Sales Staff Manual: Difference between revisions
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'''Sales Staff Manual''' | '''Sales Staff Manual''' | ||
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The sales manual provides a useful guide for Sales Account Managers in Flashbay. It covers both basic information and new topics, so should be consulted regularly even by the more experienced sales staff in Flashbay. | The sales manual provides a useful guide for Sales Account Managers in Flashbay. It covers both basic information and new topics, so should be consulted regularly even by the more experienced sales staff in Flashbay. | ||
If you have any suggestions for additions to the sales manual, or if you need clarification on any of the policies, please | If you have any suggestions for additions to the sales manual, or if you need clarification on any of the policies, please contact your Group Leader / Manager in the first instance. | ||
'''[[Netsuite]]''' | |||
'''[[Flashbay Sales Standards]]''' | |||
'''[[Autotexts]]''' | |||
'''[[The Price List Tool]]''' | |||
'''[[The Flashbay Website]]''' | |||
'''[[The Online Customer Centre]]''' | |||
'''[[Slack]]''' | |||
'''[[Financial Matters]]''' | |||
'''[[Competitors]]''' | |||
'''[[Price matching policy]]''' | |||
'''[[Banning a Customer]]''' | |||
'''[[Artwork and Virtual Proofs]]''' | |||
'''[[Order tracking tool]]''' | |||
'''[[Blank unit orders]]''' | |||
'''[[Orders with 2GB]]''' | |||
'''[[Order upgrades to higher capacities]]''' | |||
'''[[Orders on hold]]''' | |||
'''[[Advance payment orders for customers on Credit terms]]''' | |||
'''[[Screen Print orders with more than 4 colours]]''' | |||
'''[[Individual Naming (IN), Full Wrap Print (FWP), and Embossing Large Set up (ELS)]]''' | |||
'''[[Volume label]]''' | |||
'''[[Automatic follow-ups and sample supply]]''' | |||
'''[[Extra Shipping Fee Countries|Extra Shipping Fee Countries (£75)]]''' | |||
'''[[Shipments to remote areas]]''' | |||
'''[[Dealing with unassigned territories]]''' | |||
'''[[Sending Samples]]''' | |||
'''[[Product categories - Ordering and shipping combinations]]''' | |||
'''[[How to Deal with Shipments Outside your Sales Territories]]''' | |||
'''[[Niche Market Shipping charges]]''' | |||
''' | '''[[How to handle customer data]]''' | ||
'''[[Trustpilot]]''' | |||
'''[[Fraud]]''' | |||
'''[[Country Sales Team Specific]]''' | |||
'''[[Flashbay Letter Headed Paper]]''' | |||
'''[[Special Requests]]''' | |||
''' | '''[[Your Commission]]''' | ||
'''[[Minimum Profit Expectation and Minimum Daily Activity Requirement]]''' | |||
'''[[Cumulative Minimum Profit Expectation ]]''' | |||
'''[[Holidays|Holiday]]''' | |||
'''[[Customs Authorisation Letter for Logo Usage]]''' | |||
'''[[Customers Who Do Not Want To Be Contacted]]''' | |||
''' | '''[[DHL Shipping Requirements]]''' | ||
'''[[Voicemail Policy]]''' | |||
'''[[CE marking]]''' | |||
'''[[Flashbay Mentions]]''' | |||
Latest revision as of 05:56, 1 August 2024
Sales Staff Manual
The sales manual provides a useful guide for Sales Account Managers in Flashbay. It covers both basic information and new topics, so should be consulted regularly even by the more experienced sales staff in Flashbay.
If you have any suggestions for additions to the sales manual, or if you need clarification on any of the policies, please contact your Group Leader / Manager in the first instance.
Order upgrades to higher capacities
Advance payment orders for customers on Credit terms
Screen Print orders with more than 4 colours
Individual Naming (IN), Full Wrap Print (FWP), and Embossing Large Set up (ELS)
Automatic follow-ups and sample supply
Extra Shipping Fee Countries (£75)
Dealing with unassigned territories
Product categories - Ordering and shipping combinations
How to Deal with Shipments Outside your Sales Territories
Minimum Profit Expectation and Minimum Daily Activity Requirement
Cumulative Minimum Profit Expectation
Customs Authorisation Letter for Logo Usage
