Sales Staff Manual

Sales Staff Manual

The sales manual provides a useful guide for Sales Account Managers in Flashbay. It covers both basic information and new topics, so should be consulted regularly even by the more experienced sales staff in Flashbay.

If you have any suggestions for additions to the sales manual, or if you need clarification on any of the policies, please email James Roberts, Director of Flashbay, in the first instance.

Minimum Profit Requirement and Minimum Daily Activity Requirement

Minimum Profit Requirement

All sales account management staff will be set a monthly minimum sales profit requirement – the exact figures will be clearly displayed on your ‘commission dashboard’. Achieving this minimum requirement is an obligation.

If a sales account manager fails to achieve this reasonably set minimum profit requirement two months consecutively, the company reserves the right to terminate their employment with Flashbay Limited.

The monthly ‘minimum sales profit requirement’ is set understandably low.

Adjustment to Minimum Profit Requirement if you are on Holiday

Your minimum profit requirement will be alleviated by a factor of half a day for every full day of holiday you take.

For example:

If you take 5 days holiday and have a monthly minimum profit requirement of £9,000. 20 working days per month = £9,000 target 15 working days worked = (17.5/20 x £9,000) = £7,875 target

Minimum Daily Activity Requirement

All sales account management staff will be set a minimum daily activity requirement (MDAR). You will not receive new leads on a given day if you fail to meet your MDAR on the previous working day.

Phone MDAR = 32 unique inbound + outbound customer calls Email MDAR = email score of 45