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Date of change Subject Brief Description Link
28 - Oct - 21 New Product - Weave Tote Bag (WEA) New Product - Weave Tote Bag (WEA) Weave Tote Bag (WEA)
22 - Oct - 21 New Product - Nova Christmas Water Bottle NV260_SCE, NV500_SCE, NV750_SCE Nova Christmas Water Bottle
21 - Oct - 21 New Product - Urban Tote Bag (URB) New Product - Urban Tote Bag (URB) Urban Tote Bag (URB)
19 - Oct - 21 New Product - Revel Tote Bag (REV) New Product - Revel Tote Bag (REV) Revel Tote Bag (REV)
19 - Oct - 21 New Product - Twister Wood (WTW) New Product - Twister Wood (WTW) Twister Wood (WTW)
01 - Oct - 21 New Product - Nifty Tote Bag (NIF) New Product - Nifty Tote Bag (NIF) Nifty Tote Bag (NIF)
17 - Sep- 21 New Product - Compact Tote Bag (CMT) New Product - Compact Tote Bag (CMT) Compact Tote Bag (CMT)
07 - Sep- 21 New Product - Duet (DT) New Product - Duet (DT) Duet (DT)
15 - Jul- 21 New Product - Traveler (TL750) New Product - Traveler (TL750) Drinkware Product Knowledge
15 - Jul- 21 New Product - Traveler (TL500) New Product - Traveler (TL500) Drinkware Product Knowledge
15 - Jul - 21 New Product - Sky iON™ Face Mask (SKI) New Product - Sky iON™ Face Mask (SKI) Sky iON™ Face Mask (SKI)
25 - Jun - 21 New Product - Buddy Touch Free Tool (BY) New Product - Buddy Touch Free Tool (BY) Buddy Touch Free Tool (BY)
25 - Jun - 21 New Product - Rondo Travel Cup (RD) New Product - Rondo Travel Cup (RD) Rondo Travel Cup (RD)
17 - Jun - 21 Product update Crew Travel Cup (CW) Individual Naming (IN) available for Crew Travel Cup (CW) Crew Travel Cup (CW)
19 - May- 21 Product update - ATC, LYC, ORC ATC, LYC, ORC now available in USB3.0 for 64GB and 128GB ATC, LYC, ORC
19 - May- 21 Product update - Junior (JJ) Junior (JJ) white, grey, and blue now with adjustable ear straps Junior (JJ)
18 - May- 21 Product update - Java (JA) Java (JA) available in 8 standard colours Java (JA)
18 - May- 21 Product update - Nova Water Bottle (NV) Nova Water Bottle (NV) available in Blue, Green, Red, Yellow, Orange and Pink Nova Water Bottle (NV)
30 - Apr - 21 Product update - ATC, LYC, ORC ATC, LYC, ORC now available in USB3.0 for 32GB ATC, LYC, ORC
28 - Apr - 21 Update: EU TAX Codes Update: Ireland (LTD):IE standard 21% to: Ireland (LTD):IE standard 23% EU TAX Code
21 - Apr - 21 Product update - Refresh Water Bottle (RH) Refresh Water Bottle (RH) Features a molded milliliter and ounce scale on the outside of the bottle Refresh Water Bottle (RH)
20 - Apr - 21 Product update - Nova Water Bottle (NV) Pantone® Matched Water Bottle Nova Water Bottle (NV)
20 - Apr - 21 New Product - Crew Travel Cup (CW) New Product - Crew Travel Cup (CW) Crew Travel Cup (CW)
19 - Apr - 21 Product update - Shaker Water Bottle (SK750) Shaker Water Bottle (SK750) Features a molded milliliter and ounce scale on the outside of the bottle Shaker Water Bottle (SK750)
19 - Apr - 21 Product update - Nova Water Bottle (NV) Nova Water Bottle (NV) available in black Nova Water Bottle (NV)
19 - Mar - 21 Product update - Neo Face Mask (EO) Neo Face Mask (EO) available in white Neo Face Mask (EO)
23 - Feb - 21 New Product - Denim Face Mask (DN) New Product - Denim Face Mask (DN) Denim Face Mask (DN)
11 - Feb - 21 New Product - Sky Xtra Face Mask (SKX) New Product - Sky Xtra Face Mask (SKX) Sky Xtra Face Mask (SKX)
05 - Feb - 21 New Accessory - Printable Eco Box (PEB) New Accessory - Face Mask Printable Eco Box (PEB)
21 - Jan - 21 Product update - OTG Flash Drives 128GB OTG Flash Drives now available in 128GB OTG Flash Drives 128GB
15 - Jan - 21 Individual Naming (IN) Service improvement - Individual Naming (IN) Individual Naming (IN)
13 - Jan - 21 New Product - Junior Face Mask (JJ) New Product - Junior Face Mask (JJ) Junior Face Mask (JJ)
12 - Jan - 21 New Product - Neo Face Mask (EO) New Product - Neo Face Mask (EO) Neo Face Mask (EO)
11 - Jan - 21 Product update - Sky (SKY) Pantone Fabric Service Sky (SKY)
07 - Dec - 20 New Product - Ecosip (EP) New Product - Ecosip (EP) Ecosip (EP)
04 - Nov - 20 Lead time for Pantone matched Lizzard (WB) and Slap (SL) Custom colour lead time increased from 9 to 11 days Multifunctional USB Drives
30 - Oct - 20 New Accessory - Magnet Box Face Mask New Accessory - Magnet Box Face Mask Magnet Box Face Mask
15 - Oct - 20 Face Masks FAQ What is the Particle Filtration Efficiency and Air Permeability of Ultra (UA)? Face Masks FAQ
09 - Oct - 20 Update: EU TAX Codes Update: EU TAX Codes EU TAX Code
15 - Sep- 20 Update: Placing orders and shipping How to place orders with multiple categories Placing Orders and Shipping
07 - Sep- 20 New Accessory - Sport Lid (SPL) New Accessory - Sport Lid (SPL) Sport Lid (SPL)
03 - Sep- 20 Flasky - Sister Websites for Drinkware List of Drinkware Sister Websites Drinkware SEO websites
03 - Sep- 20 New Product - Barrier Face Shield (BR) New Product - Barrier Face Shield (BR) Barrier Face Shield (BR)
01 - Sep- 20 New Product - Sky Face Mask (SKY) New Product - Sky Face Mask (SKY) Sky Face Mask (SKY)
28 - Aug- 20 New Accessory - Cardboard Tube (TUS/TUM/TUL) New Accessory - Cardboard Tube (TUS/TUM/TUL) New Accessory - Cardboard Tube (TUS/TUM/TUL)
28 - Aug- 20 New Accessory - Collar & Carabiner New Accessory - Collar & Carabiner Collar & Carabiner
28 - Aug- 20 New Product - Crystal (CY) USB Flash Drive New Product - Crystal (CY) USB Flash Drive Crystal (CY)
