alarming signs of viruses (point 4.5)]
19- May -17	AUX cable for AC	Funcionality of AUX cable for AC	[| Product Awareness]
18- May -17	Shipments to remote areas	Check with Shiptrack for lead times to remote areas	[| Shipments to remote areas]
17- May -17	Lock components of working samples	Components for orders of less than or equal to 10,000 units may be requested to be held for 2 weeks	[| Lock components of working samples]
16- May -17	Seed (SD)	New Flashbay Exclusive Bluetooth Speaker	[| Flashbay Exclusive Audio Products (point 2)]
16- May -17	Tab (TB)	New Flashbay Exclusive Bluetooth Speaker	[| Flashbay Exclusive Audio Products (point 1)]
05- May -17	Product Knowledge Updates	Orbit/Lynx Dual USB Connectors Explained	[| Product Awareness (point 1)]
05- May -17	Orbit (OR)	New 'On-the-Go' USB Flash Drive	[| Flashbay Exclusive USB Drives (point 14.)]
05- May -17	Lynx (LY)	New 'On-the-Go' USB Flash Drive	[| Flashbay Exclusive USB Drives (point 13.)]
04- May -17	Baywatch	Archive created featuring all Flashbay Newsletters	[Baywatch - Flashbay Newsletter]
26- Apr -17	Power bank Product Knowledge Updates	Pantone matching for EC	[Product Knowledge (point 2)]
21- Apr -17	Product Knowledge Updates	New USB Connector Design; EX packaging with MAB	[Product Awareness (point 1&2)]
11- Apr -17	Journey (JY)	New LEATHER high capacity PB model	[Flashbay Exclusive Power Bank Models (point 2.)]
11- Apr -17	Team France - Orders shipped to Monaco	Orders shipped to Monaco	[Orders shipped to Monaco]
10- Apr -17	Team Germany - SMV for Austria - Form or Fee system	SMV for Austria - Form or Fee system	[German Sales Team SMV for Austria - Form or Fee system]
06- Apr -17	Shipping limitations - Memory, Audio, Power	Shipping limitations	[Shipping limitations - Memory, Audio, Power]
06- Apr -17	Audio Product Awareness	Mandatory compliance marks	[Product Awareness (point 4.)]
05- Apr -17	Cube (CU)	Audio New Product Range, New Model	[Standard models (point 1.)]
05- Apr -17	Arc (AC)	Audio New Product Range, New Model	[Standard models (point 1.)]
05- Apr -17	Duo (DU)	New USB Car Charger model	[Standard models (point 1.)]
27- Mar -17	Encore (EC)	New high capacity PB model	[Flashbay Exclusive Power Bank Models (point 2.)]
24- Mar -17	MDAR	75 unique communication is required per day	Minimum Daily Activity Requirement
24-Mar -17	Public Holiday	Public Holidays 2018 (Flashbay Ltd)	[Holidays for all UK sales staff]
23-Mar -17	Sales Staff Training	Training Materials	Sales Staff Training
21-Mar -17	Special Lead times (USB)	Lead times for custom SL, WB, EV, PNS, NS	[Product Knowledge (point 10.)]
14-Mar -17	Who to contact (UK Office)	Please send Contracts, Supplier forms to supplierforms@flashbay.com	[Office Manual (point 7.)]
02- Mar -17	Letter Headed Paper	New Letter Headed Paper	Flashbay Letter Headed Paper
02- Mar -17	DPUS	Data Preload Unerasable Setup	Item codes for USB Services (point 4.)
28- Feb -17	Memo email	How to write a good memo email	[Memo email (point 2.)]
28- Feb -17	Data preloading	Data up to 10GB shall be uploaded via the FB data upload site	[Data preloading (point 3.)]
28- Feb -17	Power bank collections	Following instructions of courier service	[Power bank collections (point 8.)]
28- Feb -17	How to Deal with Shipments Outside your Sales Territories	Specifications of entering orders and shipping	How to Deal with Shipments Outside your Sales Territories
21- Feb -17	Reporting copyright infringement	How to deal with Competitors offering any of our models	Reporting copyright infringement
13- Feb -17	SMV Austromechana levy to be paid for all orders	SMV to be paid for all orders shipped to Austria	[German Sales Team (point 4.)]
24- Jan -17	Malware	Virus prevention	[Malware (point 4.3.)]
19- Jan -17	Power bank working samples	ET only available in 2600 mAh	[Power bank working samples (point 3.)]
11- Jan -17	How many times can a powerbank charge my phone?	Correction: Power supply is 60% (prev. 80%)	[How many times can a powerbank charge my phone? (2.3) ]
30- Dec -16	USB Material Composition sheets	Composition sheet for: AY, EL, EX, KN, LT, NA, PO, TW, MB, MBM uploaded	[Product knowledge/ Important Information ]
27- Dec -16	Copydan	Copydan fee is increasing in 2017	[Danish Sales Team ]
23- Dec -16	Gyro (GY) available in USB 3.0	Gyro (GY) available in USB 3.0	[Product knowledge (point 2.)]
22- Dec -16	Polish Country Sales Team Specific	Procedure for Orders with Credit notes where customer has no EU VAT number	[Polish Sales Team (point 8.)]
19- Dec -16	Delaying shipment of Power bank orders	Avoid delaying shipment of PB order	[Delivery Address changes for PB orders (point 7.) ]
19- Dec -16	Delivery Address changes for PB orders	No address change after placing the PB order	[Delivery Address changes for PB orders (point 6.) ]
14- Dec -16	Power bank PANTONE matched shells	PANTONE matching for PB is standard lead time +1 day	[Power bank product knowledge ]
09- Dec -16	Power bank Product Knowledge	Discontinuation of EG	[Discontinuation of EG (point 3.) ]
07- Dec -16	Power bank After Sales Awareness	Micro USB cables	[Supplying only Micro USB cable with the order (point 1.)]
