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'''[[Bags Sales Staff Manual]]''' | '''[[Bags Sales Staff Manual]]''' | ||
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'''[[Caps Product Knowledge]]''' | |||
'''[[Caps Item Code Guide]]''' | |||
'''[[Caps FAQ]]''' | |||
'''[[Caps Sales Staff Manual]]''' | |||
Revision as of 00:47, 14 January 2022
Welcome to the Flashbay Wiki
This wiki is designed to ensure you have easy access to all the general aspects of working in our UK business.
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Baywatch - Flashbay Newsletter
Helpful Guides: Bria, Cisco + Wrike Sharing and Forwarding Mailboxes
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Recent Updates
Employees should check for updates regularly, please see latest updates below:
CURRENT UPDATES:
T)]| Date of change | Subject | Brief Description | Link |
| 16 - Dec - 21 | Crystal (CY) & Memo (ME) | Crystal (CY) & Memo (ME) now available in USB 3.0 | Crystal (CY) & Memo (ME) |
| 09 - Dec - 21 | New Product - Prime Drawstring Bag (PM) | New Product - Prime Drawstring Bag (PM) | Prime Drawstring Bag (PM) |
| 29 - Nov - 21 | New Product - Brew Travel Cup (BW) | Brew Travel Cup (BW) | Brew Travel Cup (BW) |
| 15 - Nov - 21 | New Product - Nova Clear Water Bottle | NVC400 & NVC650 | Nova Clear Water Bottle |
| 12 - Nov - 21 | New Product - Aqualok Water Bottle (QL750) | Aqualok Water Bottle (QL750) | Aqualok Water Bottle (QL750) |
| 08 - Nov - 21 | New Product - Twister Go Wood (TGWC) | New Product - Twister Go Wood (TGWC) | Twister Go Wood (TGWC) |
| 05 - Nov - 21 | New Product - Palette Tote Bag (PAL) | New Product - Palette Tote Bag (PAL) | Palette Tote Bag (PAL) |
| 01 - Nov - 21 | New Product - Spirit Tote Bag (SPT) | New Product - Spirit Tote Bag (SPT) | Spirit Tote Bag (SPT) |
| 28 - Oct - 21 | New Product - Weave Tote Bag (WEA) | New Product - Weave Tote Bag (WEA) | Weave Tote Bag (WEA) |
| 22 - Oct - 21 | New Product - Nova Christmas Water Bottle | NV260_SCE, NV500_SCE, NV750_SCE | Nova Christmas Water Bottle |
| 21 - Oct - 21 | New Product - Urban Tote Bag (URB) | New Product - Urban Tote Bag (URB) | Urban Tote Bag (URB) |
| 19 - Oct - 21 | New Product - Revel Tote Bag (REV) | New Product - Revel Tote Bag (REV) | Revel Tote Bag (REV) |
| 19 - Oct - 21 | New Product - Twister Wood (WTW) | New Product - Twister Wood (WTW) | Twister Wood (WTW) |
| 01 - Oct - 21 | New Product - Nifty Tote Bag (NIF) | New Product - Nifty Tote Bag (NIF) | Nifty Tote Bag (NIF) |
| 17 - Sep- 21 | New Product - Compact Tote Bag (CMT) | New Product - Compact Tote Bag (CMT) | Compact Tote Bag (CMT) |
| 07 - Sep- 21 | New Product - Duet (DT) | New Product - Duet (DT) | Duet (DT) |
| 15 - Jul- 21 | New Product - Traveler (TL750) | New Product - Traveler (TL750) | Drinkware Product Knowledge |
| 15 - Jul- 21 | New Product - Traveler (TL500) | New Product - Traveler (TL500) | Drinkware Product Knowledge |
| 15 - Jul - 21 | New Product - Sky iON™ Face Mask (SKI) | New Product - Sky iON™ Face Mask (SKI) | Sky iON™ Face Mask (SKI) |
| 25 - Jun - 21 | New Product - Buddy Touch Free Tool (BY) | New Product - Buddy Touch Free Tool (BY) | Buddy Touch Free Tool (BY) |
