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Welcome to the Flashbay Wiki

This wiki is designed to ensure you have easy access to all the general aspects of working in our UK business.

Please click on one of the areas below:
Office Manual UK Human Resources IT Information Sales Staff Manual Sales Trainee Check List Product Knowledge Customer Service Training After Sales Awareness Aftersales Staff Manual Translation Manual Power bank Product Knowledge Item code guide Power bank FAQ Country Sales Team Specific FAQ Power bank Sales Staff Manual Power bank After Sales Awareness

Recent Updates

Employees should check for updates regularly, please see latest updates below:

CURRENT UPDATES:

Date of change	Subject	Brief Description	Link
24- Jan -17	Malware	Virus prevention	[Malware (point 4.3.)]
19- Jan -17	Power bank working samples	ET only available in 2600 mAh	[Power bank working samples (point 3.)]
11- Jan -17	How many times can a powerbank charge my phone?	Correction: Power supply is 60% (prev. 80%)	[How many times can a powerbank charge my phone? (2.3) ]
30- Dec -16	USB Material Composition sheets	Composition sheet for: AY, EL, EX, KN, LT, NA, PO, TW, MB, MBM uploaded	[Product knowledge/ Important Information ]
27- Dec -16	Copydan	Copydan fee is increasing in 2017	[Danish Sales Team ]
27- Dec -16	Austrian customers that do not want to pay SMV Austromechana levy	Written statement needed from customer	[German Sales Team (point 4.)]
23- Dec -16	Gyro (GY) available in USB 3.0	Gyro (GY) available in USB 3.0	[Product knowledge (point 2.)]
22- Dec -16	Polish Country Sales Team Specific	Procedure for Orders with Credit notes where customer has no EU VAT number	[Polish Sales Team (point 8.)]
19- Dec -16	Delaying shipment of Power bank orders	Avoid delaying shipment of PB order	[Delivery Address changes for PB orders (point 7.) ]
19- Dec -16	Delivery Address changes for PB orders	No address change after placing the PB order	[Delivery Address changes for PB orders (point 6.) ]
14- Dec -16	Power bank PANTONE matched shells	PANTONE matching for PB is standard lead time +1 day	[Power bank product knowledge ]
09- Dec -16	Power bank Product Knowledge	Discontinuation of EG	[Discontinuation of EG (point 3.) ]
07- Dec -16	Power bank After Sales Awareness	Micro USB cables	[Supplying only Micro USB cable with the order (point 1.)]

PREVIOUS UPDATES:

