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Welcome to the Flashbay Wiki

This wiki is designed to ensure you have easy access to all the general aspects of working in our UK business.

Please click on one of the areas below:

Office Manual UK Human Resources AU Human Resources Sales Staff Manual Sales Trainee Check List Sales Staff Training IT Information Product Knowledge Item Code Guide Customer Service Training After Sales Awareness Aftersales Staff Manual Translation Manual Power bank Product Knowledge Item code guide Power bank FAQ Country Sales Team Specific FAQ Power bank Sales Staff Manual Power bank After Sales Awareness

Recent Updates

Employees should check for updates regularly, please see latest updates below:

CURRENT UPDATES:

Date of change	Subject	Brief Description	Link
21-March -17	Special Lead times (USB)	Lead times for custom SL, WB, EV, PNS, NS	[Product Knowledge (point 10.)]
14-March -17	Who to contact (UK Office)	Please send Contracts, Supplier forms to supplierforms@flashbay.com	[Office Manual (point 7.)]
02- Mar -17	Letter Headed Paper	New Letter Headed Paper	Flashbay Letter Headed Paper
02- Mar -17	DPUS	Data Preload Unerasable Setup	Item codes for USB Services (point 4.)
28- Feb -17	Memo email	How to write a good memo email	[Memo email (point 2.)]
28- Feb -17	Data preloading	Data up to 10GB shall be uploaded via the FB data upload site	[Data preloading (point 3.)]
28- Feb -17	Power bank collections	Following instructions of courier service	[Power bank collections (point 8.)]
28- Feb -17	MDAR	50 unique communication is required per day	Minimum Daily Activity Requirement
28- Feb -17	How to Deal with Shipments Outside your Sales Territories	Specifications of entering orders and shipping	How to Deal with Shipments Outside your Sales Territories
21- Feb -17	Reporting copyright infringement	How to deal with Competitors offering any of our models	Reporting copyright infringement
13- Feb -17	SMV Austromechana levy to be paid for all orders	SMV to be paid for all orders shipped to Austria	[German Sales Team (point 4.)]
24- Jan -17	Malware	Virus prevention	[Malware (point 4.3.)]
19- Jan -17	Power bank working samples	ET only available in 2600 mAh	[Power bank working samples (point 3.)]
11- Jan -17	How many times can a powerbank charge my phone?	Correction: Power supply is 60% (prev. 80%)	[How many times can a powerbank charge my phone? (2.3) ]
30- Dec -16	USB Material Composition sheets	Composition sheet for: AY, EL, EX, KN, LT, NA, PO, TW, MB, MBM uploaded	[Product knowledge/ Important Information ]
27- Dec -16	Copydan	Copydan fee is increasing in 2017	[Danish Sales Team ]
23- Dec -16	Gyro (GY) available in USB 3.0	Gyro (GY) available in USB 3.0	[Product knowledge (point 2.)]
22- Dec -16	Polish Country Sales Team Specific	Procedure for Orders with Credit notes where customer has no EU VAT number	[Polish Sales Team (point 8.)]
19- Dec -16	Delaying shipment of Power bank orders	Avoid delaying shipment of PB order	[Delivery Address changes for PB orders (point 7.) ]
19- Dec -16	Delivery Address changes for PB orders	No address change after placing the PB order	[Delivery Address changes for PB orders (point 6.) ]
14- Dec -16	Power bank PANTONE matched shells	PANTONE matching for PB is standard lead time +1 day	[Power bank product knowledge ]
09- Dec -16	Power bank Product Knowledge	Discontinuation of EG	[Discontinuation of EG (point 3.) ]
07- Dec -16	Power bank After Sales Awareness	Micro USB cables	[Supplying only Micro USB cable with the order (point 1.)]

Previous Wiki updates