03 - March- 20 List of allowed characters for Bluetooth Name (BN) List of allowed characters for Bluetooth Name (BN) Audio Product Knowledge
03 - March- 20 French Sales Team Specific - Sorecop fees French Sales Team Specific - Sorecop fees Copie France for France
17 - Jan- 20 New Products - Fruti (FU), Neat (NE) Cable Tidies New Products - Fruti (FU), Neat (NE) Cable Tidies Cable Tidies
17 - Jan- 20 New Product - Shaker (SK750) New size available from NV (260ml) Drinkware Product Knowledge
17 - Jan- 20 New Product - Nova (NV260) New Product - Nova (NV260) Drinkware Product Knowledge
17 - Jan- 20 Discontinued Product - Hydro (HY) Discontinued Product - Hydro (HY) Drinkware Product Knowledge
16 - Jan- 20 Supplying individuals or consumers in Saudi Arabia Supplying individuals or consumers in Saudi Arabia Supplying individuals or consumers in Saudi Arabia
30 - Dec- 19 Rest (RE) - New Product Rest (RE) - New Product Rest (RE)
13 - Dec- 19 Suggested orientation of the logos for Wave (WV) and Pacific (PF) Water Bottles Suggested orientation of the logos for Wave Drinkware Product Knowledge
06 - Dec- 19 Packaging: Plant-based bag Packaging: Plant-based bag Check Memory, Power, Audio and Gadget Product Knowledge/Packaging
02 - Dec- 19 Pacific (PF) - New Product Pacific (PF) - New Product Pacific (PF)
02 - Dec- 19 Shine (SN) - New Product Shine (SN) - New Product Shine (SN)
25 - Nov- 19 Wave (WV) - New Product Wave (WV) - New Product Wave (WV)
18 - Nov- 19 Fit (FI) - New Product Fit (FI) - New Product Fit (FI)
18 - Nov- 19 Refresh (RH) - New Product Refresh (RH) - New Product Refresh (RH)
15 - Nov- 19 Statement on data content How is the data handled that customer provided for Data preload How is the data handled that customer provided for Data preload
14 - Nov- 19 Which Drinkware products are dishwasher or microwave safe? Which Drinkware products are dishwasher or microwave safe? Check relevant product in Drinkware Product Knowledge
06 - Nov- 19 Individual Engraving (IN) for Nova (NV) and Vita (VA) For NV and VA Individual Engraving area is smaller than standard ENL area Nova (NV), Vita (VA)
30 - Oct- 19 Virtual Proofs Rating Guidance Virtual Proofs Rating Guidance Virtual Proofs Rating Guidance
25 - Oct- 19 Barista (BA) - New Product Barista (BA) - New Product Barista (BA)
17 - Oct- 19 In house Arc (AC) In house Arc (AC) Arc (AC)
16 - Oct- 19 Straigh (SI), Funky (FY), Fold (FD) - New Products New Products - Straws Drinkware Straigh (SI), Funky (FY), Fold (FD)
10 - Oct- 19 MOQ for all orders shipped to South Africa MOQ for orders shipped to South Africa is 25 MOQ for all products shipped to South Africa
08 - Oct- 19 Christmas products - Noel Gift Set Christmas products - Noel Gift Sets Noel Gift Set
03 - Oct- 19 Christmas products - Christmas USB, Gift Sets, Power Bank, Wireless charger Christmas products - Christmas USB, Gift Sets, Power Bank, Wireless charger Check Memory, Power and Gift Sets Product Knowledge
30 - Sep- 19 Product Categories - Placing Orders and Shipping Which products can be placed together? Product Categories - Placing Orders and Shipping
26 - Sep- 19 Bamboo Composite Box Medium (BMBM) - New Accessory Bamboo Composite Box Medium (BMBM) - New Accessory Bamboo Composite Box Medium (BMBM)
26 - Sep- 19 Bamboo Composite Box (BMB) - New Accessory Bamboo Composite Box (BMB) - New Accessory Bamboo Composite Box (BMB)
10 - Sep- 19 Lead time for Pantone matched shells Lead time for all Pantone matched shell orders changed For updated lead times check relevant Product Knowledge page]
10 - Sep- 19 How to place orders for Webcam Card (WCC) How to place orders for Webcam Card (WCC) Webcam Card (WCC)
05 - Sep- 19 Thermo (TH400) - New product Thermo (TH400) - New product Thermo (TH400)
19 - Aug- 19 Pre Production Working Samples (PPWS) PPWS available for all product types MOQ and Order Quantity
05 - Aug- 19 Guard (GU) - New product Guard (GU) - New product Guard (GU)
22 - Jul- 19 Java (JA350) - New product Java (JA350) - New product Java (JA350)
15 - Jul- 19 Nova (NV) - New product Nova (NV) - New product Nova (NV)
28 - Jun- 19 Titan (TN) - New product Titan (TN) - New product Titan (TN)
24 - Jun- 19 price_check_existing Price check Slack channel for existing customers #price_check_existing
19 - Jun- 19 Gift Sets Lead time guidelines When to double check lead time with Operations Gift Sets Lead time guidelines
19 - Jun- 19 Gadget Lead time guidelines When to double check lead time with Operations Gadget Lead time guidelines
19 - Jun- 19 Audio Lead time guidelines When to double check lead time with Operations Audio Lead time guidelines
19 - Jun- 19 Power Lead time guidelines When to double check lead time with Operations Power Lead time guidelines
19 - Jun- 19 USB Lead time guidelines When to double check lead time with Operations USB Lead time guidelines
17 - Jun- 19 Magnet Box Wireless Charger Box for Wireless Chargers Power Accessories
10 - Jun- 19 German Royalty fee, Gema - ZPÜ Anmeldung Import ZPÜ and Anmeldung Import ZPÜ excel updated Country Sales Team Specifics
06 - Jun- 19 Shipments of Power Banks, Chargers, Audio Products to Saudi Arabia Country Sales Team Specific Country Sales Team Specifics
06 - Jun- 19 Grip (GP) - New Product New product Grip (GP)
20 - May- 19 Printing FSC logo and reference on wooden products Printing FSC logo and reference on wooden products Memory FAQ