| 25 - Jun - 21 | New Product - Rondo Travel Cup (RD) | New Product - Rondo Travel Cup (RD) | Rondo Travel Cup (RD) |
| 17 - Jun - 21 | Product update Crew Travel Cup (CW) | Individual Naming (IN) available for Crew Travel Cup (CW) | Crew Travel Cup (CW) |
| 19 - May- 21 | Product update - ATC, LYC, ORC | ATC, LYC, ORC now available in USB3.0 for 64GB and 128GB | ATC, LYC, ORC |
| 19 - May- 21 | Product update - Junior (JJ) | Junior (JJ) white, grey, and blue now with adjustable ear straps | Junior (JJ) |
| 18 - May- 21 | Product update - Java (JA) | Java (JA) available in 8 standard colours | Java (JA) |
| 18 - May- 21 | Product update - Nova Water Bottle (NV) | Nova Water Bottle (NV) available in Blue, Green, Red, Yellow, Orange and Pink | Nova Water Bottle (NV) |
| 30 - Apr - 21 | Product update - ATC, LYC, ORC | ATC, LYC, ORC now available in USB3.0 for 32GB | ATC, LYC, ORC |
| 28 - Apr - 21 | Update: EU TAX Codes | Update: Ireland (LTD):IE standard 21% to: Ireland (LTD):IE standard 23% | EU TAX Code |
| 21 - Apr - 21 | Product update - Refresh Water Bottle (RH) | Refresh Water Bottle (RH) Features a molded milliliter and ounce scale on the outside of the bottle | Refresh Water Bottle (RH) |
| 20 - Apr - 21 | Product update - Nova Water Bottle (NV) | Pantone® Matched Water Bottle | Nova Water Bottle (NV) |
| 20 - Apr - 21 | New Product - Crew Travel Cup (CW) | New Product - Crew Travel Cup (CW) | Crew Travel Cup (CW) |
| 19 - Apr - 21 | Product update - Shaker Water Bottle (SK750) | Shaker Water Bottle (SK750) Features a molded milliliter and ounce scale on the outside of the bottle | Shaker Water Bottle (SK750) |
| 19 - Apr - 21 | Product update - Nova Water Bottle (NV) | Nova Water Bottle (NV) available in black | Nova Water Bottle (NV) |
| 19 - Mar - 21 | Product update - Neo Face Mask (EO) | Neo Face Mask (EO) available in white | Neo Face Mask (EO) |
| 23 - Feb - 21 | New Product - Denim Face Mask (DN) | New Product - Denim Face Mask (DN) | Denim Face Mask (DN) |
| 11 - Feb - 21 | New Product - Sky Xtra Face Mask (SKX) | New Product - Sky Xtra Face Mask (SKX) | Sky Xtra Face Mask (SKX) |
| 05 - Feb - 21 | New Accessory - Printable Eco Box (PEB) | New Accessory - Face Mask | Printable Eco Box (PEB) |
| 21 - Jan - 21 | Product update - OTG Flash Drives 128GB | OTG Flash Drives now available in 128GB | OTG Flash Drives 128GB |
| 15 - Jan - 21 | Individual Naming (IN) | Service improvement - Individual Naming (IN) | Individual Naming (IN) |
| 13 - Jan - 21 | New Product - Junior Face Mask (JJ) | New Product - Junior Face Mask (JJ) | Junior Face Mask (JJ) |
| 12 - Jan - 21 | New Product - Neo Face Mask (EO) | New Product - Neo Face Mask (EO) | Neo Face Mask (EO) |
| 11 - Jan - 21 | Product update - Sky (SKY) | Pantone Fabric Service | Sky (SKY) |
| 07 - Dec - 20 | New Product - Ecosip (EP) | New Product - Ecosip (EP) | Ecosip (EP) |
| 04 - Nov - 20 | Lead time for Pantone matched Lizzard (WB) and Slap (SL) | Custom colour lead time increased from 9 to 11 days | Multifunctional USB Drives |
| 30 - Oct - 20 | New Accessory - Magnet Box Face Mask | New Accessory - Magnet Box Face Mask | Magnet Box Face Mask |