31- Oct -16	Power bank Safety sheets	Safety sheets uploaded in Power bank Product Knowledge	[See Important Information section]
14- Oct -16	Fin (FN)	New USB DPR model (FN)	[Flashbay Exclusive USB Drives / Fin]
05- Oct -16	SMV for Austria	Royalty fee for Austrian orders	[SMV for Austria (point 3)]
12- Oct -16	Discontinuation of Reflex (RF)	Discontinuation of Reflex (RF)	[Discontinued Power Bank Models (point 3)]
16- Sep -16	FAQ	Can I get a working sample to test functionality?	[Power bank working samples (point 4.1)]
13- Sep -16	Rush service PB	For PBs there is no rush service	[Rush service request (point 4.)]
13- Sep -16	Pre order samples	PB pre order samples	[Pre order samples (point 5.)]
13- Sep -16	Dual Head Cable	PB upgrade - DHC	[Extras, Accessories, Upgrades (point 3.)]
12- Sep -16	Print Area MBXL, PTXL	MBXL, PTXL Print Area pdf	[Print Area (point 3.)]
12- Sep -16	PB enquiries from US and Australia	How to deal with AU and US PB enquiries	[Power bank Sales Staff Manual]
12- Sep -16	CR 'lightning' adaptor	Position and use of the 'lightning adaptor	[Power bank Product Awareness (point 6.)]
06- Sep -16	Processing DP orders	Changes in the way DP orders are processed	[Processing DP orders (point 1.)]
31-Aug -16	Customer's questions	Can the customer send PBs individually to their clients?	[Can the customer send PBs individually to their clients? (point 4.9.)]
31-Aug -16	Procedure for Non UK Bank Holidays (UK1 and UK2 Teams only)	Only for UK1 and UK2	[Procedure for Non UK Bank Holidays (point 3.)]
22-Aug -16	Power bank Product Knowledge	3 new models: CO, MP, LX	[Flashbay Exclusive Power Bank Models (point 2.)]
01-Aug -16	Marking Inactive	When to mark customer/lead Inactive	[Marking Inactive (point 10.)]
01-Aug -16	Who to contact (UK Office)	Correct e-mail channels	[Office Manual (point 7.)]
01-Aug -16	Cost of Virtual proofs; Special fonts	Special font type VP requests (UK Office)	[2. Requesting Virtual Proofs (Special font section)]
01-July -16	Unrated Proofs	How to deal with unrated VPs	[Unrated Proofs (under point 3.)]
24-June -16	Discontinuation of BabyTwister (BT)	Orders for BT are accepted until 31.08.2016	[Baby Twister USB Flash Drive ]
23-June -16	USB models with LED (CS, HA, BT, LT)	How LED works	[USB models with LED (CS, HA, BT, LT)]
20-Apr -16	Public Holiday	Public Holidays 2017 (Flashbay Ltd)	[Holidays for all UK sales staff]
12-Apr -16	Kinetic without LED	Awareness for KN re orders (update is found in Product Knowledge/10.Product Awareness)	[Product Awareness]
01-Apr -16	Note not avaiable with Pantone matched shells	Product knowledge Note section updated	[Note]
21-Mar-16	Product Extras, Special requests, Special Lead times	Special Lead Time for custom color (SL, WB, NS, PNS)	[Custom color order lead times]
15-Mar-16	Product Extras, Special requests, Special Lead times	MAB and NA with customers own FSC reference	[MAB and NA]
15-Mar-16	Maple Box	New box available for: BT, CL, CS, EL, EX, FC, GY, HA, KN, KS, LT, NA, PO, PS, RT, TW	[Maple Box]
11-Mar-16	Lead time for PANTONE matched shells	Update to be found in 'Important Information'	[PANTONE matched USBs]
11-Mar-16	Orders with 2GB	Placing order with 2GB (PCBA)	[Orders with 2GB]
07-Mar-16	Malware	Opening attachments	[4.3 Malware]
03-Mar-16	128GB USB 3.0 availability	CS, TW, PS, NA, EX, IK, KN, PO, EV	[Product knowledge]
03-Mar-16	Scheduling a Sales Order	VAT code for Flashbay HK	[VAT codes]
24-Feb-16	Ellipse in Blister pack	Position of EL in BL	[Ellipse USB packed in Blister]
22-Feb-16	Telephone use	update on points e) and f)	[Telephone use]
17-Feb-16	Orders shipped to Belgium	BE VAT codes	[Scheduling a sales order/ LTD]
16-Feb-16	Line item entry convention	Examples of line entries	[Scheduling a sales order]
15-Feb-16	File lock/ Dual Zone	Number of characters for DPUS VL	[File lock/ Dual Zone]
15-Feb-16	USB 3.0 availability	8 products available in USB 3.0 (EV, EX, IK, KN, NA, PO, PS, TW)	[USB 3.0]
28-Jan-16	Lock components	Lock components for working samples	[Lock components for working samples]
28-Jan-16	Individual engraving	Available fonts for individual engraving	[Individual engraving]
27-Jan-16	Scheduling a Sales Order	VAT codes in NS	[VAT codes]
27-Jan-16	Replacement order	Replacement orders job notes and feedback upon delivery	[Replacement order]
21-Jan-15	Samples	Check compatibility/performance of USB flash drives with non-standard devices	Sending Samples