Previous Wiki updates
From Flashbay Wiki
| Date of change | Subject | Brief Description | Link |
| 29- Dec -17 | Responsible Sample sending | Responsible Sample sending | |
| 22- Dec -17 | Slack | General knowledge about Slack, channels | |
| 21- Dec -17 | Battery life Jet (JT), Ray (RY), Seed (SD), Cube (CU) | Battery life on low, medium and high peak | |
| 20- Dec -17 | Magnetic Box Card (MBC) | New Product: Magnetic Box Card Accessory | |
| 18- Dec -17 | Online Customer Centre | Importance of setting correct Price Levels in NetSuite | |
| 14- Dec -17 | Magnetic Box Power Bank Card (MBPC) | New Product: Magnetic Box Power Bank Card Accessory | |
| 13- Dec -17 | Order upgrades to higher capacity | Procedure for order upgrades to higher capacity | |
| 11- Dec -17 | Closing down Aftersales cases | How to close open Aftersales cases | |
| 11- Dec -17 | Order cancellation policy | Order cancellation policy | |
| 08- Dec -17 | Craft (CC) | New Product: Craft Headphones | |
| 07- Dec -17 | Indie (ID) | New Product: Indie Headphones | |
| 05- Dec -17 | Magnetic Box Square (MBSQ) | New Product: Magnetic Box Square Accessory | |
| 05- Dec -17 | Slim (SS) | New Product: Slim (SS) Gadget | |
| 05- Dec -17 | Examples of allowed order quantities | Important information on ordering and shipping combination | |
| 01- Dec -17 | Product categories - Ordering and shipping combinations | Important information on ordering and shipping combination | |
| 30- Nov -17 | What devices are compatible with Inductive Chargers | Updated list with compatible devices | |
| 29- Nov -17 | Fabric Bag (FA) | New Product: Fabric Bag Power Bank Accessory | |
| 29- Nov -17 | DHC comes with USB-C adaptor as wee | Product upgrade | |
| 29- Nov -17 | Card (CR) comes with adaptors | Product upgrade | |
| 28- Nov -17 | Chasing Advance Payment Invoices | Formal procedure for chasing Advance Payment Invoices | |
| 27- Nov -17 | Flex (FX) | New product: Flex USB Flash Drive launched | |
| 24- Nov -17 | Gadget Item Code Guide | Item code of Sport Mini (SM) | |
| 24- Nov -17 | Sport Mini (SM) | New Gadget product: Sport Mini | |
| 24- Nov -17 | Minimum Order Quantity (MOQ) and Order Quantities | Important update | |
| 24- Nov -17 | Audio order quantities | Audio order quantities: 10, 25 and multiples of 25 | |
| 22- Nov -17 | Zip Wallet Headphone (ZWH) | New Audio Accessory: Zip Wallet Headphone (ZWH) | |
| 22- Nov -17 | Active (AT) | New product: Active (AT) USB Flash Drive (Memory) | |
| 21- Nov -17 | Slide (SE) | New product: Slide (SE) USB Flash Drive (Memory) | |
| 21- Nov -17 | Cosmic (CM) | New product: Cosmic Fidget Spinner launched (Gadgets) | |
| 16- Nov -17 | Flow (FW) | New product: Flow Fidget Spinner launched (Gadgets) | |
| 15- Nov -17 | Event (EV) | Lead time of Event (EV), standard colours and PANTONE matched | |
| 13- Nov -17 | Neckstrap | Neckstrap has now a Safety buckle | |
| 10- Nov -17 | Flashbay Price Match Policy | This page goes into the details of the policy and also explains the rationale behind it | |
| 10- Nov -17 | PNS with Safety buckle | Information on lead time and Pantone matching | |
| 09- Nov -17 | Duplicate Records | How to search for duplicates, how to merge | |
| 08- Nov -17 | Open and Overdue Invoices and Payment Chasing | Unassigned commissions and At risk commission | |
| 07- Nov -17 | Screen Print orders with more than 4 colour | Charging Print plate for SPR orders with more than 4 colours | |
| 07- Nov -17 | How to schedule an order for Gift sets | How to schedule an order for Gift sets | |
| 03- Nov -17 | How to inactivate direct Mail sending addresses | How to inactivate direct Mail sending addresses | |
| 18- Oct -17 | Safety sheet 7800mAh and 3550mAh | Safety sheets | |
| 16- Oct -17 | Trustpilot | Trustpilot | |
| 13- Oct -17 | Nappa (NP) | New product: Nappa headphones launched |
[Nappa] |
| 13- Oct -17 | Mambo (MO) | New product: Mambo headphones launched |
[Mambo] |
| 13- Oct -17 | Dealing with unassigned territories | Dealing with unassigned territories | |