| 15 - Oct - 20 | Face Masks FAQ | What is the Particle Filtration Efficiency and Air Permeability of Ultra (UA)? | Face Masks FAQ |
| 09 - Oct - 20 | Update: EU TAX Codes | Update: EU TAX Codes | EU TAX Code |
| 15 - Sep- 20 | Update: Placing orders and shipping | How to place orders with multiple categories | Placing Orders and Shipping |
| 07 - Sep- 20 | New Accessory - Sport Lid (SPL) | New Accessory - Sport Lid (SPL) | Sport Lid (SPL) |
| 03 - Sep- 20 | Flasky - Sister Websites for Drinkware | List of Drinkware Sister Websites | Drinkware SEO websites |
| 03 - Sep- 20 | New Product - Barrier Face Shield (BR) | New Product - Barrier Face Shield (BR) | Barrier Face Shield (BR) |
| 01 - Sep- 20 | New Product - Sky Face Mask (SKY) | New Product - Sky Face Mask (SKY) | Sky Face Mask (SKY) |
| 28 - Aug- 20 | New Accessory - Cardboard Tube (TUS/TUM/TUL) | New Accessory - Cardboard Tube (TUS/TUM/TUL) | New Accessory - Cardboard Tube (TUS/TUM/TUL) |
| 28 - Aug- 20 | New Accessory - Collar & Carabiner | New Accessory - Collar & Carabiner | Collar & Carabiner |
| 28 - Aug- 20 | New Product - Crystal (CY) USB Flash Drive | New Product - Crystal (CY) USB Flash Drive | Crystal (CY) |
| 03 - March- 20 | List of allowed characters for Bluetooth Name (BN) | List of allowed characters for Bluetooth Name (BN) | Audio Product Knowledge |
| 03 - March- 20 | French Sales Team Specific - Sorecop fees | French Sales Team Specific - Sorecop fees | Copie France for France |
| 17 - Jan- 20 | New Products - Fruti (FU), Neat (NE) Cable Tidies | New Products - Fruti (FU), Neat (NE) Cable Tidies | Cable Tidies |
| 17 - Jan- 20 | New Product - Shaker (SK750) | New size available from NV (260ml) | Drinkware Product Knowledge |
| 17 - Jan- 20 | New Product - Nova (NV260) | New Product - Nova (NV260) | Drinkware Product Knowledge |
| 17 - Jan- 20 | Discontinued Product - Hydro (HY) | Discontinued Product - Hydro (HY) | Drinkware Product Knowledge |
| 16 - Jan- 20 | Supplying individuals or consumers in Saudi Arabia | Supplying individuals or consumers in Saudi Arabia | Supplying individuals or consumers in Saudi Arabia |
| 30 - Dec- 19 | Rest (RE) - New Product | Rest (RE) - New Product | Rest (RE) |
| 13 - Dec- 19 | Suggested orientation of the logos for Wave (WV) and Pacific (PF) Water Bottles | Suggested orientation of the logos for Wave | Drinkware Product Knowledge |
| 06 - Dec- 19 | Packaging: Plant-based bag | Packaging: Plant-based bag | Check Memory, Power, Audio and Gadget Product Knowledge/Packaging |
| 02 - Dec- 19 | Pacific (PF) - New Product | Pacific (PF) - New Product | Pacific (PF) |
| 02 - Dec- 19 | Shine (SN) - New Product | Shine (SN) - New Product | Shine (SN) |
| 25 - Nov- 19 | Wave (WV) - New Product | Wave (WV) - New Product | Wave (WV) |
| 18 - Nov- 19 | Fit (FI) - New Product | Fit (FI) - New Product | Fit (FI) |
| 18 - Nov- 19 | Refresh (RH) - New Product | Refresh (RH) - New Product | Refresh (RH) |
| 15 - Nov- 19 | Statement on data content | How is the data handled that customer provided for Data preload | How is the data handled that customer provided for Data preload |