17 - May- 19 Hoop (HO) - New Product New Product Hoop (HO)
15 - May- 19 Triple Head Cable (THC) with Gift sets THC will be packed separately and not into the Gift set Gema for Germany
10 - May- 19 New product - Hydro (HY400) New product Drinkware Hydro (HY400)
10 - May- 19 New product - Star (SY) New product Multi tools Star (SY)
08 - May- 19 Jot (JO) with Magnet Box Long (MBL) Jot (JO) with Magnet Box Long (MBL) Memory Product Knowledge
08 - May- 19 Data Preload Training Data Preload Training updated Sales Staff Training
01 - May- 19 Card XL (CRXL) Capacity upgrade for CR Card XL (CRXL) Power Product Knowledge
30 - Apr- 19 Rex (RX) with Triple Head Cable (THC) in GCS Rex (RX) with Triple Head Cable (THC) in GCS Power Product Knowledge
29 - Apr- 19 Cafe (KA), maximum colours Maximum 3 colours SPR is possible on Cafe (KA) Gadget Product Knowledge
29 - Apr- 19 Sending samples to Quatar and Kuwait How to send samples to Quatar and Kuwait Sending samples to Quatar and Kuwait
29 - Apr- 19 Compresso (CP), maximum colours Maximum 5 colour SPR is possible on Compresso (CP) Gadget Product Knowledge
24 - Apr- 19 Webcam cover - commodity code update Webcam cover commodity code Gadgets commodity codes
09- Apr- 19 How to send samples - Brochure Sending Brochure/Catalogue to leads Brochure
09- Apr- 19 Code (CD) Volume Label Code (CD) supports only capital letters for Volume Label Code (CD)
08- Apr- 19 New Product - Cafe (KA) New Product Cafe (KA)
15- Mar- 19 New Product - Compresso (CP) New Product Compresso (CP)
15- Mar- 19 New Product - Hydro (HY) New Product Hydro (HY) Water Bottle
26- Feb-19 Leave Policy Japan Leave Policy Japan Leave Policy Japan
22- Feb-19 French team: Customers from Quebec How to deal with customers from Quebec Country Sales Team Specific/ Customers in Quebec
21- Feb-19 Leaver procedure Handover of leads and customers Procedure for leavers
20- Feb-19 Blue Ink option for Ink (IK) and Jot (JO) Blue Ink option for Ink (IK) and Jot (JO) Ink (IK), Jot (JO) Product Knowledge
19- Feb-19 Jot (JO) Cartridge removal guide Jot (JO) Cartridge removal guide Jot (JO) Product Knowledge
05- Feb-19 Custom Authorisation Letter How to deal with customers that are unable to provide Authorisation letter? Customs Authorisation Letter of Logo Usage
05- Feb-19 Shipping cost to Canary Island Shipping cost to Canary Island for all product categories Spanish Sales Team
05- Feb-19 Niche Markets Shipping charges Shipping cost to Channel Islands, Iceland, Bermuda, Bahamas, British Virgin Islands, Cayman Islands Niche Market Shipping charges
30-Jan-19 Code (CD) - Memory FAQs Code (CD) - Unique Serial Numbers services - Unique Serial Numbers services
28- Jan-19 Code (CD) default packaging Code (CD) - New default packaging Code (CD) - New default packaging
07- Jan-19 Code (CD) functionality and FAQs Code (CD) functionality and FAQs Code (CD) functionality and FAQs
31- Dec-18 To which countries can we ship Power banks? To which countries can we ship Power banks? Power FAQ
13- Dec-18 Wafer (WA) Material Composition Sheet Wafer (WA) Material Composition Sheet [Wafer (WA) Material Composition Sheet |
06- Dec-18 Holidays Lead information Holiday Lead information Lead information
06- Dec-18 Sales Staff procedure on scheduling orders when covering for a colleague Scheduling orders when covering for a colleague Sales Staff procedure on scheduling orders when covering for a colleague
06- Dec-18 New Product - Shield (SH) First Webcam Cover designed by Flashbay Shield (SH)
05- Dec-18 Product update - Vita (VA) VA is not dishwasher safe Vita (VA)
05- Dec-18 Memory FAQ - Code (CD) Can Flashbay encrypt the data and preload it on Code (CD) ? Encrypted data on Code (CD)
30- Nov -18 New Product - Code (CD) New Exclusive PIN-locked USB drive Code (CD)
14- Nov -18 New Product - Code (CD) New Exclusive PIN-locked USB drive Code (CD)
30- Nov -18 Triple Head Cable (THC) update Triple Head Cable (THC) now has a flag that shows how to use it Power Product Knowledge
29- Nov -18 Royalty Exemption Certificates for Germany and Spain Royalty Exemption Certificates for Germany and Spain Country Sales Team Specific
29- Nov -18 German Packaging Law - LUCID registration Mandatory LUCID packaging number for Germany German Sales Team
23- Nov -18 MSDS Safety Certificate update Certificates are updated for AE, UN, AQ, AC, BB, CO, MP, LX, ET, FT, EC, RX MSDS
22- Nov -18 Sending working sample Sending working sample Working Samples
22- Nov -18 Gift Sets Product Knowledge Requesting VPs for Noel range Gift Sets Noel range
21- Nov -18 Individual engraving Which products can be individually engraved Individual Engraving
15- Nov -18 Jot (JO) branding areas Branding areas of Jot (JO) Jot (JO) branding areas
14- Nov -18 New Product - Jot (JO) New Exclusive Ballpoint Pen - USB drive Jot (JO)
13- Nov -18 Password reset for Online Customer Centre Password reset for Online Customer Centre Password reset for Online Customer Centre
06- Nov -18 Maple Box Any accessory ordered with MAB will be packed separately Accessories
02- Nov -18 New Product - Bounce (BE) New Exclusive USB drive Bounce
31- Oct -18 PK, VB, GN Product knowledge update Compatibility Earhones updaes
26- Oct -18 Discontinued Fidget Spinners Flow(FW), Cosmic (CM), Sport Mini (SM), Sport Plus (SP) are now discontinued Discontinued Gadgets