| 10- Oct -17 | What does the price of the Gift set include? | What dies the price of the Gift set include? | |
| 09- Oct -17 | Shipping of Gift sets | Which regulations apply for shipping Gift sets | |
| 09- Oct -17 | Gift sets Incoterms and Commodity codes | Gift set FAQ | |
| 09- Oct -17 | Gift sets MOQ | Order quantities for Gift sets | |
| 09- Oct -17 | Wattage of speakers | Wattage of speakers | |
| 06- Oct -17 | LogoClub | Global launch of the LogoClub | |
| 02- Oct -17 | Product colours within the Gift Sets | Product colours can be changed | |
| 02- Oct -17 | Warranty period for Gift Sets | Warranty is according to individual products | |
| 02- Oct -17 | Virtual Proofs for Gift Sets | VPs for all products need to be requested | |
| 15- Sep -17 | Swift (ST) | New Memory Product: Swift USB Flash Drive |
[Swift] |
| 15- Sep -17 | Axis (AX) | New Memory Product: Axis USB Flash Drive |
[Axis] |
| 12- Sep -17 | Woodie (WD) | New Power Product: Woodie USB Car Charger |
[Woodie] |
| 08- Sep -17 | Rex (RX) | New Power Product: Rex Power Bank |
[Rex] |
| 31- Aug -17 | Memory Product Knowledge | Ink refill for IK and NT | |
| 31- Aug -17 | Power FAQ | UN (United Nations number) for Power banks | |
| 30- Aug -17 | New In-House Cube (CU) | Flashbay exclusive version of Cube launched to replace externally sourced "old" version |
[Cube] |
| 15- Aug -17 | Customer refunds | Verifying bank details | |
| 14- Aug -17 | Sport (SP) | New Gadget Product: Sport Fidget Spinner |
[Sport] |
| 14- Aug -17 | Change in DHL Protocol | New DHL Shipping Requirements: Contact Details Must Be Provided in Full | |
| 02- Aug -17 | Latitude Conversion Capabilities | The Latitude is able to convert 110V to 240V | |
| 02- Aug -17 | Power Bank Torch Feature | All single cell power banks have had a torch function added to them | |
| 28- Jul -17 | Cirque (CQ) | New Power Product: Cirque Inductive Charger |
[Cirque] |
| 27- Jul -17 | Discontinuation of Duo (DU) | Limited stock available to fulfil pending orders, check with Operations | |
| 25- Jul -17 | Customers who do not want to be contacted | How to deal with customers who do not wish to be contacted directly so they are not reassigned after 180 days | |
| 24- Jul -17 | Unison (UN) | New Audio Product: Unison Speaker |
[Unison] |
| 19- Jul -17 | Customs Authorisation Letter for Logo Usage | New process for orders with recognisable brands passing through customs in CN | |
| 11- Jul -17 | Ace (AE) | New Audio Product: Ace Speaker |
[Ace] |
| 07- Jul -17 | Commission | The Minimum commission criteria has been updated | |
| 07- Jul -17 | Event (EV) | Minimum Order Quantity is now 50 units | |
| 24- May -17 | Power bank FAQ | Power bank working samples |
[| Can I get a working sample to test functionality? (point 4.1)] |
| 23- May -17 | OTG USB | Which devices support OTG function? |
[| Which devices support OTG (On-the-Go) USB Flash drives? (point 2)] |
| 23- May -17 | Malware | What to look out for in an email | |
| 19- May -17 | AUX cable for AC | Funcionality of AUX cable for AC | |
| 18- May -17 | Shipments to remote areas | Check with Shiptrack for lead times to remote areas | |
| 17- May -17 | Lock components of working samples | Components for orders of less than or equal to 10,000 units may be requested to be held for 2 weeks | |
| 16- May -17 | Seed (SD) | New Flashbay Exclusive Bluetooth Speaker | |
| 16- May -17 | Tab (TB) | New Flashbay Exclusive Bluetooth Speaker | |
| 05- May -17 | Product Knowledge Updates | Orbit/Lynx Dual USB Connectors Explained | |
| 05- May -17 | Orbit (OR) | New 'On-the-Go' USB Flash Drive | |
| 05- May -17 | Lynx (LY) | New 'On-the-Go' USB Flash Drive | |
| 04- May -17 | Baywatch | Archive created featuring all Flashbay Newsletters | |
| 26- Apr -17 | Power bank Product Knowledge Updates | Pantone matching for EC | [Product Knowledge (point 2)] |
| 21- Apr -17 | Product Knowledge Updates | New USB Connector Design; EX packaging with MAB | [Product Awareness (point 1&2)] |
| 11- Apr -17 | Journey (JY) | New LEATHER high capacity PB model | |
