Sales Staff Manual

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Sales Staff Manual


The sales manual provides a useful guide for Sales Account Managers in Flashbay. It covers both basic information and new topics, so should be consulted regularly even by the more experienced sales staff in Flashbay.

If you have any suggestions for additions to the sales manual, or if you need clarification on any of the policies, please contact your Team Leader in the first instance.


Netsuite

Autotexts

The Price List Tool

Item Code Guide

The Flashbay Website

The Online Customer Centre

Financial Matters

Competitors

Banning a Customer

Artwork and Virtual Proofs

Sending Samples

How to Deal with Shipments Outside your Sales Territories

How to handle customer data

How to be a Better Salesperson

Aftersales and Order Troubleshooting

Fraud

Country Sales Team Specific

Mini Marketing Campaigns

Special Requests

Your Commission

Minimum Profit Requirement and Minimum Daily Activity Requirement

Holiday