22- Oct -18 Bluetooth Name (BN) Default BN name for Speakers, Headsets and Bluetooth Earphones Audio Extras, Accessories, Upgrades
16- Oct -18 Vita (VA) and Lumi (LM) branding areas One branding area for both Vita (VA) and Lumi (LM) Gadget Product Knowledge
15- Oct -18 LED behavior of USB Car Chargers LED behavior of USB Car Chargers Power Product Knowledge USB Car Chargers
11- Oct -18 New Product - Memo (ME) New Exclusive USB drive Memo
11- Oct -18 Minimum Commission Policy All NB orders attract £10 Minimum Commission (or local currency equivalent) Minimum Commission Policy
09- Oct -18 Virtual Proofs Rating Guidance Rating Proofs 3 star or lower Virtual Proof Rating Guidance
08- Oct -18 Power FAQ/ Customers questions How do I get the Triple Head Cable (THC) to work? Power FAQ
01- Oct -18 Graphics Training Graphics Training was added to Sales Staff Training Graphics Training
29- Sep -18 Power bank Air Freight Shipping Service - European customers only Power bank Air Freight Shipping Service Power Product Knowledge Services
25- Sep -18 Charging cable length Power and Audio FAQs are updated Power FAQs
06- Sep -18 New Products - Christmas Gift Sets, Power Bank and Inductive charger New Exclusively engraved Maple, Forest, Noel S, M,L Noel
24- Aug -18 New Product - Milano (ML) New Exclusive USB drive Milano
21- Aug -18 New Product - Connex (CX) New product in Keyring cables category Connex
16- Aug -18 New Product - Lumi (LM) New product in LED torches category Lumi
16- Aug -18 New Product - Rescue (RU) Power product knowledge update, Items codes update Rescue
16- Aug -18 New Product - Christmas (CT) Christmas comes early (product codes are updated) Christmas
16- Aug -18 New Product - Vita (VA) New product in Water Bottles category Vita
09- Aug -18 OTG Flash Drive compatibility with DP and DPUS OTG Flash Drive compatibility with DP and DPUS Are OTG Flash Drives compatible with DP and DPUS?
27- July -18 Order tracking tool Order tracking tool for UPS, FedEx,TNT Order tracking tool
26- July -18 New Product - Big Boost (BB) Power product knowledge update, Items codes update Big Boost
26- July -18 Packaging of orders Packaging of orders Packaging
23- July -18 Data Preload Check list Data Preload Check list Data Preload Check list
23- July -18 Sales Order Check list Sales Order Check list Sales Order Check list
23- July -18 Graphics standards for Sales Graphics standards for Sales Graphics standards for Sales
20- July -18 Charging shipping cost for Power, Audio, Gift sets It is mandatory to charge shipping for Power, Audio and Gift sets Charging shipping cost for Power, Audio, Gift sets
19- July -18 Audio FAQ Aqua (AQ) has no LED Why is there no LED on Aqua (AQ)?
19- July -18 Gadget FAQ Charging with Multi (MU) cable Charging with Multi (MU) cable
17- July -18 Power FAQ What batteries are used for Power Banks? What batteries are used for Power Banks?
12- July -18 EU TAX codes EU TAX codes for NS EU TAX codes
05- July -18 SEO (sister websites) New Web Leads from SEO (sister) website SEO websites
04- July -18 Audio FAQ Updated Battery Life and Charge Time info for all Audio Products Battery Life and Charge Time
03- July -18 New Starter Checklist Updated New Starter Checklist New Starter Checklist
02- July -18 Shipping USB Travel Charger (LD) to Saudi Arabia We cannot ship LD to Saudi Arabia USB Travel Chager
29- June -18 NetSuite Leads Individuals New criterias for for individual leads NetSuite Leads
22- June -18 Orders with non standard (longer) lead times Orders with non standard (longer) lead times Orders with non standard (longer) lead times
22- June -18 Discontinued products update Discontinued Cases - Sol (SO), Fusion (FO) Discontinued products
21- June -18 New Products Stand (SA) and Incline (IE) Power Product Knowledge update, Item codes Phone stands inductive chargers Stand (SA) and Incline (IE)]
20- June -18 Power banks FAQ We can now ship Power banks to Kuwait, UAE; all of EU except Cyprus To which countries can we ship Power banks?
15- June -18 Incoterms Incoterms changed from DDP to DAP [Please check individual Product category FAQs]
14- June -18 New Product Aqua (AQ) Audio Product Knowledge update, Item codes Waterproof Speaker Aqua (AQ)
08- June -18 New Product Tavolo (TV) Power Product Knowledge update, Item codes in-desk inductive charger Tavolo (TV)
07- June -18 Individual Engraving Available fonts for Individual Engraving Individual Engraving
05- June -18 Power Product Knowledge Packaging Packaging of Carabiner (CR), Neckstrap (NS)/ Printed Neckstrap (PNS) with Power bank order Packaging
31- May -18 New Product Stage (SG) Power Product Knowledge update, commodity code, Item codes Mousepad inductive charger Stage (SG)
28- May -18 Extra Shipping Fee Countries Shipping fee for African countries (except South Africa) Extra Shipping Fee of of African and non-EU territories
25- May -18 Audio training Audio training update Audio training
25- May -18 AU C-tick Certificates AE, UN, LP, MO, ID, VT were updated with AU C-tick Certificate Power Product Knowledge
23- May -18 HR update Employee Privacy Policy Employee Privacy Policy
21- May -18 Discontinued products update Added: Axis, Note - discontinued Memory; Nappa, Craft, Jet - discontinued Audio, Coral - discontinued Cases Discontinued products
21- May -18 Discontinued products has been removed from the list Removed: Axis, Nappa, Craft, Jet, Coral, Note