| 14 - Nov- 19 | Which Drinkware products are dishwasher or microwave safe? | Which Drinkware products are dishwasher or microwave safe? | Check relevant product in Drinkware Product Knowledge |
| 06 - Nov- 19 | Individual Engraving (IN) for Nova (NV) and Vita (VA) | For NV and VA Individual Engraving area is smaller than standard ENL area | Nova (NV), Vita (VA) |
| 30 - Oct- 19 | Virtual Proofs Rating Guidance | Virtual Proofs Rating Guidance | Virtual Proofs Rating Guidance |
| 25 - Oct- 19 | Barista (BA) - New Product | Barista (BA) - New Product | Barista (BA) |
| 17 - Oct- 19 | In house Arc (AC) | In house Arc (AC) | Arc (AC) |
| 16 - Oct- 19 | Straigh (SI), Funky (FY), Fold (FD) - New Products | New Products - Straws | Drinkware Straigh (SI), Funky (FY), Fold (FD) |
| 10 - Oct- 19 | MOQ for all orders shipped to South Africa | MOQ for orders shipped to South Africa is 25 | MOQ for all products shipped to South Africa |
| 08 - Oct- 19 | Christmas products - Noel Gift Set | Christmas products - Noel Gift Sets | Noel Gift Set |
| 03 - Oct- 19 | Christmas products - Christmas USB, Gift Sets, Power Bank, Wireless charger | Christmas products - Christmas USB, Gift Sets, Power Bank, Wireless charger | Check Memory, Power and Gift Sets Product Knowledge |
| 30 - Sep- 19 | Product Categories - Placing Orders and Shipping | Which products can be placed together? | Product Categories - Placing Orders and Shipping |
| 26 - Sep- 19 | Bamboo Composite Box Medium (BMBM) - New Accessory | Bamboo Composite Box Medium (BMBM) - New Accessory | Bamboo Composite Box Medium (BMBM) |
| 26 - Sep- 19 | Bamboo Composite Box (BMB) - New Accessory | Bamboo Composite Box (BMB) - New Accessory | Bamboo Composite Box (BMB) |
| 10 - Sep- 19 | Lead time for Pantone matched shells | Lead time for all Pantone matched shell orders changed | For updated lead times check relevant Product Knowledge page] |
| 10 - Sep- 19 | How to place orders for Webcam Card (WCC) | How to place orders for Webcam Card (WCC) | Webcam Card (WCC) |
| 05 - Sep- 19 | Thermo (TH400) - New product | Thermo (TH400) - New product | Thermo (TH400) |
| 19 - Aug- 19 | Pre Production Working Samples (PPWS) | PPWS available for all product types | MOQ and Order Quantity |
| 05 - Aug- 19 | Guard (GU) - New product | Guard (GU) - New product | Guard (GU) |
| 22 - Jul- 19 | Java (JA350) - New product | Java (JA350) - New product | Java (JA350) |
| 15 - Jul- 19 | Nova (NV) - New product | Nova (NV) - New product | Nova (NV) |
| 28 - Jun- 19 | Titan (TN) - New product | Titan (TN) - New product | Titan (TN) |
| 24 - Jun- 19 | price_check_existing | Price check Slack channel for existing customers | #price_check_existing |
| 19 - Jun- 19 | Gift Sets Lead time guidelines | When to double check lead time with Operations | Gift Sets Lead time guidelines |
| 19 - Jun- 19 | Gadget Lead time guidelines | When to double check lead time with Operations | Gadget Lead time guidelines |
| 19 - Jun- 19 | Audio Lead time guidelines | When to double check lead time with Operations | Audio Lead time guidelines |
| 19 - Jun- 19 | Power Lead time guidelines | When to double check lead time with Operations | Power Lead time guidelines |