| 11- Apr -17 | Team France - Orders shipped to Monaco | Orders shipped to Monaco | |
| 10- Apr -17 | Team Germany - SMV for Austria - Form or Fee system | SMV for Austria - Form or Fee system | |
| 06- Apr -17 | Shipping limitations - Memory, Audio, Power | Shipping limitations | |
| 06- Apr -17 | Audio Product Awareness | Mandatory compliance marks | |
| 05- Apr -17 | Cube (CU) | Audio New Product Range, New Model | |
| 05- Apr -17 | Arc (AC) | Audio New Product Range, New Model | |
| 05- Apr -17 | Duo (DU) | New USB Car Charger model | |
| 27- Mar -17 | Encore (EC) | New high capacity PB model | |
| 24- Mar -17 | MDAR | 75 unique communication is required per day | |
| 24-Mar -17 | Public Holiday | Public Holidays 2018 (Flashbay Ltd) | [Holidays for all UK sales staff] |
| 23-Mar -17 | Sales Staff Training | Training Materials | Sales Staff Training |
| 21-Mar -17 | Special Lead times (USB) | Lead times for custom SL, WB, EV, PNS, NS | [Product Knowledge (point 10.)] |
| 14-Mar -17 | Who to contact (UK Office) | Please send Contracts, Supplier forms to supplierforms@flashbay.com | [Office Manual (point 7.)] |
| 02- Mar -17 | Letter Headed Paper | New Letter Headed Paper | |
| 02- Mar -17 | DPUS | Data Preload Unerasable Setup | |
| 28- Feb -17 | Memo email | How to write a good memo email | |
| 28- Feb -17 | Data preloading | Data up to 10GB shall be uploaded via the FB data upload site | |
| 28- Feb -17 | Power bank collections | Following instructions of courier service | |
| 28- Feb -17 | How to Deal with Shipments Outside your Sales Territories | Specifications of entering orders and shipping | |
| 21- Feb -17 | Reporting copyright infringement | How to deal with Competitors offering any of our models | |
| 13- Feb -17 | SMV Austromechana levy to be paid for all orders | SMV to be paid for all orders shipped to Austria | |
| 24- Jan -17 | Malware | Virus prevention | [Malware (point 4.3.)] |
| 19- Jan -17 | Power bank working samples | ET only available in 2600 mAh | [Power bank working samples (point 3.)] |
| 11- Jan -17 | How many times can a powerbank charge my phone? | Correction: Power supply is 60% (prev. 80%) | |
| 30- Dec -16 | USB Material Composition sheets | Composition sheet for: AY, EL, EX, KN, LT, NA, PO, TW, MB, MBM uploaded | |
| 27- Dec -16 | Copydan | Copydan fee is increasing in 2017 | |
| 23- Dec -16 | Gyro (GY) available in USB 3.0 | Gyro (GY) available in USB 3.0 | |
| 22- Dec -16 | Polish Country Sales Team Specific | Procedure for Orders with Credit notes where customer has no EU VAT number | |
| 19- Dec -16 | Delaying shipment of Power bank orders | Avoid delaying shipment of PB order | [Delivery Address changes for PB orders (point 7.) ] |
| 19- Dec -16 | Delivery Address changes for PB orders | No address change after placing the PB order | [Delivery Address changes for PB orders (point 6.) ] |
| 14- Dec -16 | Power bank PANTONE matched shells | PANTONE matching for PB is standard lead time +1 day | [Power bank product knowledge ] |
| 09- Dec -16 | Power bank Product Knowledge | Discontinuation of EG | [Discontinuation of EG (point 3.) ] |
| 07- Dec -16 | Power bank After Sales Awareness | Micro USB cables | [Supplying only Micro USB cable with the order (point 1.)] |
| 31- Oct -16 | Power bank Safety sheets | Safety sheets uploaded in Power bank Product Knowledge | [See Important Information section] |
| 14- Oct -16 | Fin (FN) | New USB DPR model (FN) | [Flashbay Exclusive USB Drives / Fin] |
| 05- Oct -16 | SMV for Austria | Royalty fee for Austrian orders | [SMV for Austria (point 3)] |
| 12- Oct -16 | Discontinuation of Reflex (RF) | Discontinuation of Reflex (RF) | [Discontinued Power Bank Models (point 3)] |
| 16- Sep -16 | FAQ | Can I get a working sample to test functionality? | [Power bank working samples (point 4.1)] |
| 13- Sep -16 | Rush service PB | For PBs there is no rush service | [Rush service request (point 4.)] |
| 13- Sep -16 | Pre order samples | PB pre order samples | [Pre order samples (point 5.)] |