Discontinued products

17- May -18 Laser Engraving (ENL) Effect Laser Engraving Effect

Laser Engraving (ENL) Effect

16- May -18 Magnetic Box (MB) Product awareness - Magnetic Box (MB) update - raised white foam

MB

16- May -18 Magnetic Box Square (MBSQ) Pictures update - white foam

MBSQ

15- May -18 Power General Knowledge PPT Latest version update

Power Banks

11- May -18 Sol (SO) Cases New case added to the product knowledge and item codes guide

Sol (SO)

07- May -18 Audio FAQ Battery life - earphones

Audio FAQ

04- May -18 Grain Bluetooth (GNB), Vibe Bluetooth (VBB), Peak Bluetooth (PKB) New products added and item codes guide updated

Bluetooth Earphones

03- May -18 Fusion (FO) Cases New case added to the product knowledge and item codes guide

Fusion (FO)

03- May -18 Pass (PA) Gadget New gadget added to the product knowledge and item codes guide

Pass(PA)

30- April -18 Motion (MT) USB cable New gadget added to the product knowledge and item codes guide

Motion (MT)

30- April -18 Laser Engraving effect on VPs Laser Engraving effect on VPs

Laser Engraving effect on Virtual Proofs

27- April -18 Kit (KT) New gadget added

Kit (KT)

27- April -18 Vibe (VB) New audio product added

Vibe (VB)

26- April -18 Items code guides Rearranged all products in alphabetical order

Codes for all products

25- April -18 Multi (MU) New Keyring Cable: Multi (MU)

Multi Keyring Cable

23- April -18 Earphones commodity code Earphones commodity code

Audio FAQ

20- April -18 Loop (LP) New Power Product: Loop (LP) Inductive Charger

Flashbay Exclusive Inductive Chargers

20- April -18 Grain (GN), Peak (PK) New Audio Products: Grain (GN) and Peak (PK) Earphones

Flashbay Exclusive Audio models

20- April -18 Volt (VT) New Power Product: Volt (VT)

Flashbay Exclusive Power Bank Models

20- April -18 Phone Stand Box (PSB) New Audio Accessory: Phone Stand Box (PSB)

Audio Extras, Accessories, Upgrades

18- April -18 Zimbra mail composing settings Official font, font size and font colour to be used

Email style/appearance

18- April -18 Accessories All boxes come with white foam, see pictures

Accessories

17- April -18 Tag (TA) New Gadget Product: Tag (TA)

Tag Keyring Cable

11- April -18 Power bank new capacities MP,CO, LX, FT, ET available in 2200mAh; EC, JY available in 4400mAh

Power Product Knowledge

11- April -18 To which countries can we ship Power banks? We ship PBs to countries where we have designated Power bank page on the website

To which countries can we ship Power Banks?

29- March -18 Printed Neckstrap (PNS) Commodity code Commodity code for PNS

Commodity codes for all products

23- March -18 Bridge (BG) New Product: Bridge Power bank

Bridge

23- March -18 Boost (BS) New Product: Boost Power Bank

Boost

15- March -18 Aero (AO) New Product: Aero Inductive Charger

Aero

15- March -18 Forest (FR) New Product: Forest Inductive Charger

Forest

15- March -18 Logo file Guide format Which files formats are preferred and which are to be avoided for logo

Most commonly used file formats for logo

02- March -18 Inductive Chargers charging time How long does it take to charge a phone with Inductive Chargers?

How long does it take to charge a phone with an Inductive Charger?

28- Feb -18 Minimum Daily Activity Requirement Calls

Contribution of calls to the Daily Activity Requirement

28- Feb -18 Ellipse (EL) branding area Memory Product Awareness

Product Awareness

23- Feb -18 Gadget Product Knowledge Age restriction of Fidget Spinners

Fidget Spinners

22- Feb -18 Who to contact Who to contact Pre-Sales, Sales, Aftersales, Office and other

Who to contact

20- Feb -18 Maximum output of LD (Latitude) Max output of LD (Latitude)

Latitude USB Travel Charger

20- Feb -18 Commodity codes and item codes for all products Sales Support Information

Item codes and commodity codes for all products

20- Feb -18 Commodity codes Phone Wallet, iPad cases, Fidget Spinners Gadget commodity codes

Incoterms and commodity code

09- Feb -18 Coral (CK) New Product: Coral iPad Case Gadget

Coral

07- Feb -18 70 days overdue Commission for customers that are 70 days overdue = ex commission

70 days overdue

06- Feb -18 Fidget Spinner Pantone matched shells Fidget Spinners can be Pantone macthed

Flashbay Exclusive Gadget Models

31- Jan -18 Gift Case Small (GCS) New Product: Gift Case Small Accessory

Gift Case Small

23- Jan -18 Country Sales Team Specific DE 2018 import documents for GEMA

2018 import documents for GEMA

23- Jan -18 Magnetic Box Power Bank Large (MBPL) New Product: Magnetic Box Power Bank Large Accessory

Magnetic Box Power Bank Large

16- Jan -18 Sport Plus (SU) New Product: Sport Plus Fidget Spinner

Sport Plus

16- Jan -18 Public Holidays UK staff 2018/19 Public Holidays UK staff 2018/19

Holidays for all UK staff

09- Jan -18 Triple Head Cable (THC) Triple Head Cable (THC)

Triple Head Cable (THC)

08- Jan -18 Checking text and logo on Virtual Proof Checking text and logo on Virtual Proof

Checking text and logo on Virtual Proofs

08- Jan -18 Gift Case Long (GCLO) New Product: Gift Case Long Audio Accessory

Gift Case Long

05- Jan -18 Twister Go (TG) New Product: Twister Go USB Flash Drive

Twister Go

02- Jan -18 Spanis Levy Charging Spanish Royalty fee

Spanish Royalty fee (ventanillaunica.digital)

02- Jan -18 Dutch Levy (SONT) Charging Dutch Royalty fee (SONT)

Dutch Royalty fee (SONT)

29- Dec -17 Responsible Sample sending Responsible Sample sending

Sending Samples

22- Dec -17 Slack General knowledge about Slack, channels

Slack

21- Dec -17 Battery life Jet (JT), Ray (RY), Seed (SD), Cube (CU) Battery life on low, medium and high peak

Flashbay Exclusive Audio Models

20- Dec -17 Magnetic Box Card (MBC) New Product: Magnetic Box Card Accessory

Magnetic Box Card

18- Dec -17 Online Customer Centre Importance of setting correct Price Levels in NetSuite

Setting Price levels in NetSuite

14- Dec -17 Magnetic Box Power Bank Card (MBPC) New Product: Magnetic Box Power Bank Card Accessory

Magnetic Box Power Bank Card

13- Dec -17 Order upgrades to higher capacity Procedure for order upgrades to higher capacity