Date of change	Subject	Brief Description	Link
31- Oct -16	Power bank Safety sheets	Safety sheets uploaded in Power bank Product Knowledge	[See Important Information section]
14- Oct -16	Fin (FN)	New USB DPR model (FN)	[Flashbay Exclusive USB Drives / Fin]
05- Oct -16	SMV for Austria	Royalty fee for Austrian orders	[SMV for Austria (point 3)]
12- Oct -16	Discontinuation of Reflex (RF)	Discontinuation of Reflex (RF)	[Discontinued Power Bank Models (point 3)]
16- Sep -16	FAQ	Can I get a working sample to test functionality?	[Power bank working samples (point 4.1)]
13- Sep -16	Rush service PB	For PBs there is no rush service	[Rush service request (point 4.)]
13- Sep -16	Pre order samples	PB pre order samples	[Pre order samples (point 5.)]
13- Sep -16	Dual Head Cable	PB upgrade - DHC	[Extras, Accessories, Upgrades (point 3.)]
12- Sep -16	Print Area MBXL, PTXL	MBXL, PTXL Print Area pdf	[Print Area (point 3.)]
12- Sep -16	PB enquiries from US and Australia	How to deal with AU and US PB enquiries	[Power bank Sales Staff Manual]
12- Sep -16	CR 'lightning' adaptor	Position and use of the 'lightning adaptor	[Power bank Product Awareness (point 6.)]
06- Sep -16	Processing DP orders	Changes in the way DP orders are processed	[Processing DP orders (point 1.)]
31-Aug -16	Customer's questions	Can the customer send PBs individually to their clients?	[Can the customer send PBs individually to their clients? (point 4.9.)]
31-Aug -16	Procedure for Non UK Bank Holidays (UK1 and UK2 Teams only)	Only for UK1 and UK2	[Procedure for Non UK Bank Holidays (point 3.)]
22-Aug -16	Power bank Product Knowledge	3 new models: CO, MP, LX	[Flashbay Exclusive Power Bank Models (point 2.)]
01-Aug -16	Marking Inactive	When to mark customer/lead Inactive	[Marking Inactive (point 10.)]
01-Aug -16	Who to contact (UK Office)	Correct e-mail channels	[Office Manual (point 7.)]
01-Aug -16	Cost of Virtual proofs; Special fonts	Special font type VP requests (UK Office)	[2. Requesting Virtual Proofs (Special font section)]
01-July -16	Unrated Proofs	How to deal with unrated VPs	[Unrated Proofs (under point 3.)]
24-June -16	Discontinuation of BabyTwister (BT)	Orders for BT are accepted until 31.08.2016	[Baby Twister USB Flash Drive ]
23-June -16	USB models with LED (CS, HA, BT, LT)	How LED works	[USB models with LED (CS, HA, BT, LT)]
20-Apr -16	Public Holiday	Public Holidays 2017 (Flashbay Ltd)	[Holidays for all UK sales staff]
12-Apr -16	Kinetic without LED	Awareness for KN re orders (update is found in Product Knowledge/10.Product Awareness)	[Product Awareness]
01-Apr -16	Note not avaiable with Pantone matched shells	Product knowledge Note section updated	[Note]
21-Mar-16	Product Extras, Special requests, Special Lead times	Special Lead Time for custom color (SL, WB, NS, PNS)	[Custom color order lead times]
15-Mar-16	Product Extras, Special requests, Special Lead times	MAB and NA with customers own FSC reference	[MAB and NA]
15-Mar-16	Maple Box	New box available for: BT, CL, CS, EL, EX, FC, GY, HA, KN, KS, LT, NA, PO, PS, RT, TW	[Maple Box]
11-Mar-16	Lead time for PANTONE matched shells	Update to be found in 'Important Information'	[PANTONE matched USBs]
11-Mar-16	Orders with 2GB	Placing order with 2GB (PCBA)	[Orders with 2GB]
07-Mar-16	Malware	Opening attachments	[4.3 Malware]
03-Mar-16	128GB USB 3.0 availability	CS, TW, PS, NA, EX, IK, KN, PO, EV	[Product knowledge]
03-Mar-16	Scheduling a Sales Order	VAT code for Flashbay HK	[VAT codes]
24-Feb-16	Ellipse in Blister pack	Position of EL in BL	[Ellipse USB packed in Blister]
22-Feb-16	Telephone use	update on points e) and f)	[Telephone use]
17-Feb-16	Orders shipped to Belgium	BE VAT codes	[Scheduling a sales order/ LTD]
16-Feb-16	Line item entry convention	Examples of line entries	[Scheduling a sales order]
15-Feb-16	File lock/ Dual Zone	Number of characters for DPUS VL	[File lock/ Dual Zone]
15-Feb-16	USB 3.0 availability	8 products available in USB 3.0 (EV, EX, IK, KN, NA, PO, PS, TW)	[USB 3.0]
28-Jan-16	Lock components	Lock components for working samples	[Lock components for working samples]
28-Jan-16	Individual engraving	Available fonts for individual engraving	[Individual engraving]
27-Jan-16	Scheduling a Sales Order	VAT codes in NS	[VAT codes]
27-Jan-16	Replacement order	Replacement orders job notes and feedback upon delivery	[Replacement order]
21-Jan-15	Samples	Check compatibility/performance of USB flash drives with non-standard devices	Sending Samples