Sales Staff Manual

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Sales Staff Manual

The sales manual provides a useful guide for Sales Account Managers in Flashbay. It covers both basic information and new topics, so should be consulted regularly even by the more experienced sales staff in Flashbay.

If you have any suggestions for additions to the sales manual, or if you need clarification on any of the policies, please contact your Group Leader / Manager in the first instance.

Netsuite

Autotexts

The Price List Tool

The Flashbay Website

The Online Customer Centre

Financial Matters

Reporting copyright infringement

Competitors

Banning a Customer

Artwork and Virtual Proofs

Blank unit orders

Orders with 2GB

Individual engraving

Volume label

Automatic follow-ups and sample supply

Extra Shipping Fee Countries (£75)

Shipments to remote areas

Dealing with unassigned territories

Sending Samples

Product categories - Ordering and shipping combinations

How to Deal with Shipments Outside your Sales Territories

How to handle customer data

How to be a Better Salesperson

Trustpilot

Aftersales and Order Troubleshooting

Fraud

Country Sales Team Specific

Flashbay Letter Headed Paper

Mini Marketing Campaigns

How to inactivate direct Mail sending addresses

Special Requests

Your Commission

Minimum Profit Requirement and Minimum Daily Activity Requirement

Cumulative Minimum Profit Requirement

Holiday

Minimum Order Quantity

Customs Authorisation Letter for Logo Usage

Customers Who Do Not Want To Be Contacted

DHL Shipping Requirements

The LogoClub