Order upgrades to higher capacity

11- Dec -17 Closing down Aftersales cases How to close open Aftersales cases

Closing down Aftersales cases

11- Dec -17 Order cancellation policy Order cancellation policy

Order cancellation policy

08- Dec -17 Craft (CC) New Product: Craft Headphones

Craft

07- Dec -17 Indie (ID) New Product: Indie Headphones

Indie

05- Dec -17 Magnetic Box Square (MBSQ) New Product: Magnetic Box Square Accessory

Magnetic Box Square

05- Dec -17 Slim (SS) New Product: Slim (SS) Gadget

Slim

05- Dec -17 Examples of allowed order quantities Important information on ordering and shipping combination

Examples of allowed order quantities

01- Dec -17 Product categories - Ordering and shipping combinations Important information on ordering and shipping combination

Product categories - Ordering and shipping combinations

30- Nov -17 What devices are compatible with Inductive Chargers Updated list with compatible devices

What devices are compatible with Inductive Chargers?

29- Nov -17 Fabric Bag (FA) New Product: Fabric Bag Power Bank Accessory

Fabric Bag

29- Nov -17 DHC comes with USB-C adaptor as wee Product upgrade

Extras, Accessories, Upgrades

29- Nov -17 Card (CR) comes with adaptors Product upgrade

Product awareness

28- Nov -17 Chasing Advance Payment Invoices Formal procedure for chasing Advance Payment Invoices

Open and Overdue Invoices and Payment Chasing

27- Nov -17 Flex (FX) New product: Flex USB Flash Drive launched

Flex

24- Nov -17 Gadget Item Code Guide Item code of Sport Mini (SM)

Gadget Item Code Guide

24- Nov -17 Sport Mini (SM) New Gadget product: Sport Mini

Flashbay Exclusive Gadget Models

24- Nov -17 Minimum Order Quantity (MOQ) and Order Quantities Important update

Minimum Order Quantity (MOQ) and Order Quantities

24- Nov -17 Audio order quantities Audio order quantities: 10, 25 and multiples of 25

Audio FAQ

22- Nov -17 Zip Wallet Headphone (ZWH) New Audio Accessory: Zip Wallet Headphone (ZWH)

Zip Wallet Headphone

22- Nov -17 Active (AT) New product: Active (AT) USB Flash Drive (Memory)

Active

21- Nov -17 Slide (SE) New product: Slide (SE) USB Flash Drive (Memory)

Slide

21- Nov -17 Cosmic (CM) New product: Cosmic Fidget Spinner launched (Gadgets)

Cosmic

16- Nov -17 Flow (FW) New product: Flow Fidget Spinner launched (Gadgets)

Flow

15- Nov -17 Event (EV) Lead time of Event (EV), standard colours and PANTONE matched

Flashbay Exclusive Multifunctional USB Drives

13- Nov -17 Neckstrap Neckstrap has now a Safety buckle

Extras/Accessories

10- Nov -17 Flashbay Price Match Policy This page goes into the details of the policy and also explains the rationale behind it

Price matching policy

10- Nov -17 PNS with Safety buckle Information on lead time and Pantone matching

Extras/Accessories

09- Nov -17 Duplicate Records How to search for duplicates, how to merge

[Duplicate Records, Merging]

08- Nov -17 Open and Overdue Invoices and Payment Chasing Unassigned commissions and At risk commission

[Open and Overdue Invoices and Payment Chasing]

07- Nov -17 Screen Print orders with more than 4 colour Charging Print plate for SPR orders with more than 4 colours

[Screen Print orders with more than 4 colours]

07- Nov -17 How to schedule an order for Gift sets How to schedule an order for Gift sets

[How to schedule an order]

03- Nov -17 How to inactivate direct Mail sending addresses How to inactivate direct Mail sending addresses

[How to inactivate direct Mail sending addresses]

18- Oct -17 Safety sheet 7800mAh and 3550mAh Safety sheets

[Flashbay Exclusive Power Bank Models

16- Oct -17 Trustpilot Trustpilot

[Sales Staff Manual Trustpilot]

13- Oct -17 Nappa (NP) New product: Nappa headphones launched

[Nappa]

13- Oct -17 Mambo (MO) New product: Mambo headphones launched

[Mambo]

13- Oct -17 Dealing with unassigned territories Dealing with unassigned territories

[Dealing with unassigned territories ]

10- Oct -17 What does the price of the Gift set include? What dies the price of the Gift set include?

[Shipping of Gift sets(point 4) ]

09- Oct -17 Shipping of Gift sets Which regulations apply for shipping Gift sets

[Shipping of Gift sets(point 6) ]

09- Oct -17 Gift sets Incoterms and Commodity codes Gift set FAQ

[Gift sets Sales FAQ (point 2) ]

09- Oct -17 Gift sets MOQ Order quantities for Gift sets

[Gift sets Sales Staff Manual (point 5) ]

09- Oct -17 Wattage of speakers Wattage of speakers

[Audio Product Knowledge (point 5)]

06- Oct -17 LogoClub Global launch of the LogoClub

[The LogoClub]

02- Oct -17 Product colours within the Gift Sets Product colours can be changed

[Gift Sets Sales Staff Manual (point 3)]

02- Oct -17 Warranty period for Gift Sets Warranty is according to individual products

[Sales Staff Manual (point 4)]

02- Oct -17 Virtual Proofs for Gift Sets VPs for all products need to be requested

[Gift Sets Sales Staff Manual (point 2)]

15- Sep -17 Swift (ST) New Memory Product: Swift USB Flash Drive

[Swift]

15- Sep -17 Axis (AX) New Memory Product: Axis USB Flash Drive

[Axis]

12- Sep -17 Woodie (WD) New Power Product: Woodie USB Car Charger

[Woodie]

08- Sep -17 Rex (RX) New Power Product: Rex Power Bank

[Rex]

31- Aug -17 Memory Product Knowledge Ink refill for IK and NT

[Extras/Accessories]

31- Aug -17 Power FAQ UN (United Nations number) for Power banks

[Power FAQ (point 1.4.5)]

30- Aug -17 New In-House Cube (CU) Flashbay exclusive version of Cube launched to replace externally sourced "old" version

[Cube]

15- Aug -17 Customer refunds Verifying bank details

[Customer refunds]