| 19 - Jun- 19 | USB Lead time guidelines | When to double check lead time with Operations | USB Lead time guidelines |
| 17 - Jun- 19 | Magnet Box Wireless Charger | Box for Wireless Chargers | Power Accessories |
| 10 - Jun- 19 | German Royalty fee, Gema - ZPÜ | Anmeldung Import ZPÜ and Anmeldung Import ZPÜ excel updated | Country Sales Team Specifics |
| 06 - Jun- 19 | Shipments of Power Banks, Chargers, Audio Products to Saudi Arabia | Country Sales Team Specific | Country Sales Team Specifics |
| 06 - Jun- 19 | Grip (GP) - New Product | New product | Grip (GP) |
| 20 - May- 19 | Printing FSC logo and reference on wooden products | Printing FSC logo and reference on wooden products | Memory FAQ |
| 17 - May- 19 | Hoop (HO) - New Product | New Product | Hoop (HO) |
| 15 - May- 19 | Triple Head Cable (THC) with Gift sets | THC will be packed separately and not into the Gift set | Gema for Germany |
| 10 - May- 19 | New product - Hydro (HY400) | New product | Drinkware Hydro (HY400) |
| 10 - May- 19 | New product - Star (SY) | New product | Multi tools Star (SY) |
| 08 - May- 19 | Jot (JO) with Magnet Box Long (MBL) | Jot (JO) with Magnet Box Long (MBL) | Memory Product Knowledge |
| 08 - May- 19 | Data Preload Training | Data Preload Training updated | Sales Staff Training |
| 01 - May- 19 | Card XL (CRXL) Capacity upgrade for CR | Card XL (CRXL) | Power Product Knowledge |
| 30 - Apr- 19 | Rex (RX) with Triple Head Cable (THC) in GCS | Rex (RX) with Triple Head Cable (THC) in GCS | Power Product Knowledge |
| 29 - Apr- 19 | Cafe (KA), maximum colours | Maximum 3 colours SPR is possible on Cafe (KA) | Gadget Product Knowledge |
| 29 - Apr- 19 | Sending samples to Quatar and Kuwait | How to send samples to Quatar and Kuwait | Sending samples to Quatar and Kuwait |
| 29 - Apr- 19 | Compresso (CP), maximum colours | Maximum 5 colour SPR is possible on Compresso (CP) | Gadget Product Knowledge |
| 24 - Apr- 19 | Webcam cover - commodity code update | Webcam cover commodity code | Gadgets commodity codes |
| 09- Apr- 19 | How to send samples - Brochure | Sending Brochure/Catalogue to leads | Brochure |
| 09- Apr- 19 | Code (CD) Volume Label | Code (CD) supports only capital letters for Volume Label | Code (CD) |
| 08- Apr- 19 | New Product - Cafe (KA) | New Product | Cafe (KA) |
| 15- Mar- 19 | New Product - Compresso (CP) | New Product | Compresso (CP) |
| 15- Mar- 19 | New Product - Hydro (HY) | New Product | Hydro (HY) Water Bottle |
| 26- Feb-19 | Leave Policy Japan | Leave Policy Japan | Leave Policy Japan |
| 22- Feb-19 | French team: Customers from Quebec | How to deal with customers from Quebec | Country Sales Team Specific/ Customers in Quebec |
| 21- Feb-19 | Leaver procedure | Handover of leads and customers | Procedure for leavers |
| 20- Feb-19 | Blue Ink option for Ink (IK) and Jot (JO) | Blue Ink option for Ink (IK) and Jot (JO) | Ink (IK), Jot (JO) Product Knowledge |
| 19- Feb-19 | Jot (JO) Cartridge removal guide | Jot (JO) Cartridge removal guide | Jot (JO) Product Knowledge |
| 05- Feb-19 | Custom Authorisation Letter | How to deal with customers that are unable to provide Authorisation letter? | Customs Authorisation Letter of Logo Usage |