| 13- Sep -16 | Dual Head Cable | PB upgrade - DHC | [Extras, Accessories, Upgrades (point 3.)] |
| 12- Sep -16 | Print Area MBXL, PTXL | MBXL, PTXL Print Area pdf | [Print Area (point 3.)] |
| 12- Sep -16 | PB enquiries from US and Australia | How to deal with AU and US PB enquiries | [Power bank Sales Staff Manual] |
| 12- Sep -16 | CR 'lightning' adaptor | Position and use of the 'lightning adaptor | [Power bank Product Awareness (point 6.)] |
| 06- Sep -16 | Processing DP orders | Changes in the way DP orders are processed | [Processing DP orders (point 1.)] |
| 31-Aug -16 | Customer's questions | Can the customer send PBs individually to their clients? | [Can the customer send PBs individually to their clients? (point 4.9.)] |
| 31-Aug -16 | Procedure for Non UK Bank Holidays (UK1 and UK2 Teams only) | Only for UK1 and UK2 | [Procedure for Non UK Bank Holidays (point 3.)] |
| 22-Aug -16 | Power bank Product Knowledge | 3 new models: CO, MP, LX | [Flashbay Exclusive Power Bank Models (point 2.)] |
| 01-Aug -16 | Marking Inactive | When to mark customer/lead Inactive | [Marking Inactive (point 10.)] |
| 01-Aug -16 | Who to contact (UK Office) | Correct e-mail channels | [Office Manual (point 7.)] |
| 01-Aug -16 | Cost of Virtual proofs; Special fonts | Special font type VP requests (UK Office) | [2. Requesting Virtual Proofs (Special font section)] |
| 01-July -16 | Unrated Proofs | How to deal with unrated VPs | [Unrated Proofs (under point 3.)] |
| 24-June -16 | Discontinuation of BabyTwister (BT) | Orders for BT are accepted until 31.08.2016 | [Baby Twister USB Flash Drive ] |
| 23-June -16 | USB models with LED (CS, HA, BT, LT) | How LED works | [USB models with LED (CS, HA, BT, LT)] |
| 20-Apr -16 | Public Holiday | Public Holidays 2017 (Flashbay Ltd) | [Holidays for all UK sales staff] |
| 12-Apr -16 | Kinetic without LED | Awareness for KN re orders (update is found in Product Knowledge/10.Product Awareness) | [Product Awareness] |
| 01-Apr -16 | Note not avaiable with Pantone matched shells | Product knowledge Note section updated | [Note] |
| 21-Mar-16 | Product Extras, Special requests, Special Lead times | Special Lead Time for custom color (SL, WB, NS, PNS) | [Custom color order lead times] |
| 15-Mar-16 | Product Extras, Special requests, Special Lead times | MAB and NA with customers own FSC reference | [MAB and NA] |
| 15-Mar-16 | Maple Box | New box available for: BT, CL, CS, EL, EX, FC, GY, HA, KN, KS, LT, NA, PO, PS, RT, TW | [Maple Box] |
| 11-Mar-16 | Lead time for PANTONE matched shells | Update to be found in 'Important Information' | [PANTONE matched USBs] |
| 11-Mar-16 | Orders with 2GB | Placing order with 2GB (PCBA) | [Orders with 2GB] |
| 07-Mar-16 | Malware | Opening attachments | [4.3 Malware] |
| 03-Mar-16 | 128GB USB 3.0 availability | CS, TW, PS, NA, EX, IK, KN, PO, EV | [Product knowledge] |
| 03-Mar-16 | Scheduling a Sales Order | VAT code for Flashbay HK | [VAT codes] |
| 24-Feb-16 | Ellipse in Blister pack | Position of EL in BL | [Ellipse USB packed in Blister] |
| 22-Feb-16 | Telephone use | update on points e) and f) | [Telephone use] |
| 17-Feb-16 | Orders shipped to Belgium | BE VAT codes | [Scheduling a sales order/ LTD] |
| 16-Feb-16 | Line item entry convention | Examples of line entries | [Scheduling a sales order] |
| 15-Feb-16 | File lock/ Dual Zone | Number of characters for DPUS VL | [File lock/ Dual Zone] |
| 15-Feb-16 | USB 3.0 availability | 8 products available in USB 3.0 (EV, EX, IK, KN, NA, PO, PS, TW) | [USB 3.0] |
| 28-Jan-16 | Lock components | Lock components for working samples | [Lock components for working samples] |
| 28-Jan-16 | Individual engraving | Available fonts for individual engraving | [Individual engraving] |
| 27-Jan-16 | Scheduling a Sales Order | VAT codes in NS | [VAT codes] |
| 27-Jan-16 | Replacement order | Replacement orders job notes and feedback upon delivery | [Replacement order] |
| 21-Jan-15 | Samples | Check compatibility/performance of USB flash drives with non-standard devices | Sending Samples |