14- Aug -17 Sport (SP) New Gadget Product: Sport Fidget Spinner

[Sport]

14- Aug -17 Change in DHL Protocol New DHL Shipping Requirements: Contact Details Must Be Provided in Full

[DHL Shipping Requirements]

02- Aug -17 Latitude Conversion Capabilities The Latitude is able to convert 110V to 240V

[Latitiude Conversion Capabilities]

02- Aug -17 Power Bank Torch Feature All single cell power banks have had a torch function added to them

[Power Bank Torch Function]

28- Jul -17 Cirque (CQ) New Power Product: Cirque Inductive Charger

[Cirque]

27- Jul -17 Discontinuation of Duo (DU) Limited stock available to fulfil pending orders, check with Operations

[Discontinued Power Models]

25- Jul -17 Customers who do not want to be contacted How to deal with customers who do not wish to be contacted directly so they are not reassigned after 180 days

[Customers Who Do Not Want To Be Contacted]

24- Jul -17 Unison (UN) New Audio Product: Unison Speaker

[Unison]

19- Jul -17 Customs Authorisation Letter for Logo Usage New process for orders with recognisable brands passing through customs in CN

[Customs Authorisation Letter for Logo Usage]

11- Jul -17 Ace (AE) New Audio Product: Ace Speaker

[Ace]

07- Jul -17 Commission The Minimum commission criteria has been updated

[Commission Policy]

07- Jul -17 Event (EV) Minimum Order Quantity is now 50 units

[Flashbay Exclusive Multifunctional USB Drive]

24- May -17 Power bank FAQ Power bank working samples

[| Can I get a working sample to test functionality? (point 4.1)]

23- May -17 OTG USB Which devices support OTG function?

[| Which devices support OTG (On-the-Go) USB Flash drives? (point 2)]

23- May -17 Malware What to look out for in an email

[| Alarming signs of viruses (point 4.5)]

19- May -17 AUX cable for AC Funcionality of AUX cable for AC

[| Product Awareness]

18- May -17 Shipments to remote areas Check with Shiptrack for lead times to remote areas

[| Shipments to remote areas]

17- May -17 Lock components of working samples Components for orders of less than or equal to 10,000 units may be requested to be held for 2 weeks

[| Lock components of working samples]

16- May -17 Seed (SD) New Flashbay Exclusive Bluetooth Speaker

[| Flashbay Exclusive Audio Products (point 2)]

16- May -17 Tab (TB) New Flashbay Exclusive Bluetooth Speaker

[| Flashbay Exclusive Audio Products (point 1)]

05- May -17 Product Knowledge Updates Orbit/Lynx Dual USB Connectors Explained

[| Product Awareness (point 1)]

05- May -17 Orbit (OR) New 'On-the-Go' USB Flash Drive

[| Flashbay Exclusive USB Drives (point 14.)]

05- May -17 Lynx (LY) New 'On-the-Go' USB Flash Drive

[| Flashbay Exclusive USB Drives (point 13.)]

04- May -17 Baywatch Archive created featuring all Flashbay Newsletters

[Baywatch - Flashbay Newsletter]

26- Apr -17 Power bank Product Knowledge Updates Pantone matching for EC [Product Knowledge (point 2)]
21- Apr -17 Product Knowledge Updates New USB Connector Design; EX packaging with MAB [Product Awareness (point 1&2)]
11- Apr -17 Journey (JY) New LEATHER high capacity PB model

[Flashbay Exclusive Power Bank Models (point 2.)]

11- Apr -17 Team France - Orders shipped to Monaco Orders shipped to Monaco

[Orders shipped to Monaco]

10- Apr -17 Team Germany - SMV for Austria - Form or Fee system SMV for Austria - Form or Fee system

[German Sales Team SMV for Austria - Form or Fee system]

06- Apr -17 Shipping limitations - Memory, Audio, Power Shipping limitations

[Shipping limitations - Memory, Audio, Power]

06- Apr -17 Audio Product Awareness Mandatory compliance marks

[Product Awareness (point 4.)]

05- Apr -17 Cube (CU) Audio New Product Range, New Model

[Standard models (point 1.)]

05- Apr -17 Arc (AC) Audio New Product Range, New Model

[Standard models (point 1.)]

05- Apr -17 Duo (DU) New USB Car Charger model

[Standard models (point 1.)]

27- Mar -17 Encore (EC) New high capacity PB model

[Flashbay Exclusive Power Bank Models (point 2.)]

24- Mar -17 MDAR 75 unique communication is required per day

Minimum Daily Activity Requirement

24-Mar -17 Public Holiday Public Holidays 2018 (Flashbay Ltd) [Holidays for all UK sales staff]
23-Mar -17 Sales Staff Training Training Materials Sales Staff Training
21-Mar -17 Special Lead times (USB) Lead times for custom SL, WB, EV, PNS, NS [Product Knowledge (point 10.)]
14-Mar -17 Who to contact (UK Office) Please send Contracts, Supplier forms to supplierforms@flashbay.com [Office Manual (point 7.)]
02- Mar -17 Letter Headed Paper New Letter Headed Paper

Flashbay Letter Headed Paper

02- Mar -17 DPUS Data Preload Unerasable Setup

Item codes for USB Services (point 4.)

28- Feb -17 Memo email How to write a good memo email

[Memo email (point 2.)]

28- Feb -17 Data preloading Data up to 10GB shall be uploaded via the FB data upload site

[Data preloading (point 3.)]

28- Feb -17 Power bank collections Following instructions of courier service

[Power bank collections (point 8.)]

28- Feb -17 How to Deal with Shipments Outside your Sales Territories Specifications of entering orders and shipping

How to Deal with Shipments Outside your Sales Territories

21- Feb -17 Reporting copyright infringement How to deal with Competitors offering any of our models

Reporting copyright infringement

13- Feb -17 SMV Austromechana levy to be paid for all orders SMV to be paid for all orders shipped to Austria

[German Sales Team (point 4.)]