| 05- Feb-19 | Shipping cost to Canary Island | Shipping cost to Canary Island for all product categories | Spanish Sales Team |
| 05- Feb-19 | Niche Markets Shipping charges | Shipping cost to Channel Islands, Iceland, Bermuda, Bahamas, British Virgin Islands, Cayman Islands | Niche Market Shipping charges |
| 30-Jan-19 | Code (CD) - Memory FAQs | Code (CD) - Unique Serial Numbers services | - Unique Serial Numbers services |
| 28- Jan-19 | Code (CD) default packaging | Code (CD) - New default packaging | Code (CD) - New default packaging |
| 07- Jan-19 | Code (CD) functionality and FAQs | Code (CD) functionality and FAQs | Code (CD) functionality and FAQs |
| 31- Dec-18 | To which countries can we ship Power banks? | To which countries can we ship Power banks? | Power FAQ |
| 13- Dec-18 | Wafer (WA) Material Composition Sheet | Wafer (WA) Material Composition Sheet | [Wafer (WA) Material Composition Sheet | |
| 06- Dec-18 | Holidays Lead information | Holiday Lead information | Lead information |
| 06- Dec-18 | Sales Staff procedure on scheduling orders when covering for a colleague | Scheduling orders when covering for a colleague | Sales Staff procedure on scheduling orders when covering for a colleague |
| 06- Dec-18 | New Product - Shield (SH) | First Webcam Cover designed by Flashbay | Shield (SH) |
| 05- Dec-18 | Product update - Vita (VA) | VA is not dishwasher safe | Vita (VA) |
| 05- Dec-18 | Memory FAQ - Code (CD) | Can Flashbay encrypt the data and preload it on Code (CD) ? | Encrypted data on Code (CD) |
| 30- Nov -18 | New Product - Code (CD) | New Exclusive PIN-locked USB drive | Code (CD) |
| 14- Nov -18 | New Product - Code (CD) | New Exclusive PIN-locked USB drive | Code (CD) |
| 30- Nov -18 | Triple Head Cable (THC) update | Triple Head Cable (THC) now has a flag that shows how to use it | Power Product Knowledge |
| 29- Nov -18 | Royalty Exemption Certificates for Germany and Spain | Royalty Exemption Certificates for Germany and Spain | Country Sales Team Specific |
| 29- Nov -18 | German Packaging Law - LUCID registration | Mandatory LUCID packaging number for Germany | German Sales Team |
| 23- Nov -18 | MSDS Safety Certificate update | Certificates are updated for AE, UN, AQ, AC, BB, CO, MP, LX, ET, FT, EC, RX | MSDS |
| 22- Nov -18 | Sending working sample | Sending working sample | Working Samples |
| 22- Nov -18 | Gift Sets Product Knowledge | Requesting VPs for Noel range | Gift Sets Noel range |
| 21- Nov -18 | Individual engraving | Which products can be individually engraved | Individual Engraving |
| 15- Nov -18 | Jot (JO) branding areas | Branding areas of Jot (JO) | Jot (JO) branding areas |
| 14- Nov -18 | New Product - Jot (JO) | New Exclusive Ballpoint Pen - USB drive | Jot (JO) |
| 13- Nov -18 | Password reset for Online Customer Centre | Password reset for Online Customer Centre | Password reset for Online Customer Centre |
| 06- Nov -18 | Maple Box | Any accessory ordered with MAB will be packed separately | Accessories |
| 02- Nov -18 | New Product - Bounce (BE) | New Exclusive USB drive | Bounce |
