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Welcome to the Flashbay Wiki

This wiki is designed to ensure you have easy access to all the general aspects of working in our UK business.

Please click on one of the areas below:
Office Manual UK Human Resources AU Human Resources Baywatch - Flashbay Newsletter Sales Staff Manual Sales Trainee Check List Sales Staff Training IT Information Translation Manual Customer Service Training After Sales Awareness Product Knowledge Item Code Guide Memory FAQ Aftersales Staff Manual Power Product Knowledge Power Item Code Guide Power FAQs Power Sales Staff Manual Power After Sales Awareness Audio Product Knowledge Audio Item Code Guide Audio FAQ Audio Sales Staff Manual Audio After Sales Awareness Gadget Product Knowledge Gadget Item Code Guide Gadget FAQ Gadget Sales Staff Manual Gadget After Sales Awareness

Recent Updates

Employees should check for updates regularly, please see latest updates below:

CURRENT UPDATES:

Date of change	Subject	Brief Description	Link
15- Aug -17	Customer refunds	Verifying bank details	[Customer refunds]
14- Aug -17	Sport (SP)	New Gadget Product: Sport Fidget Spinner	[Sport]
14- Aug -17	Change in DHL Protocol	New DHL Shipping Requirements: Contact Details Must Be Provided in Full	[DHL Shipping Requirements]
02- Aug -17	Latitude Conversion Capabilities	The Latitude is able to convert 110V to 240V	[Latitiude Conversion Capabilities]
02- Aug -17	Power Bank Torch Feature	All single cell power banks have had a torch function added to them	[Power Bank Torch Function]
28- Jul -17	Cirque (CQ)	New Power Product: Cirque Inductive Charger	[Cirque]
27- Jul -17	Discontinuation of Duo (DU)	Limited stock available to fulfil pending orders, check with Operations	[Discontinued Power Models]
25- Jul -17	Customers who do not want to be contacted	How to deal with customers who do not wish to be contacted directly so they are not reassigned after 180 days	[Customers Who Do Not Want To Be Contacted]
24- Jul -17	Unison (UN)	New Audio Product: Unison Speaker	[Unison]
19- Jul -17	Customs Authorisation Letter for Logo Usage	New process for orders with recognisable brands passing through customs in CN	[Customs Authorisation Letter for Logo Usage]
11- Jul -17	Ace (AE)	New Audio Product: Ace Speaker	[Ace]
07- Jul -17	Commission	The Minimum commission criteria has been updated	[Commission Policy]
07- Jul -17	Event (EV)	Minimum Order Quantity is now 50 units	[Flashbay Exclusive Multifunctional USB Drive]