24- Jan -17 Malware Virus prevention [Malware (point 4.3.)]
19- Jan -17 Power bank working samples ET only available in 2600 mAh [Power bank working samples (point 3.)]
11- Jan -17 How many times can a powerbank charge my phone? Correction: Power supply is 60% (prev. 80%)

[How many times can a powerbank charge my phone? (2.3) ]

30- Dec -16 USB Material Composition sheets Composition sheet for: AY, EL, EX, KN, LT, NA, PO, TW, MB, MBM uploaded

[Product knowledge/ Important Information ]

27- Dec -16 Copydan Copydan fee is increasing in 2017

[Danish Sales Team ]

23- Dec -16 Gyro (GY) available in USB 3.0 Gyro (GY) available in USB 3.0

[Product knowledge (point 2.)]

22- Dec -16 Polish Country Sales Team Specific Procedure for Orders with Credit notes where customer has no EU VAT number

[Polish Sales Team (point 8.)]

19- Dec -16 Delaying shipment of Power bank orders Avoid delaying shipment of PB order [Delivery Address changes for PB orders (point 7.) ]
19- Dec -16 Delivery Address changes for PB orders No address change after placing the PB order [Delivery Address changes for PB orders (point 6.) ]
14- Dec -16 Power bank PANTONE matched shells PANTONE matching for PB is standard lead time +1 day [Power bank product knowledge ]
09- Dec -16 Power bank Product Knowledge Discontinuation of EG [Discontinuation of EG (point 3.) ]
07- Dec -16 Power bank After Sales Awareness Micro USB cables [Supplying only Micro USB cable with the order (point 1.)]
31- Oct -16 Power bank Safety sheets Safety sheets uploaded in Power bank Product Knowledge [See Important Information section]
14- Oct -16 Fin (FN) New USB DPR model (FN) [Flashbay Exclusive USB Drives / Fin]
05- Oct -16 SMV for Austria Royalty fee for Austrian orders [SMV for Austria (point 3)]
12- Oct -16 Discontinuation of Reflex (RF) Discontinuation of Reflex (RF) [Discontinued Power Bank Models (point 3)]
16- Sep -16 FAQ Can I get a working sample to test functionality? [Power bank working samples (point 4.1)]
13- Sep -16 Rush service PB For PBs there is no rush service [Rush service request (point 4.)]
13- Sep -16 Pre order samples PB pre order samples [Pre order samples (point 5.)]
13- Sep -16 Dual Head Cable PB upgrade - DHC [Extras, Accessories, Upgrades (point 3.)]
12- Sep -16 Print Area MBXL, PTXL MBXL, PTXL Print Area pdf [Print Area (point 3.)]
12- Sep -16 PB enquiries from US and Australia How to deal with AU and US PB enquiries [Power bank Sales Staff Manual]
12- Sep -16 CR 'lightning' adaptor Position and use of the 'lightning adaptor [Power bank Product Awareness (point 6.)]
06- Sep -16 Processing DP orders Changes in the way DP orders are processed [Processing DP orders (point 1.)]
31-Aug -16 Customer's questions Can the customer send PBs individually to their clients? [Can the customer send PBs individually to their clients? (point 4.9.)]
31-Aug -16 Procedure for Non UK Bank Holidays (UK1 and UK2 Teams only) Only for UK1 and UK2 [Procedure for Non UK Bank Holidays (point 3.)]
22-Aug -16 Power bank Product Knowledge 3 new models: CO, MP, LX [Flashbay Exclusive Power Bank Models (point 2.)]
01-Aug -16 Marking Inactive When to mark customer/lead Inactive [Marking Inactive (point 10.)]
01-Aug -16 Who to contact (UK Office) Correct e-mail channels [Office Manual (point 7.)]
01-Aug -16 Cost of Virtual proofs; Special fonts Special font type VP requests (UK Office) [2. Requesting Virtual Proofs (Special font section)]
01-July -16 Unrated Proofs How to deal with unrated VPs [Unrated Proofs (under point 3.)]
24-June -16 Discontinuation of BabyTwister (BT) Orders for BT are accepted until 31.08.2016 [Baby Twister USB Flash Drive ]
23-June -16 USB models with LED (CS, HA, BT, LT) How LED works [USB models with LED (CS, HA, BT, LT)]
20-Apr -16 Public Holiday Public Holidays 2017 (Flashbay Ltd) [Holidays for all UK sales staff]
12-Apr -16 Kinetic without LED Awareness for KN re orders (update is found in Product Knowledge/10.Product Awareness) [Product Awareness]
01-Apr -16 Note not avaiable with Pantone matched shells Product knowledge Note section updated [Note]
21-Mar-16 Product Extras, Special requests, Special Lead times Special Lead Time for custom color (SL, WB, NS, PNS) [Custom color order lead times]
15-Mar-16 Product Extras, Special requests, Special Lead times MAB and NA with customers own FSC reference [MAB and NA]
15-Mar-16 Maple Box New box available for: BT, CL, CS, EL, EX, FC, GY, HA, KN, KS, LT, NA, PO, PS, RT, TW [Maple Box]
11-Mar-16 Lead time for PANTONE matched shells Update to be found in 'Important Information' [PANTONE matched USBs]
11-Mar-16 Orders with 2GB Placing order with 2GB (PCBA) [Orders with 2GB]
07-Mar-16 Malware Opening attachments [4.3 Malware]
03-Mar-16 128GB USB 3.0 availability CS, TW, PS, NA, EX, IK, KN, PO, EV [Product knowledge]
03-Mar-16 Scheduling a Sales Order VAT code for Flashbay HK [VAT codes]
24-Feb-16 Ellipse in Blister pack Position of EL in BL [Ellipse USB packed in Blister]
22-Feb-16 Telephone use update on points e) and f) [Telephone use]
17-Feb-16 Orders shipped to Belgium BE VAT codes [Scheduling a sales order/ LTD]
16-Feb-16 Line item entry convention Examples of line entries [Scheduling a sales order]
15-Feb-16 File lock/ Dual Zone Number of characters for DPUS VL [File lock/ Dual Zone]
15-Feb-16 USB 3.0 availability 8 products available in USB 3.0 (EV, EX, IK, KN, NA, PO, PS, TW) [USB 3.0]
28-Jan-16 Lock components Lock components for working samples [Lock components for working samples]
28-Jan-16 Individual engraving Available fonts for individual engraving [Individual engraving]
27-Jan-16 Scheduling a Sales Order VAT codes in NS [VAT codes]
27-Jan-16 Replacement order Replacement orders job notes and feedback upon delivery [Replacement order]
21-Jan-15 Samples Check compatibility/performance of USB flash drives with non-standard devices Sending Samples