Sales Staff Manual
Sales Staff Manual
The sales manual provides a useful guide for Sales Account Managers in Flashbay. It covers both basic information and new topics, so should be consulted regularly even by the more experienced sales staff in Flashbay.
If you have any suggestions for additions to the sales manual, or if you need clarification on any of the policies, please email James Roberts, Director of Flashbay, in the first instance.
Netsuite
Autotexts
The Price List Tool
Item Code Guide
The Flashbay Website
The Online Customer Centre
Financial Matters
Competitors
Banning a Customer
Artwork and Virtual Proofs
Sending Samples
How to handle customer data
How to be a Better Salesperson
Order Troubleshooting
Fraud
Country Sales Team Specific
Mini Marketing Campaigns
Special Requests
Your Commission
New Business - Double the Reward
For any new business you generate (defined as 1st order from a new customer above £50.00), you will receive 6% commission based on the first order only. This reward system is designed to better match the effort required for a first time customer and their first order compared to any subsequent order as well as the profit generated from new customer business in general.
Get a lot of NEW BUSINESS and reap the rewards with our 6% commission scheme.
New Business - Minimum Commission Policy
£10 minimum commission is awarded for all new business orders. £10 minimum commission orders show in green on your commission dashboard.
Existing Customer Commission Scheme
The standard commission amount is 3% of profit generated from your orders.
100 days overdue = ex-commission
Any sales order which becomes 100 days overdue for payment is automatically marked ex-commission.
Minimum Profit Requirement and Minimum Daily Activity Requirement
Minimum Profit Requirement
All sales account management staff will be set a monthly minimum sales profit requirement – the exact figures will be clearly displayed on your ‘commission dashboard’. Achieving this minimum requirement is an obligation.
If a sales account manager fails to achieve this reasonably set minimum profit requirement two months consecutively, the company reserves the right to terminate their employment with Flashbay Limited.
The monthly ‘minimum sales profit requirement’ is set understandably low.
Adjustment to Minimum Profit Requirement if you are on Holiday
Your minimum profit requirement will be alleviated by a factor of half a day for every full day of holiday you take.
For example:
If you take 5 days holiday and have a monthly minimum profit requirement of £9,000. 20 working days per month = £9,000 target 15 working days worked = (17.5/20 x £9,000) = £7,875 target
Minimum Daily Activity Requirement
All sales account management staff will be set a minimum daily activity requirement (MDAR). You will not receive new leads on a given day if you fail to meet your MDAR on the previous working day.
Phone MDAR = 32 unique inbound + outbound customer calls Email MDAR = email score of 45